Term
| what are the two forms of psychological contracts |
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Definition
| contributions, and inducements |
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Term
| what are contributions(psychological contract) |
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Definition
| what employees are giving to the employer |
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Term
| what are some examples of things employees are giving to the employer |
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Definition
| service,time,quality of work,loyalty, effort |
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Term
| what are inducements(psychological contract) |
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Definition
| what employer gives to employee |
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Term
| what are some examples of what the employer gives to the employee |
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Definition
| benefits,bonus,$,experience, job security, status |
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Term
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Definition
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Term
| what are the big five personality traits |
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Definition
| agreeableness,conscientiousness,negative emotionality, extraversion, openness |
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Term
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Definition
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Term
| what is conscientiousness |
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Definition
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Term
| what is negative emotionality |
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Definition
| the glass is half empty (not a good trait) |
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Term
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Definition
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Term
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Definition
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Term
| what are the four traits of the myers-Briggs study |
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Definition
| extroversion vs. introversion, thinking vs. feeling, judging vs. perceiving, sensing vs. intuition |
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Term
| what are the six other traits |
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Definition
| locus of control, self efficiency, authoritarianism, machiavellianism, self-esteem, risk propensity |
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Term
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Definition
| the degree to which an individual believes that behavior has a direct impact on the consequences of the behavior |
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Term
| internal locus of control |
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Definition
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Term
| external locus of control |
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Definition
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Term
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Definition
| belief about you capability to do a job |
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Term
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Definition
| views on authority/power and status differences |
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Term
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Definition
| will do whatever it takes to get what they want |
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Term
| what are the five traits of emotional intelligence |
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Definition
| self awareness, managing the emotion, motivating oneself, empathy, and social skills |
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Term
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Definition
| beliefs and feelings that people have about specific ideas, situations, or other people |
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Term
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Definition
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Term
| what are the seven different work attitudes |
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Definition
| satisfied v. dissatisfied, organizational commitment, positive efficiency, negative efficiency,perception, stereotyping, and attribution |
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Term
| what is organizational commitment |
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Definition
| level of loyalty to the job |
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Term
| what is positive and negative affectivity |
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Definition
| the level of optimism and pessimism |
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Term
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Definition
| we observe behavior then attribute it to a cause |
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Term
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Definition
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Term
| what is a type a personality |
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Definition
| "OCD" time is important, competitive, devoted |
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Term
| what is a type b personality |
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Definition
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Term
| what are four causes of stress |
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Definition
| task demands, physical demands, role demands, interpersonal demands |
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Term
| what are 8 consequences of stress |
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Definition
| behavioral, psychological, medical, poor quality at work, low productivity, faculty decision making, absenteeism, turnover |
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Term
| what should be done within a business to prevent stress |
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Definition
| stress management program, company sporting events, recreational breaks(excercise), longer breaks, clean well lit spacious environment, support group |
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Term
| what are 4 steps of creativity |
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Definition
| preperation,incubation,insight,verification |
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Term
| what is part of the preperation step to creativity |
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Definition
| brainstorm, education, experience |
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Term
| what is the insight step of the creative process |
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Definition
| knowing ideas can happen anytime and being ready for that |
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Term
| what is the verification step of the creative process |
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Definition
| is the idea a good idea or is it crazy |
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Term
| what is job accomplishment |
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Definition
| motivation,ability, and environment |
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Term
| the traditional or scientific management approach |
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Definition
| fred taylor, soldiering(working slowly on purpose,piece work (paid by what you do) |
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Term
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Definition
| Elton Mayo, Hawthorne studies, Productivity is better because they were asked to do something special |
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Term
| What is the Maslowz Hierarchy of needs |
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Definition
1. physiological 2.safety and security 3. social or belongingness 4. self esteem, 5. self actualization.
you cannot proceed to the next step without satisfying all the ones before |
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Term
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Definition
| divided factors into two types motivational and hygiene. only affect you if present |
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Term
| what are some motivational factors according to the two factor theory |
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Definition
| achievement,recognition,responsibility,advancement,growth, work itself |
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Term
| what are some hygiene factors according to the two factor theory |
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Definition
| dissatisfiers: supervisors, working conditions, interpersonal relations, ppay and security, company policies |
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Term
| what is the human needs management theory |
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Definition
| need for achievement, need for affiliation, need for power |
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Term
| what is the expectancy theory |
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Definition
| how much we want something compared to how likely we are to get it |
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Term
|
Definition
goal difficulty
goal specificity
goal accpetance
goal commitment |
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Term
| what is the equity theory |
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Definition
| When people feel fairly or advantageously treated they are more likely to be motivated |
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Term
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Definition
| positive reenforcement, avoidance(someone does something wrong you dont punish them in order to avoid a negative consequence) Punishment, extinction(not providing any reward,ignoring the situation |
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Term
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Definition
| all workers are lazy and dislike their job, Think only way to get them to work is threatening |
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Term
|
Definition
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Term
|
Definition
| employees participate with managers in making decisions |
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Term
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Definition
| give employee power to make decisions and set up their own goals |
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Term
|
Definition
| employer is working with employee to make decision |
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Term
| variable work schedule theory |
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Definition
| compressed work hours, 4 days a week-10 hours a day |
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Term
| flexible work schedule theory |
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Definition
|
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Term
|
Definition
| two or more people work on the same thing |
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Term
|
Definition
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Term
|
Definition
| rewarded based on what you do |
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Term
|
Definition
| if you are doing something that saves them money you get the money back |
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Term
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Definition
| company is making alot of money= some comes back to you |
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Term
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Definition
| legitimate,rewards,coersive,referent,expert |
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Term
|
Definition
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Term
|
Definition
| ability of leader or manager to give rewards or withhold them |
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Term
|
Definition
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Term
|
Definition
| power to be idols (celebrities) |
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Term
|
Definition
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|
Term
| what is the michigan studies |
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Definition
| job centered leader vs. employee centered leader |
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Term
|
Definition
| initiating structure vs. consideration |
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Term
|
Definition
| concern for production vs. concern for people |
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Term
| what are the three leadership styles |
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Definition
| authoritarian,democractic, laissez faire leader |
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|
Term
| what is an authoritarian leader |
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Definition
|
|
Term
| what is a democratic leader |
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Definition
| discusses decisions with employees |
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Term
| what is a laissez faire leader |
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Definition
| allows employees to make decisions |
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Term
|
Definition
least prefered coworker
style of leader is fixed the situation must change in order to please them |
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Term
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Definition
the situation will decide the form of leadership, rewards are given
dissective,supportive,participative,achievement oriented |
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Term
| what is the dissective approach of the path goal theory |
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Definition
| tells employees what expected of them |
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Term
| what is the supportive approach to the path goal theory |
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Definition
| friendly, approachable, helpful |
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Term
| what is the participative approach to the path goal theory |
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Definition
| allows others to participate in decisions |
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Term
| what is the achievement approach to the path goal theory |
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Definition
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|
Term
| what is the vrooms decision tree |
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Definition
| the kinds of situations determines the degrees of group participation |
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Term
|
Definition
| a leader will treat different employees differently |
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Term
| substitutes for leadership |
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Definition
| in leaders absence someone steps up |
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Term
|
Definition
| something unique "je ne said quoi" |
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Term
| transformational leadership |
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Definition
| a leader that can make others believe what they believe |
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Term
|
Definition
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Term
|
Definition
|
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Term
|
Definition
| transmitting information from one person to the next |
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|
Term
| what is effective communication |
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Definition
| a to b- person b got message and understands it |
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Term
|
Definition
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Term
|
Definition
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Term
|
Definition
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Term
|
Definition
| any interuption in the communication process |
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Term
| what are the three forms of communication |
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Definition
| oral, written, electronic |
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Term
| what is a negative of oral |
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Definition
| there is no permanent record |
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Term
| what is verticle communication |
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Definition
| communication upward or downward |
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|
Term
| what is upward verticle communication |
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Definition
| from employees to manager |
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|
Term
| what is downward verticle communication |
|
Definition
| from manager to employees |
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|
Term
| what are the two main types of conflict |
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Definition
| c type or cognitive, and a type or affective |
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|
Term
| what is a type or affective conflict |
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Definition
| the emotions when disagreements become personal |
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Term
|
Definition
| how the company is structured or set up |
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Term
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Definition
| any strategy the company uses is evaluated |
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Term
| what are the 4 steps in control/evaluation process |
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Definition
| establish standards, measure preformance, compare preformance to standard, take corrective action |
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Term
| what are the four components of a service industry |
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Definition
| intangibility,inseperability,variability,perishability(short lived) |
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Term
| what are the four types of products |
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Definition
| convenience, shopping products, specialty or luxury,unsought product |
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Term
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Definition
| intensive distribution(sold everywhere)(think country store) |
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Term
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Definition
selective distribution(select stores in select neighborhoods
clothing, electronics |
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Term
|
Definition
diamonds, cars
exclusive distribution(can be anywhere/people will travel for quality) |
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Term
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Definition
| life insurance, sales person convinces you |
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Term
| what are the four types of layouts |
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Definition
| product layout, process layout, fixed position, cellular layou |
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Term
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Definition
| organization is making one product, everything is established around it |
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Term
|
Definition
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Term
|
Definition
| product does not move workers do |
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Term
|
Definition
| related products are made certain path followed |
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Term
|
Definition
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|
Term
| what are the 2 main reasons for unemployment in the us |
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Definition
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|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| TQM(total quality managment |
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Definition
| company is concerned about quality of product |
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Term
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Definition
| data/information technology |
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Term
|
Definition
|
|
Term
|
Definition
| network within the company only |
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Term
|
Definition
|
|
Term
| what are the three forms of informal communication |
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Definition
| nonverbal, gossip, and managing by wandering |
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Term
|
Definition
| also known as the grapevine, can be accurate can also be inaccurate |
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|
Term
| what are the three types of nonverbal communication |
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Definition
| images,setting,body language |
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|
Term
| what are the four barriers to communication |
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Definition
1- Conflicting Cue-open door policy but the door is always closed(say one thing do another)
2- Lack of credibility- tends to say wrong things
3- Reluctance to communicate
4- ****Poor listening skills- |
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|
Term
| what are the six organizational barriers to communication |
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Definition
1- Semantics: different words mean different things to different people
2- Status or Power: not talking to lower employees because you are upper level
3- Different perceptions: different views
4- Noise
5- Overload: too much work/cant communicate
6- Different languages |
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|
Term
| what are the five types of teams |
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Definition
| functional group, informal group, task group, self managed teams, cross functional teams |
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|
Term
| what is a functional group |
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Definition
| grouped based on function |
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Term
|
Definition
| intrumurals, groups ran by non top people |
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