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Management
Exam I
31
Management
Undergraduate 1
09/18/2008

Additional Management Flashcards

 


 

Cards

Term

Two actions for leaders of newly formed groups

Definition

1. Provide structure- purpose, values, why it's unique, maybe a syllabus

 

2. Provide opportunity for group members to get to know each other better

Term
Know how to draw an organization chart
Definition

CEO- Chief executive officer

Director of HR, VP's

Managers

Term
Productivity is measured by:
Definition

1. Performance Effictiveness - a measure of task accomplishment in terms of quality and quantity.

 

2. Performance Efficiency - a measure of task accomplishment in terms of quality and quantity with resource costs considered.

Term

Levels of Managers: Top Level Managers

 

Definition

Common titles: CEO, President, COO, Vice President

 

Tasks:

  1. Long range goal-setting and strategizing

  2. Scan the environment for problems and opportunities

Term
Levels of managers: Mid-Level Managers
Definition

Common titles: Division manager, plant manger, project manager, dean, clinic director

 

Tasks:

  1. Develop and implement action plans to accomplish organizational objectives.

  2. Act as an information conduit

Term
levels of managers: Lower Level Managers
Definition

Common titles: Team leader, supervisor

 

Tasks:

  1. Ensure teams meet performance objectives

Term

Line managers

Definition
Responsible for work activites that make a direct contribution to the organization's basic product or service
Term
Staff managers
Definition
Use special technical expertise to support efforts of line personnel
Term
Functional managers
Definition
Responsible for single area of activity
Term
General Managers
Definition
Responsible for more complex subunits that include more than one functional area of activity
Term
Administrators
Definition

Managers who work in public or non-profit organizations

Term
Functions of Management
Definition

1. Planning- the process of setting performance goals and etermining what actions should be taken to accomplish them

2. Organizing- the process of assigning tasks, allocating resources and coordinating the activities of individuals and groups.

3. Leading- the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

4. Controlling- the process of measuring work performance, comparing results to ojectives, and taking corrective actions needed.

Term
workforce diversity
Definition
describes differences among workers in race, color religion, gender, ethnic origin, ablebodiness, and sexual orientation.
Term
Goal setting model
Definition
Goals --> action --> results!
Term

Keys to Goal-Setting

Definition

1. write them down

2. share your goals with someone important to you

3. short-term to long-term goals

4. ensure balance (academic, health, relationship)

5. stretch

6. DO IT! take action.

Term
Getting out of your comfort zone
Definition

1. practice getting out of comfort zone.

2. search for really tough assignments

3. remember, attitude affects the outcome (tiger woods)

4. reflect on failure - achieve wisdom

5. create an environment where taking risks is okay.

6. two possible outcomes when you take a risk: if you succeed, give credit to your team members. If you don't succeed, don't blame team members!

Term
Content Motivation Theories
Definition

-Assume the existence of needs that prompt/guide behavior

-Only needs that are unsatisfied motivate behavior

-Assume all people and situations are the same

-Maslow's hierarchy of needs; Herzberg's 2-Factor Theory

Term

Process Theories

Definition

-Assume that motivation is a product of the meaning that people give to rewards- i.e., assumes a thought process is involved

 

-The more people can visualize the net outcomes of behavior as positive, the more likely they are to exhibit that behavior

 

-Assumes people and situations are different

 

*Example- expectancy theory

Term
maslow 1: Basic/Physiological
Definition
food and clothing, leisure time
Term

maslow 2: Security and Safety

Definition
Job security, etc
Term
maslow 3: Social
Definition
Group membership and belongingness
Term
maslow 4: Ego/Esteem
Definition
Ambition, desire to excel, for recognition
Term
maslow 5: Self-Actualization
Definition

The concern a person has for the fulfillment of their own potential . They achieve a sense of personal growth.

People should give this manger

1. Freedom to take risks

2. increased Autonomy (NASA man example)

Term
Deficit Principle
Definition
Only an unsatisfied need is a motivator of behavior. Said another way, satisfied needs do NOT motivate behavior.
Term
Progression Principle
Definition
People become aware of their needs in an ascending order- and they existin a strict hierarchical order.
Term
If a need is finally satisfied only after severe and prolonged deprivation, the person may continue to be preoccupied by this need. (money in insulation)
Definition
Term

Maslow's Research Findings

Definition

1. Must determine what level of need is optimum for that employee

 

2. Satisfy the need at that level.

 

3. Move on to next level

 

* Don't assume what need level a person is at.

Term
Herzberg's Two-Factor Theory: Satifiers/Motivators
Definition

Achievement

Recognition

Work itself

Responsibility

Advancement

Growth

 

If above are present, ppl reported to be satisfied withtheir job. If they were absent, ppl said they have no job satisfaction, they're not crazy about their job.

Term
Herzberg's Two-Factor Theory: Hygiene/Dissatisfiers
Definition

Company policy and Administration

Supervision

Peer relations

Working conditions

Status

Job Security

Salary

If above are present, ppl reported dissatisfaction. If above was taken care of, ppl were no longer dissatisfied, but ehy're not motivated either.

 

To solve the problem, you should take away the dissatisfiers and then give them motivators.

Term
Two categories of Rewards
Definition

Extrinsic: outsie self; usually provided by others; often tangible

 

Intrinsic: internal to self: inherent to the activity, the work itself

Term

How to Use Expectancy Theory

Definition

-Determine what outcomes each employee values

-Determine what kind of behavior you desire

-Ensure that the desired level of performance is attainable

-Link the desired performance to the desired outcomes

-Ensure that the changes in outcome are large enough

-Check the system for equity

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