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Managing Client Care
Essentials of Nursing Leadership and Management 4th Ed.
37
Nursing
Undergraduate 1
09/03/2011

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Term
CQI
Definition
CONTINUOUS QUALITY IMPROVEMENT
Term
Economic Stabilization Program ESP
Definition
price and wage controls by Nixon
Term
Voluntary Effort VE
Definition
Proposal by Carter for hospitals to 'voluntarily' reduce costs. Defeated by congress in 79
Term
Certificate of Need CON
Definition
Program to regulate the expansion of healthcare facilities to a level govt deemed needed.
Term
Medicare Prospective Payment System PPS
Definition
Medicare pays hospitals fixed reimbursement for specific procedures. Usually under market costs to promote cost containment.
Term
Managed Care
Definition
a system of health care that combines the financing and delivery of health services into a single entity
Term
Diagnostic Related Groups
Definition
patient classification systems by which the Medicare PPS determines payment.
Term
Total Care model
Definition
One nurse assumes total responsibility for the planning and delivery of care to client or group of clients.
Term
Functional care model
Definition
assembly line; division of labor; nurse manager; Jobs, procedures, policies, lines of communication clearly defined.
Term
Team care model
Definition
group dynamics and job satisfaction; emphasizes holistic care and increases client and employee satisfaction
Term
Modular Nursing care model
Definition
current version of Team model. Considers the actual layout of unit allowing staff proximity to clients; Each RN heads paraprofessional team
Term
Differentiated Practice
Definition
the structuring of nursing roles and functions based on the individual's education, experience, competence.
Term
Client Focused Care
Definition
services and staff organized around client needs
Term
Product line Management
Definition
Components of clinical services and departments organized around a distinct product
Term
JCAHO
Definition
Joint Commission on Accreditation of Healthcare Organizations
Term
IOM
Definition
Institute of Medicine
Term
Structure
Definition
the setting care is given and resources that are available
Term
Process
Definition
activities carried out by staff and decisions made from intake to follow up
Term
Service Occurrence
Definition
unexpected event that doesn't result in patient or client injury
Term
Serious Incident
Definition
event that results in clinically significant interruption of therapy or service, or minor injury to staff or client or significant loss of property
Term
Sentinel Event
Definition
unexpected event resulting in death and or serious/permanent injury.
Term
Health Illness Continuum
Definition
An individual's state of health is one of continual change. He moves back and forth from health to illness and back to health again. His condition is rarely constant.
Term
Shared Governance
Definition
It empowers nurses to use their clinical knowledge and expertise to develop, direct and sustain our own professional practice.
It allows nurses to network with colleagues and to collaborate among units and departments.
Term
Mary Eliza Mahoney
Definition
was the first African American to study and work as a professionally trained nurse in the United States, graduating in 1879.
In 1908, she co-founded the National Association of Colored Graduate Nurses (NACGN) with Adah B. Thoms.
Term
Florence Nightingale
Definition
was a celebrated English nurse, writer and statistician. An Anglican, Nightingale believed that God had called her to be a nurse. She came to prominence for her pioneering work in nursing during the Crimean War, where she tended to wounded soldiers. She was dubbed "The Lady with the Lamp" after her habit of making rounds at night.
Term
Virginia Henderson
Definition
defined nursing as "assisting individuals to gain independence in relation to the performance of activities contributing to health or its recovery" graduated from the Army School of Nursing, Washington, D.C., in 1921..20th century Flo Nightingale.
Term
Jean Watson
Definition
The Caring Model was developed in 1979. Emphasizes the humanistic aspects of nursing in combination with
scientific knowledge
Term
Lillian Wald
Definition
the founder of American community nursing. "Public Health Nurse" "School Nurse" One of the founders of NAACP
Visiting Nurse Service of NY... Henry Street Settlement House
Term
Hospitalers who were specialized soldiers who at the end of battle returned to the outposts to care for the sick and injured. These were made up of:
Definition
The Knights of St. John of Jerusalem
The Teutonic Knights
Knights of St. Lazarus
Term
Clara Barton
Definition
(December 25, 1821 – April 12, 1912) was a pioneer American teacher, patent clerk, nurse, and humanitarian. She is best remembered for organizing the American Red Cross. From 1854 to 1855 she worked as first woman clerk in the US Patent Office... In 1864 she was appointed by Union General Benjamin Butler as the "lady in charge" of the hospitals at the front of the Army of the James...In 1865, President Abraham Lincoln placed Clara in charge of the search for the missing men of the Union Army.
Term
Mildred Montag
Definition
proposed 2 levels of nursing; developed an associate's degree nursing program at adelphia university.
Term
Benner's Stages of Clinical Competence
Definition
Stage 1: Novice
Stage 2: Advanced Beginner
Stage 3: Competent
Stage 4: Proficient
Stage 5: The Expert
Term
Stage 1: Novice
Definition
Beginners have had no experience of the situations in which they are expected to perform. Novices are taught rules to help them perform. The rules are context-free and independent of specific cases; hence the rules tend to be applied universally. The rule-governed behavior typical of the novice is extremely limited and inflexible. As such, novices have no "life experience" in the application of rules.
"Just tell me what I need to do and I'll do it."
Term
Stage 2: Advanced Beginner
Definition
Advanced beginners are those who can demonstrate marginally acceptable performance, those who have coped with enough real situations to note, or to have pointed out to them by a mentor, the recurring meaningful situational components. These components require prior experience in actual situations for recognition. Principles to guide actions begin to be formulated. The principles are based on experience.
Term
Stage 3: Competent
Definition
Competence, typified by the nurse who has been on the job in the same or similar situations two or three years, develops when the nurse begins to see his or her actions in terms of long-range goals or plans of which he or she is consciously aware.
Term
Stage 4: Proficient
Definition
The proficient performer perceives situations as wholes rather than in terms of chopped up parts or aspects, and performance is guided by maxims. Proficient nurses understand a situation as a whole because they perceive its meaning in terms of long-term goals.
Term
Stage 5: The Expert
Definition
The expert performer no longer relies on an analytic principle (rule, guideline, maxim) to connect her or his understanding of the situation to an appropriate action. The expert nurse, with an enormous background of experience, now has an intuitive grasp of each situation and zeroes in on the accurate region of the problem without wasteful consideration of a large range of unfruitful, alternative diagnoses and solutions.
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