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Definition
| a disparity between existing and desired performance levels. |
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Definition
| based on efforts to improve existing ways of doing things |
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Term
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Definition
| Fundamental changes in mission, structure, culture which involves the total organization. |
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Definition
| Efforts to stop the losses in performance |
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Term
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Definition
| Efforts to prepare for the future, anticipate organizational requirements. |
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Term
| Ways of overcoming resistance to change (6) |
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Definition
| 1. Education 2. Communication 3. Participation 4. Negotiation 5. Manipulation 6. Coercion |
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Term
| Three components of individual creativity |
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Definition
1. Expertise – factual knowledge, technical proficiency, special talents
2. Creative thinking – risk-taking, tolerance for ambiguity, perseverance, lack of concern for social approval
3. Task motivation |
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Term
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Definition
| Highly independent, often secretive group within the organization focused on developing breakthrough products or ideas |
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Term
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Definition
| Provide resources and grants to for employees and outside organizations to develop ideas. |
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Term
| Tools for Changing People/Culture (2) |
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Definition
Training and Development
Organizational Development |
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Term
| Organizational Development |
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Definition
| … is a planned, systematic process of change that uses behavioral science knowledge and techniques |
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Term
| Human Resource Management |
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Definition
| refers to the design and application of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals. |
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Term
| Three key elements in Strategic HRM |
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Definition
1. All managers are HR managers
2. Employees are assets for competitive advantage
3. HRM matches organization’s goals to manage human resources |
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Term
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Definition
| The degree to which a selection measure is useful in predicting job performance |
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Term
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Definition
| The steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. |
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Term
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Definition
| An interdisciplinary field dedicated to the study of human attitudes, behavior, and performance in organizations. |
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Term
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Definition
| the person’s emotions or feelings about the object of the attitude. |
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Term
| Example of Affective Component |
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Definition
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Term
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Definition
| includes the beliefs, opinions, and information the person has about the object of the attitude. |
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Term
| Example of Cognitive Component |
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Definition
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Term
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Definition
| person’s intention to behave toward the object of the attitude in a certain way. |
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Term
| Example of Behavioral Component |
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Definition
| “I think I’ll take a sick day and stay home today.” |
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Term
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Definition
| The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment. |
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