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Marketing 301 - Final
Final
194
Marketing
Undergraduate 3
11/10/2014

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Term
channels designed to return goods to their producers; ie. recycling
Definition
reverse channels
Term
channel policy in which a manufacturer of a convenience product attempts to saturate the market; ie. candy and toothpaste
Definition
intensive distribution
Term
channel policy in which a firm grants exclusive rights to a single wholesaler or retailer to sell its products in a particular geographic area; television and home appliance.
Definition
selective distribution
Term
channel policy in which a firm chooses only a limited number of retailers to handle its product line; ie. luxury automobiles and prestige clothing.
Definition
exclusive
Term
a dominant and controlling member of a marketing channel
Definition
channel captain
Term
they add value by bridging the major time, place, and possession gaps that separate goods and services from those who would use them
Definition
channel members
Term
1)facilitate the exchange process by cutting the number of contracts necessary
2)adjust for discrepancies in the market's assortment of goods and services via sorting
3)standardize exchange transactions
4)facilitate searches by both buyers and sellers
Definition
The role of marketing channels in marketing strategy
Term
reduces contact points from 9 to 6 by acting as an intermediary between manufacturers and customers.
Definition
distributor
Term
system of marketing institutions that promotes the physical flow of goods and services, along with ownership title, from producers to consumer or business user; also called a distribution channel.
Definition
marketing channel
Term
refers to disagreement over goals, roles, and rewards by channel member; horizontal conflict, and vertical conflict
Definition
channel conflict
Term
consist of one or more independent producers, wholesalers, and retailers. Each seeks to maximize its own profits, and there is little control over the other members and no formal means for assigning roles and resolving conflict.
Definition
conventional distribution systems
Term
wholesaler or retailer that operates between producers and consumers or business users; also called a middleman
Definition
marketing intermediary
Term
marketing intermediary that takes title to goods and then distribution these goods further; also called a jobber or distributor
Definition
wholesaler
Term
  1. producer
  2. agent/broker
  3. wholesaler
  4. retailer
  5. consumer
Definition
members that make up various assortments of marketing channels
Term
producer to wholesaler to retailers to consumer
Definition
traditional channel
Term
marketing channel that moves goods directly from a producer to ultimate user
Definition
direct channel
Term
strategy designed to establish direct sales contract between producer and final user; ie. Dell, direct seller of computers
Definition
direct selling
Term
network that moves products to a firm's target market through more than one marketing channel
Definition
dual distribution
Term
1)market factors
2)product factors
3)organizational factors
4)competitive factors
Definition
factors which impact the selection of a marketing channel include
Term
arrangement between manufacturer and e-marketing intermediary that prohibits the intermediary from handling competing product lines
Definition
exclusive-dealing agreement
Term
exclusive geographic selling region of a distributor
Definition
closed sales territories
Term
arrangement that requires a marketing intermediary to carry items other than those they want to sell
Definition
tying agreement
Term
channel members can shift responsibilities for the performance of certain marketing functions, but they cannot? what?
Definition
eliminate central functions
Term
causes sparks between different types of marketing intermediaries that handle similar products; sometimes results from disagreements among channel members at the same level
Definition
horizontal conflict
Term
example: when retailers develop private brands to compete with producers brands or when producers establish their own retail outlets or websites
Definition
vertical conflict
Term
products made abroad under license from a U.S. firm and then sold in the US market in competition with that firms own domestic output; viewed by producers as undesired competition
Definition
grey goods; the grey market
Term
achieved via effective cooperation among channel members, is the desired antidote to channel conflict; best achieved when all channel members regard themselves as components of the same organization
Definition
channel cooperation
Term
planned channel system designed to improve distribution efficiency and cost effectiveness by integrating various functions throughout the distribution chain
Definition
vertical marketing system (VMS)
Term
VMA that achieves channel coordination when a dominant channel member exercises its power; example: Goodyear sells through dealers, but controls the stock that they carry.
Definition
administered marketing system
Term
a VMS in which a single owner operates at each stage in its marketing channel
Definition
corporate marketing system
Term
a VMS that coordinates channel activities through formal agreements among channel members; Wholesaler-sponsored voluntary chains, retail cooperatives, and franchises
Definition
contractual marketing system
Term
1)discount stores
2)off-price retailers
3)factory outlets
4)warehouse clubs
Definition
types of retailers (relative prices)
Term
first there were trading posts, then general stores; 1930's supermarkets, 1950's discount stores, 1960's convenience foods stores, and 1980's off-price retailers
Definition
evolution of retailing
Term
1)corporate chains
2)voluntary chains
3)retailer cooperatives
4)franchise organizations
5)merchandising conglomerates
Definition
types of retailer organizations
Term
1)wholesaler-sponsored voluntary chains
2)retailer cooperative chains
3)leased departments
4)franchising
Definition
organization structure trends
Term
hypothesis that each new type of retailer gains a competitive foothold by offering lower prices than current retailers, while maintaining profits thorough reduction of services. Once established, more services are introduced and prices rise. Becomes vulnerable to new, lower priced competitors
Definition
wheel of retailing
Term
1)selecting a target market
2)developing a retailing mix to satisfy the chosen target market
Definition
two fundamental steps of retailing strategy (based on the firm's goals and strategic plans)
Term
consumers' perceptions of a store and the shopping experience it provides
Definition
retail image
Term
1)merchandising
2)promotion
3)location/distribution
4)store atmospherics
5)pricing
6)customer service
Definition
elements of retail approach to a target market
Term
retailers analyze demographic, geographic profiles to segment and select potential markets
Definition
selecting a target market
Term
diagrams of how to exhibit selections of merchandise within a store
Definition
planograms (merchandising)
Term
retailing strategy which views each product category as an individual profit center, and the retailer manages the performance and growth of the entire category
Definition
category management (merchandising)
Term
specific product offering within a product line that is used to identify items within the line
Definition
stock keeping unit (SKU)
Term
fees paid by manufacturers to secure shelf space from retailers for their products
Definition
slotting allowances
Term
retailers must decided on the variety of services they make available for shoppers; ie. Tiffany's - blue box, Home Depot - "do it yourself"
Definition
customer service strategy
Term
retailers use a variety of promotional techniques to establish store images and communicate information about their stores
Definition
promotional strategy
Term
retailing selling technique in which salespeople try to persuade customers to by higher riced items than originally intended
Definition
selling up
Term
involves salespeople attempting to broaden a costumers original purchase by adding related items, promotional products, and/ or holiday or seasonal merchandise
Definition
suggestive selling
Term
physical characteristics and amenities that attract customers and satisfy their shopping needs. ie. Disney Store
Definition
store atmospherics
Term
1)form of ownership
2)shopping effort expended by customer
3)services provided to customers
4)product lines
5)location of retail transactions
Definition
type of retailers (by function)
Term
type of retail store with narrow product line with deep assortment; typically handles only part of a single product line; ie. lady foot locker
Definition
specialty stores
Term
type of retail store with wide variety of product lines, and stock them all in some depth
Definition
general merchandise retailer (department stores, variety stores)
Term
type of retail store with limited line of high-turnover goods
Definition
convenience stores
Term
type of retail store with non-food goods
Definition
superstores
Term
type of retail store deep in category with sales staff; staples - office equipment
Definition
category killers
Term
1)convenience retailers
2)shopping stores ie. pier 1 imports
3)specialty retailers ie. the north face
Definition
type of retailers (shopping effort)
Term
offers a large assortment within a single product line, or within a few related product lines
Definition
limited-line store
Term
a superstore combining a supermarket and a department store. The result is an expansive retail facility carrying a wide range of products under one roof, including full groceries lines and general merchandise. allow customers to satisfy all their routine shopping needs in one trip.
Definition
Hypermarket
Term
1)discount house
2)off-price retailers
3)outlet malls
4)hypermarket
5)supercenters
6)showroom and warehouse retailers
Definition
type of mass merchandisers
Term
store that stocks a wider line of goods than a department store, usually without the same depth of assortment within each line
Definition
mass merchandiser
Term
the coming together of shoppers, goods, and prices, resulting in the blurring of distinctions between types of retailer and the merchandise mix they offer.
Definition
retail convergence
Term
concept in which a retailer combines dissimilar product lines in an attempt to boost sales volume
Definition
scrambled merchandising
Term
completely bypasses retailers and wholesalers; manufacturers set up their own channels to sell their products directly to consumers
Definition
direct selling
Term
customers can order merchandise by mail or telephone, by visiting a mail-order desk in a retail store, by computer or by fax. shipped directly to customer
Definition
direct-response retailer
Term
retailing through vending machines
Definition
automatic merchandising
Term
involves planning, implementing, and controlling the physical flow of goods, services, and related information from points of origin to points of consumption to meet consumer requirements at a profit
Definition
marketing logistics (physical distribution)
Term
sequence of suppliers that contributes to the creation and delivery of a good or service
Definition
supply chain (value chain)
Term
1)raw materials
2)inbound logistics
3)warehouse and storage
4) production
Definition
components of upstream management
Term
1)finished product storage
2)outbound logistics
3)marketing and sales
4)customer service
Definition
components of downstream management
Term
suppliers to company
Definition
inbound logistics
Term
company to resellers
Definition
outbound logistics
Term
returning of a product
Definition
reverse logistics
Term
the recognition that providing customer service and trimming distribution costs requires teamwork internally and externally
Definition
integrated logistics management
Term
the outsourcing of logistics functions to third-party logistics providers
Definition
third-party logistics
Term
technology that uses a tiny chip with identification information that can be read by a scanner using radio waves from a distance
Definition
radio frequency identification (RFID)
Term
software system that consolidates data among a firm's units
Definition
enterprise resource planning
Term
company that specializes handling logistics activities for other firms ie. coyote logistics, penske
Definition
Third party (contract) logistics firm
Term
1)transportation (42%)
2)inventory control (25%)
3)warehousing (22%)
4)order processing (~6%)
5)protective packaging and materials handling (~6%)
6)customer service (~6%)
Definition
elements of a company's physical distribution system
Term
1)class rate
2)commodity rate
3)classes of carriers
Definition
components of transportation
Term
move freight via all modes of transportation for the general public
Definition
common carriers
Term
transportation that does not serve the general public
Definition
contract carriers
Term
transportation that does not offer services for hire, but provide transportation services solely for internally generated freight
Definition
private carriers
Term
1)railroads (40%)
2)trucks (22%)
3)pipelines (21%)
4)ships (16%)
5)airlines (1%)
6)freight forwarders and supplemental carriers
7)intermodal coordination
Definition
major modes of transportation
Term
[image]
Definition
Term
if it transports fast it's expensive; if it depends on a tracks, pipe or water its availability is limited or low. water is efficient.
Definition
comparison of transport modes
Term
1 ton moved per 1 mile
Definition
Ton Miles
Term
1)storage warehouse
2)distribution warehouse
Definition
warehousing
Term
distribution costs can be cut and customer service improved by automating warehouse systems
Definition
automated warehouse technology
Term
1)handling costs
2)delivery costs
Definition
costs categories influencing warehouse locations and quantity
Term
important since firms need to maintain enough inventory to meet customer demand without incurring unneeded costs for carrying excess inventory; JIT just-in-time production, VMI vendor-managed inventory
Definition
inventory control systems
Term
order for a product that is unavailable for shipment or sale
Definition
stockout
Term
set of activities that move production inputs and other foods within plants, warehouses and transportation terminals
Definition
materials handling
Term
process of combining individual materials into large loads for easy handling
Definition
unitizing
Term
process of combining several unitized into a single well-protected load
Definition
containerization
Term
Creating utility
1)time utility
2)place utility
3)ownership/possession utility
Definition
functions of wholesaling intermediaries
Term
goods condensed at a central location
Definition
concentration function of wholesalers
Term
goods dispersed form a central location
Definition
dispersion function of wholesalers
Term
1)buying
2)grant credit
3)store and deliver
4)provide management advice
5)break bulk and regroup goods
Definition
functions for the retailer/wholesaler
Term
1)selling
2)assume credit risk
3)store goods
4)provide market information
5)lessen total investment
Definition
functions for the manufacturer
Term
1)selling and promoting
2)buying assortment building
3)bulk breaking
4)warehousing
5)transportation
6)financing
7)risk bearing
8)market information
9)management services and advice
Definition
wholesaler activities
Term
concept in which intermediaries represent multiple suppliers which cuts buying and selling costs, and reduces transaction time. Decreasing contact points.
Definition
lowering costs by limiting contacts
Term
wholesaler that takes title
Definition
merchant wholesaler
Term
wholesaler who does not take title
Definition
agents and brokers
Term
makes up 78% of wholesalers, and 51% of wholesale sales
Definition
merchant wholesalers
Term
makes up 9% of wholesalers, and 12% of wholesale sales
Definition
agents
Term
makes up 13% of wholesalers, and 37% of wholesale sales
Definition
manufacturers' sales banches
Term
1)sales branch
2)sales office
3)trade fair
4)merchandise mart
Definition
types of manufacturer-owned facilities
Term
1)rack jobbers
2)cash-and-carry wholesalers
3)truck wholesalers
4)drop shippers
5)mail order wholesalers
Definition
types of independent wholesaling intermediaries; limited-function wholesalers
Term
1)commission merchants
2)auction houses
3)brokers
4)selling agents
5)manufacturer's agents
Definition
types of agents and brokers; anticipates customer needs
Term
retails assuming wholesaler functions to reduce costs or provide special services. Retails will band together to form buying groups to reduce costs.
Definition
retailer-owned cooperatives and buying Offices
Term
function of informing, persuading, and influencing the consumer's purchase decision
Definition
promotion
Term
transmission from a sender to a receiver of a message dealing with the buyer-seller relationship
Definition
marketing communications
Term
consistent, clear, and compelling company and brand messages
1)advertising
2)public relations
3)personal selling
4)direct-marketing tools
5)sales promotion
Definition
components of the promotion mix; integrated marketing communications strategy (The Communications Model)
Term
1)provide information
2)increase demand
3)differentiate the product
4)accentuate the product's value
5)stabilize sales
Definition
objectives of promotions
Term
includes advertising, product placement, sales promotion, direct marketing and public relations
Definition
nonpersonal selling
Term
blend of personal selling and nonpersonal selling design to achieve promotional objectives
Definition
promotional miz
Term
relates to the audience's self interest
Definition
rational appeal
Term
an attempt to stir up positive or negative emotions to motivate a purchase
Definition
emotional appeal
Term
directed at the audience's sense of right and proper
Definition
moral appeal
Term
marketing activities that stimulates consumer purchasing; display windows, coupons, premiums, contests, product demonstrations
Definition
sales promotions
Term
1)personal selling
2)advertising
3)sales promotion
4)direct marketing
5)public relations
6)publicity
7)guerilla marketing
Definition
has various advantage and disadvantages, see table chpt 14 slides 30-31
Term
promotional effort by a seller to stimulate demand among final users, who will then exert pressure on the distribution channel to carry the food or service, pulling it though the marketing channel
Definition
pulling strategy
Term
promotional effort by a seller to members of the marketing channel intended to stimulate personal selling of the good or service, thereby pushing it through the marketing channel
Definition
pushing strategy
Term
1)percentage-of-sales method
2)fixed-sum-per-unit method
3)meeting competition method
4)task-objective method
Definition
types of budgeting for promotional strategy
Term
promotional budget is set as a specified percentage of either past or forecasted sales
Definition
1)percentage-of-sales method
Term
promotional budget is set as a predetermined dollar amount for each unit sold or produced
Definition
2)fixed-sum-per-unit method
Term
promotional budget is set to match competitor's promotional outlays on either an absolute or relative basis
Definition
3)meeting competition method
Term
once marketers determine their specific, promotional objectives, the amount of promotional spending needed to achieve them is determined
Definition
4)task-objective method
Term
function of informing, persuading, and influencing the consumer's purchase decision
Definition
promotion
Term
transmission from a sender to a receiver of a message dealing with the buyer-seller relationship
Definition
marketing communications
Term
1)broadcast
2)print
3)internet
4)outdoor
Definition
types of advertising
Term
1)discounts
2)coupons
3)displays
4)demonstrations
Definition
types of sales promotions
Term
1)press releases
2)sponsorships
3)special events
4)web pages
Definition
types of public relations
Term
nonpersonal selling or a particular good or service. most common type of advertising.
Definition
product advertising
Term
promotes concept, an idea, a philosophy, or the goodwill of an industry, company organization, person, geographic location, or government agency.
Definition
Institutional advertising; ie. corporate advertising.
Term
1)informative [/
2)persuasive []
3)reminder \]
Definition
3 objectives of advertising; "informative" is more present during growth of a product, and the "reminder" appears once declining. "Persuasive" is equally present throughout.
Term
1)comparative
2)celebrity testimonial
3)retail advertising
4)cooperative advertising
5)interavtive advertising
Definition
different advertising strategies
Term
determines whether an Ad campaign accomplished its appropriate promotional objectives. Ads = sales? One of the most difficult undertakings in marketing
Definition
measuring promotional effectiveness
Term
1)focus groups
2)sales conviction test
3)blind product tests
4)tests using mechanical devices
Definition
methods of pretesting Ad effectiveness
Term
1)starch readership report
2)unaided recall tests
3)inquiry tests
4)split runs
Definition
methods of post-testing Ad effectiveness
Term
can shift functions, but you can Not eliminate what they do
Definition
eliminating channel members
Term
includes, not only wholesalers, who assume title to the goods they handle, but also agents and brokers who conduct wholesaling activities without taking title of the goods
Function: to create utility-time, place, and ownership utility
Definition
wholesale middlemen: various functions
Term
an effective promotional message accomplishes three tasks: it gains the receivers attention, it achieves understanding by both receiver and sender, it stimulates the receivers needs and suggests an appropriate methods of satisfying them
Definition
the communication model
Term
Attention.Interest. Desire.Action) an explanation of the steps through which an individual reaches a purchase decision
Definition
AIDA concept
Term
Advantages: mass coverage, repetition, flexibility, quick visual communication of simple ideas



Disadvantages: high cost, temporary messages, public distrust, lack of flexibility, difficult to measure
Definition
media (advantages and disadvantages)
Term
how to differentiate your product or service from that of your competitors and then determine which market niche to fill
Definition
positioning
Term
short-term incentive to encourage the purchase or sale of a product or service. Stimulates consumer purchasing
Definition
sales promotion
Term
discounts: reductions from list price given by a seller to buyers

•coupons: written price reductions used to encourage consumers to buy a specific product

•displays: a behavior pattern especially adapted in physical form or frequency to function as a social signal
•demonstrations: sales promotions that show customers how the product works
Definition
forms of sales promotions
Term
the mental filtering process through which all inputs must pass
Definition
perceptual screening
Term
measures the effectiveness of promotion by revealing the specific impact on sales revenues for each dollar of promotional spending
Definition
direct sales results (promotion effectiveness)
Term
concentrates on quantifiable indicators of effectiveness such as:
•Recall: how much members of the target market remember about specific products or advertisements
•Readership: size and composition of a message's audience
Definition
indirect evaluation of promotion
Term
counting hits and visits in the early stages
•cost per impression: relates the cost of an ad to every thousand people who read it
•Cost per response: assumes those who click on an ad what more information
Definition
online promotions
Term
the exchange value of a good or service
Definition
Price/Exchange Value
Term
prices are set at a high level in order to develop and maintain an image of quality and exclusiveness that appeals to status-conscious consumers
Definition
prestige objectives (price setting)
Term
pricing strategy that allows marketers to vary prices based on such factors as demand, even though the cost of providing those goods or services remains the same (AirFares, Movie tickets)
Definition
Yield Management pricing strategy
Term
pricing strategy that emphasizes the benefits derived from a product in comparison to the price and quality levels of competing offerings
Definition
value pricing
Term
a strong positive relationship between a firm's market share and product quality and its return on investment
Definition
PIMS (Product Impact of Marketing Strategies)
Term
PIMS
Definition
Product Impact of Marketing Strategies
Term
pricing technique used to evaluate consumer demand by comparing the number of products that must be sold at a variety of prices in order to cover total cost with estimates of expected sales at the various prices
Definition
modified breakeven analysis (concept)
Term
Involves the use of a high price relative to competitive offerings
Definition
skimming price strategy
Term
involves the use of low entry price as compared with competitive offerings
Definition
penetration pricing strategy
Term
price reduction granted for a large volume purchase
Definition
Quantity Discount
Term
product offered to consumers at less than cost to attract them to stores with the hope that they will buy other products at regular price
Definition
Loss Leader
Term
set as a specified percentage of either past or forecasted sales
Definition
Percentage of sales
Term
set as a pre-determined dollar amount for each unit sold or produced
Definition
Fixed sum per unit
Term
set to match competitor's promotional outlays on either an absolute or relative basis
Definition
Meeting Competition
Term
Setting specific corporate goals and determining the appropriate promotional activities for each goal are the two-step process used in developing the promotional budget
Definition
task-objectives
Term
1)order processing
2)creative selling
3)missionary sales
Definition
3 sales tasks
Term
selling, mostly at the wholesale and retail levels, that involves identifying customer needs, pointing them out to customers, and completing orders
Definition
order processing
Term
personal selling involving situations in which a considerable degree of analytical decision making on the buyer's art result in the need for skillful proposals of solutions for the customer's needs
Definition
creative selling
Term
indirect type of selling in which specialized salespeople promote the firm's goodwill among indirect customers, often by assisting customers in product use
Definition
missionary sales
Term
1)coupons
2)refunds
3)sampling
4)bonus pack (35% more!)
5)premium (buy 1, get 1 FREE!)
6)contests (proof of purchase*)
7)sweepstakes (no purchase necessary)
Definition
Consumer-oriented promotions
Term
promotion technique that places the advertiser's name, address, and ad message on useful articles that are then distributed to target markets
Definition
Specialty Advertising (over $8 billions given out a year!)
Term
1)trade allowances
2)point-of-purchase advertising
Definition
trade-oriented promotions
Term
vendors' displays and the demonstrations at sites often organized by industry trade associations.
Definition
Trade Shows (McCormick Place*)
Term
run by the manufacturers to induce retailers and their salespeople to increase sales and to promote product knowledge
Definition
dealer incentives, contests, and training programs
Term
since many sales promotions result in direct consumer responses, marketers can relatively easily track their effectiveness
Definition
measuring sales promotion effectiveness
Term
low introductory interest rates on credit cards with high standard rates after 6 months. Is an example of what pricing objective?
Definition
profitability objectives (profit maximized, target return)
Term
Dell's low-priced PCs increase market share and sales of service. Is an example of what pricing objective?
Definition
volume objectives (sales maximized, market share)
Term
seeks simply to meet competitor's price
Definition
meeting competition
Term
price strategy that emphasizes the benefits derived from a product in comparison to the price and quality levels of competing offerings
Definition
value pricing
Term
1)profitability objectives
2)volume objectives
3)meeting competition objectives
4)prestige objectives (value pricing)
5)not-for-profit objectives
Definition
5 pricing objectives
Term
1)pure competition
2)monopolistic competition
3)oligopoly (Auto Industry)
4)monopoly
Definition
4 market structures
Term
practice of adding a percentage of a specified dollar amount (markup) to the base cost and provide a profit
Definition
cost-plus pricing
Term
1)many firms don't attempt to maximize profits
2)estimating demand curves is a difficult process
Definition
practical problems of price theory (Supply&Demand)
Term
combines traditional breakeven analysis model with an evaluation of consumer demand
Definition
modified breakeven analysis
Term
supply and demand
Definition
economic theory
Term
1)economic condition
2)reseller's response to price
3)government
4)social concerns
Definition
other internal and external consideration affecting price decisions
Term
pricing strategy of continuously offering low prices rather than relying on such short term price cuts as cents-off coupons, rebates, and special sales
Definition
everyday low pricing (EDLP)
Term
reduces emphasis on price as a competitive variable by pricing goods at the general level of competitors
Definition
competitive pricing strategy
Term
established prices normally quoted to potential buyers
Definition
list prices
Term
price that an intermediary or final consumer pays for a product after subtracting any discounts, rebates, or allowances from the list price
Definition
market price
Term
price reduction offered to a consumer, industrial user, or marketing intermediary in return for prompt payment of a bill
Definition
cash discount (2/10, net 30); if paid in 10 days or less you get 2% off.
Term
payment to a channel member or buyer for performing marketing functions
Definition
trade discount
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