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Management
Final Exam
150
Management
Undergraduate 4
03/10/2013

Additional Management Flashcards

 


 

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Term
Globalization
Definition
The rise of market capitalism around the world.
1. The increase in international exchange, including trade in goods and services.
2. The growing similarity of laws, rules, norms, values, and ideas across countries.
Term
Diamond of National Advantage Components
Definition
Factor Endowments: A nation's position in factors of production (skilled labor, infrastructure).
Demand Conditions: The nature of home-market demand for the industry's product/service.
Related/Supporting Industries: The presence or absence in the nation of supplier industries and other related industries that are internationally competitive.
Firm strategy, structure, and rivalry: The conditions int he nation governing how companies are created, organized, and managed, as well as the nature of domestic rivalry.
Term
Advantages of International Expansion
Definition
Increase the size of potential markets
Achieving economies of scale
Take advantage of arbitrage opportunities
Extending a product's life cycle
Optimizing physical location for every activity in value chain (performance enhancement, cost/risk reduction)
Exploring possibilities for reverse innovation
Term
Arbitrage Opportunities
Definition
An opportunity to profit by buying and selling the same good in different markets. (buying something from where it is cheap and selling it somewhere where it commands a higher price)
Term
Reverse Innovation
Definition
New products developed by developed country multinational firms for emerging markets that have adequate functionality at a low cost.
Term
Risks of International Expansion
Definition
Political/Economic Risks
Currency Risks
Management Risks
Term
Political Risk
Definition
Potential threat to a firm's operations in a country due to ineffectiveness of the domestic political system.
Term
Rule of Law
Definition
A characteristic of legal systems where behavior is governed by rules that are uniformly enforced.
Term
Economic Risk
Definition
Potential threat to a firm's operations in a country due to economic policies and conditions, including property rights laws and enforcement of those laws.
Term
Currency Risk
Definition
Potential threat to a firm's operations in a country due to fluctuations in the local currency's exchange rate.
Term
Management Risks
Definition
Challenges associated with responding to the inevitable differences that exist across countries such as customs, culture, language, customer preferences, and distribution systems.
Term
Outsourcing
Definition
Using other firms to perform value-creating activities that were previously performed in-house.
Term
Offshoring
Definition
Shifting a value-creating activity from a domestic location to a foreign location.
Term
International Strategy
Definition
A strategy based on firms' diffusion and adaptation of the parent companies' knowledge and expertise to foreign markets, used in industries where the pressures for both local adaptation and lowering costs are low.
Term
Global Strategy
Definition
A strategy based on firm's centralization and control by the corporate office, with the primary emphasis on controlling costs, and used in industries where the pressure for local adaptation is low and the pressure for lowering costs is high.
Term
Multi-Domestic Strategy
Definition
A strategy based on firms' differentiating their products and services to adapt to local markets, used in industries where the pressure for local adaptation is high and the pressure for lowering costs is low.
Term
Transnational Strategy
Definition
A strategy based on firms' optimizing the tradeoffs associated with efficiency, local adaptation, and learning, used in industries where the pressures for both local adaptation and lowering costs are high.
Term
Regionalization
Definition
Increasing international exchange of goods, services, money, people, ideas, and information; and the increasing similarity of culture, laws, rules, and norms within a region.
Term
Trading Blocs
Definition
Groups of countries agreeing to increase trade between them by lowering trade barriers.
Term
Exporting
Definition
Producing goods in one country to sell to residents of another country.
Term
Licensing
Definition
A contractual arrangement in which a company receives a royalty or fee in exchange for the right to use its trademark, patent, trade secret, or other valuable intellectual property.
Term
Franchising
Definition
A contractual arrangement in which a company receives a royalty or fee in exchange for the right to use its intellectual property.
Term
Wholly Owned Subsidiary
Definition
A business in which a multinational company owns 100 percent of the stock.
Term
Opposing Forces in Global Markets
Definition
Cost Reduction
Adaptation to Local Markets
Term
Entry Modes of International Expansion
Definition
Exporting
Licensing and Franchising
Strategic Alliances and Joint Ventures
Wholly Owned Subsidiaries
Term
Entrepreneurship
Definition
The creation of new value by an existing organization or new venture that involves the assumption or risk.
Term
Opportunity Recognition
Definition
The process of determining which venture ideas are promising business opportunities.

The process of discovering and evaluating changes in the business environment, such as a new technology, sociocultural trends, or shifts in consumer demand, that can be exploited.
Term
Qualities for a Viable Opportunity
Definition
Attractive (must be market demand)
Achievable (practical and physically possible)
Durable (worthwhile window of opportunity)
Value Creating (potentially profitable)
Term
Angel Investors
Definition
Private individuals who provide equity investments for seed capital during the early stages of a new venture.
Term
Venture Capitalists
Definition
Companies organized to place their investors' funds in lucrative business opportunities
Term
Entrepreneurial Resources
Definition
Financial resources
Human capital
Social capital
Government resources (i.e. programs that support new venture development and growth)
Term
Entrepreneurial Leadership
Definition
Leadership appropriate for new ventures that requires courage, belief in ones convictions, and the energy to work hard even in difficult circumstances; and embody vision, dedication, and drive, and commit to excellence.
Term
Entrepreneurial Strategy
Definition
A strategy that enables a skilled and dedicated entrepreneur, with a viable opportunity and access to sufficient resources, to successfully launch a new venture.
Term
Pioneering New Entry
Definition
A firm's entry into an industry with a radical new product or highly innovative service that changes the way business is conducted.
Term
Imitative New Entry
Definition
A firm's entry into an industry with products or services that capitalize on proven market successes and that usually has a strong marketing orientation.
Term
Adaptive New Entry
Definition
A firm's entry into an industry by offering a product or service that is somewhat new and sufficiently different to create value for customers by capitalizing on current market trends.
Term
Competitive Dynamics
Definition
Intense rivalry, involving actions and responses, among similar competitors vying for the same customers in a marketplace.
Term
Reasons for Competitive Action
Definition
Improve market position
Capitalize on growing demand
Expand production capacity
Provide an innovative new solution
Obtain first mover advantages
Term
New Competitive Action
Definition
Acts that might provoke competitors to react, such as new market entry, price cutting, imitating successful products, and expanding production capacity.
Term
Threat Analysis
Definition
A firm's awareness of its closest competitors and the kinds of competitive actions they might be planning.
Term
Market Commonality
Definition
The extent to which competitors are vying for the same customers in the same markets.
Term
Resource Similarity
Definition
The extent to which rivals draw from the same types of strategic resources.
Term
Strategic Actions
Definition
Major commitments of distinctive and specific resources to strategic initiatives.
Term
Tactical Actions
Definition
Refinements or extensions of strategies usually involving minor resource commitments.
Term
Market Dependence
Definition
Degree of concentration of a firm's business in a particular industry.
Term
Forbearance
Definition
A firm's choice of not reacting to a rival's new competitive action.
Term
Co-Competition
Definition
A firm's strategy of both cooperating and competing with rival firms.
Term
Factors for Successful Launch of New Ventures
Definition
Entrepreneurial opportunity
Resources to pursue the opportunity
Entrepreneur willing and able to undertake the venture
Term
Strategic Control
Definition
The process of monitoring and correcting a firm's strategy and performance.
Term
Traditional Approach to Strategic Control
Definition
1. Strategy formulation, goals set by top management
2. Strategy implentation
3. Performance measured against goals
Term
Information Control
Definition
A method of organizational control in which a firm gathers and analyzes information from the internal and external environment in order to obtain the best fit between the organization's goals and strategies and the strategic environment.
Term
Behavioral Control
Definition
A method of organizational control in which a firm influences the actions of employess through culture, rewards, and boundaries.
Term
Organizational Culture
Definition
A system of shared values and beliefs that shape a company's people, organizational structures, and control systems to produce behavioral norms.
Term
Reward System
Definition
Policies that specify who gets rewarded and why.
Term
Boundaries and Constraints
Definition
Rules that specify behaviors that are acceptable and unacceptable.
Term
Corporate Governance
Definition
The relationship among various participants in determining the direction and performance of corporations. The primary participants are:
Shareholders
Management
Board of Directors

Consistent relationship between effective corporate governance and financial performance.
Term
Corporation
Definition
A mechanism created to allow different parties to contribute capital, expertise, and labor for the maximum benefit of each party.
Term
Agency Theory
Definition
A theory of the relationship between principals and their agents, with emphasis on two problems: (1) the conflicting goals of principals and agents, along with the difficulty of principals to monitor the agents, and (2) the different attitudes and preferences toward risk of principals and agents.
Term
Board of Directors
Definition
A group that has fiduciary (trust) duty to ensure that the company is run consistently with the long-term interests of the owners, or shareholders, of a corporation and that acts as an intermediary between the shareholders and management.
Term
Shareholder Activism
Definition
Actions by large shareholders to protect their interests when they feel that managerial actions of a corporation diverge from shareholder value maximization.
Term
External Governance Control Mechanisms
Definition
Methods that ensure that managerial actions lead to shareholder value maximization and do not harm other stakeholder groups that are outside the control of the corporate governance system.
Term
Market for Corporate Control
Definition
An external control mechanism in which shareholders dissatisfied with a firm's management sell their shares.
Term
Takeover Constraint
Definition
The risk to management of the firm being acquired by a hostile raider.
Term
Principal-Principal Conflicts
Definition
Conflicts between two classes of principals--controling shareholders and minority shareholders--within the context of a corporate governance system.
Term
Expropriation (taking out of owner's hands) of Minority Shareholders
Definition
Activities that enrich the controlling shareholders at the expense of the minorty shareholders.
Term
Business Groups
Definition
A set of firms that, though legally independent, are bound together by a constellation of formal and informal ties and are accustomed to taking coordinated action.
Term
Organizational Structure
Definition
The formalized patterns of interactions that link a firm's tasks, technologies, and people.
Term
Simple Organizational Structure
Definition
An organizational form in which the owner-manager makes most of the decisions and controls activities, and the staff serves as an extension of the top executive.
Term
Functional Organizational Structure
Definition
An organizational form in which the major functiosn of the firm, such as production, marketing, R&D, and accounting, are grouped internally.
Term
Divisional Organizational Structure
Definition
An organizational form in which products, projects, or product markets are grouped internally.

Develops out of a functional organization after a firm expands into related products and services.
Term
SBU Structure
Definition
An organizational form in which products, projects, or product market divisions are grouped into homogeneous units.
Term
Holding Company Structure
Definition
An organizational form that is a variation of the divisional organizational structure in which the divisions have a high degree of autonomy both from other divisions and from corporate headquarters.
Term
Matrix Organizational Structure
Definition
An organizational form in which there are multiple lines of authority and some individuals report to at least two managers.
Term
International Division Structure
Definition
An organizational form in which international operations are in a separate, autonomous division. Most domestic operations are kept in other parts of the organization.
Term
Geographic-Area Division Structure
Definition
A type of divisional organizational structure in which operations in geographical regions are grouped internally.
Term
Worldwide Matrix Structure
Definition
A type of matrix organizational structure that has one line of authority for geographic-area divisions and another line of authority for worldwinde product divisions.
Term
Worldwide Functional Structure
Definition
A functional structure in which all departments have worldwide responsibilities.
Term
Worldwide Product Division Structure
Definition
A product division structure in which all divisions have worldwide responsibilities.
Term
Global Start-Up
Definition
A business organization that, from inception, seeks to derive significant advantage from the use of resources and the sale of outputs in multiple countries.
Term
Boundaryless Organizational Designs
Definition
Organizations in which the boundaries, including vertical, horizontal, external, and geographic boundaries, are permeable.
Term
Barrier-Free Organization
Definition
An organizational design in which firms bridge real differences in culture, function, and goals to find common ground that facilitates information sharing and other forms of cooperative behavior.
Term
Modular Organization
Definition
An organization in which nonvital functions are outsourced, which uses the knowledge and expertise of outside suppliers while retaining strategic control.
Term
Virtual Organization
Definition
A continually evolving network of independent companies that are linked together to share skills, costs, and access to one another's markets.
Term
Horizontal Organizational Structures
Definition
Organizational forms that group similar or related business units under common management controla nd facilitate sharing resources and infrastructures to exploit synergies among operating unitsa nd help to create a sense of common purpose.
Term
Adaptability
Definition
Managers' exploration of new opportunitites and adjustment to volatile markets in order to avoid complacency.
Term
Alignment
Definition
Managers' clear sense of how value is being created in the short term and how activities are integrated and properly coordinated.
Term
Ambidextrous Organizational Designs
Definition
Organizational designs that attempt to simultaneously pursue modest, incremental innovations as well as more dramatic, breakthrough innovations.
Term
Leadership
Definition
The process of transforming organizations from what they are to what the leader would have them become.
Term
Interdependent Leadership Activities
Definition
Setting a direction

Designing the organization

Nurturing a culture dedicated to excellence and ethical behavior
Term
Setting a Direction
Definition
A strategic leadership activity of strategy analysis and strategy formulation.
Term
Designing the Organization
Definition
A strategic leadership activity of building structures, teams, systems, and organizational processes that facilitate the implementation of the leader's vision and strategies.
Term
Excellent and Ethical Organizational Culture
Definition
An organizational culture focused on core competencies and high ethical standards.
Term
Integrative Thinking
Definition
A process of reconciling opposing thoughts by generating new alternatives and creative solutions rather than rejecting one thought in favor of another.
Term
Process of Integrative Thinking
Definition
Salience: What features of the decision do you consider relevant and important?

Causality: Recognize the causal relationships between the features, related to one another.

Architecture: Arrange a sequence of decisions that will lead to a specific outcome.

Resolution: A selection is made.
Term
Barriers to Change
Definition
Characteristics of individuals and organizations that prevent a leader from transforming an organization.

1. Vested Interests in the Status Quo
2. Systemic Barriers
3. Behavioral Barriers
4. Political Barriers
5. Personal Time Constraints
Term
Vested Interest in the Status Quo
Definition
A barrier to change that stems from people's risk aversion.
Term
Systemic Barriers
Definition
Barriers to change that stem from an organizational design that impedes the proper flow and evaluation of information.
Term
Behavioral Barriers
Definition
Barriers to change associated with the tendency for managers to look at issues from a biased or limited perspectie based on their prior education and experience.
Term
Political Barriers
Definition
Barriers to change related to conflicts arising from power relationships.
Term
Personal Time Constraints
Definition
A barrier to change that stems from people's not having sufficient time for strategic thinking and reflection.
Term
Power
Definition
A leader's ability to get things done in a way he or she wants them to be done.
Term
Organizational Bases of Power
Definition
A formal management position that is the basis of a leader's power.
Term
Personal Bases of Power
Definition
A leader's personality characteristics and behavior that are the basis of the leader's power.
Term
Emotional Intelligence
Definition
An individual's capacity for recognizing his or her own emotions and those of others, including the five components of self-awareness, self-regulation, motiviation, empathy, and social skills.
Term
Self-Awareness
Definition
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
Term
Self-Regulation
Definition
The ability to control or redirect disruptive impulses and moods; to think before acting.
Term
Motivation
Definition
A passion to work for reasons that go beyond money or status; to pursue goals with energy and persistence.
Term
Empathy
Definition
The ability to understand the emotional makeup of other people; treating people according to their emotional reactions.
Term
Social Skills
Definition
Proficiency in managing relationships and building networks.
Term
Learning Organizations
Definition
Organizations that create a proactive, creative approach to the unknown, characterized by...
1. inspiring and motivational people with a mission and purpose
2. empowering employees
3. accumulating and sharing internal knowledge
4. gathering and integrating external information
5. challenging the status quo and enabling creativity.
Term
Benchmarking
Definition
Managers seeking out best examples of a particular practice as part of an ongoing effort to improve the corresponding practice in their own organization.
Term
Competitive Benchmarking
Definition
Benchmarking where th eexamples are drawn from competitors in the industry.
Term
Functional Benchmarking
Definition
Benchmarking where the examples are drawn from any organization, even those outside the industry.
Term
Ethics
Definition
A system of right and wrong that assists individuals in deciding when an act is moral or immoral and/or socially desirable or not.
Term
Organizatinal Ethics
Definition
The values, attitudes, and behavioral patterns that define an organization's operating culture and that determine what an organization holds as acceptable behavior.
Term
Ethical Orientation
Definition
The practices that firms use to promote an ethical business culture, including ethical role models, corporate credos and codes of conduct, ethically-based reward and evaluation systems, and consistently enforced ethical policies and procedures.
Term
Compliance-Based Ethics Programs
Definition
Programs for building ethical organizations that have the goal of preventing, detecting, and punishing legal violations.
Term
Corporate Credo
Definition
A statement of the beliefs typically held by managers in a corporation.
Term
Innovation
Definition
The use of new knowledge to transform organizational processes or create commercially viable products and services.
Term
Product Innovation
Definition
Efforts to create product designs and applications of technology to develop new products for end users.
Term
Process Innovation
Definition
Efforts to improve the efficiency of organizational processes, especially manufacturing systems and operations.
Term
Radical Innovation
Definition
An innovation that fundamentally changes existing practices.
Term
Incremental Innovation
Definition
An innovation that enhances existing practices or makes small improvements in products and processes.
Term
Strategic Envelope
Definition
A firm-specific view of innovation that defines how a firm can create new knowledge and learn from an innovation initiative even if the project fails.
Term
Corporate Entrepreneurship
Definition
The creation of new value for a corporation, through investments that create either new sources of competitive advantage or renewal of the value proposition.
Term
Focused Approaches to Corporate Entrepreneurship
Definition
Corporate entrepreneurship in which the venturing entity is separated from the other ongoing operations of the firm.
Term
New Venture Group
Definition
A group of individuals, or a division within a corporation, that identifies, evaluates, and cultivates venture opportunities.
Term
Business Incubator
Definition
A corporate new venture group that supports and nurtures fledgling entrepreneurial ventures until they can thrive on their own as stand-alone businesses.
Term
Dispersed Approaches to Corporate Entrepreneurship
Definition
Corporate entrepreneurship in which a dedication to the principles and policies of entrepreneurship is spread throughout the organization.
Term
Entrepreneurial Culture
Definition
Corporate culture in which change and renewal are a constant focus of attention.
Term
Product Champion
Definition
An individual working within a corporation who brings entrepreneurial ideas forward, identifies what kind of market exists for the product or service, finds resources to support the venture, and promotes the venture concept to upper management.
Term
Exit Champion
Definition
An individual working within a corporation who is willing to question the viability of a venture project by demanding hard evidence of venture success and challenging the belief system that carries a venture forward.
Term
Real Option Analysis
Definition
Analysis of Investment steps, in which each step the investor has the option of:
a) investing additional funds to grow or accelerate,
b) delaying,
c) shrinking the scale of, or
d) abandoning the activity
Term
Back-Solver Dilemma
Definition
Problem with investment decisions in which managers scheme to have a project meet investment approval criteria, even through the investment may not enhance firm value.
Term
Managerial Conceit
Definition
Biases, blind spots, and other human frailties that lead to poor managerial decisions.
Term
Escalation of Commitment
Definition
The tendency for managers to irrationally stick with an investment, even one that is broken down into a sequential series of decisions, when investment criteria are not being met.
Term
Entrepreneurial Orientation
Definition
The strategy-making practices that businesses use in identifying and launching new ventures, consisting of autonomy, innovativeness, proactiveness, competitive aggressiveness, and risk taking.
Term
Autonomy
Definition
Independent action by an individual or team aimed at bringing forth a business concept or vision and carrying it through to completion.
Term
Innovativeness
Definition
A willingness to introduce novelty through experimentation and creative processes aimed at developing new products and services as well as new processes.
Term
Proactiveness
Definition
A forward-looking perspective characteristic of a marketplace leader that has the foresight to seize opportunities in anticipation of future demand.
Term
Competitive Aggressiveness
Definition
An intense effort to outperform industry rivals characterized by a combative posture or an aggressive response aimed at improving position or overcoming a threat in a competitive marketplace.
Term
CEO Duality
Definition
Unity of Command: Person holding both CEO and and Chairman position allows higher efficiency in decision making; improved responsiveness.

Agency Theory: Separation of power provides for less conflict and avoids issues with someone having too much power.
Term
Weeds versus Seeds
Definition
Companies must decide which ideas are most likely to bear fruit (the Seeds), and which ideas must be cast aside (the Weeds).
Term
Types of Errors
Definition
Skill: slips and lapses – when the action made is not what was intended

Rule: actions that match intentions but do not achieve their intended outcome due to incorrect application of a rule or inadequacy of the plan

Knowledge: actions which are intended but do not achieve the intended outcome due to knowledge deficits
Term
Global Market Strategies
Definition
International
Global
Multidomestic
Transnational
Term
Culture versus Strategy
Definition
Where there are strong and positive cultures and rewards, employees tend to internalize the organization's strategies and objectives.
Term
Mechanisms for Aligning Managerial Interests and Shareholder Interests
Definition
Committed/involved Board of Directors
Shareholder Activism
Effective managerial incentives and rewards

Market for Corporate Control
banks and analysts, regulators, media, public activists
Term
Determining Structure of International Market
Definition
Type of international strategy
Product diversity
Extent to which a firm is dependent on foreign sales
Term
Four Key Elements of an Ethical Organization
Definition
Role Models
Corporate Credos
Codes of Conduct
Reward and Evaluation Systems
Policies and Procedures
Term
Main Organizational Structures
(page 358)
Definition
Simple
Functional
Divisional
International
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