·         Problem oriented process

·         4 functions (planning, organizing, directing, controlling)

·         Manager coordinates activities of the group to maintain balance and direction

·         Respects people of the organization as individuals

·         Determines the agenda, sets time limits, facilitates group functioning

·         Way of behaving, interpersonal ability

·         Focuses a group’s efforts on identifying goals and carrying out the activities needed to reach those goals

·         Decisions made by the manager with no staff input

·         Authoritarian approach

·         Emphasis is on tasks to be done

·         Little concern shown for the individuals

·         Job centered

·         Staff makes decisions

·         Whatever attitude

·         Permissive climate with little direction and control

·         Little concern for job to be done or employee

·         Manager duties neglected

·         Communication equal in both directions 

·         Input from everyone

·         Group process or brainstorming

·         People oriented

·         Emphasizes effective group functioning

·         Open environment, communication flows both ways

·         Majority agrees

·         Extensive communication

·         Encourages participation

Situational

What is Power

·         Ability to effect change and influence others to meet identified goals

·         Influence others

·         Relates to a specific position and the responsibility with it (accountable/responsible to get something done)

·         has authority or right  to act in situations, where one is held responsible

·         official position

·         It’s in the job description

·         Have power as a result of the position

Able to sway power d/t personal characteristics (charisma)

   Someone is an expert or knowledgeable in an area, has power as a result of expertise

·         Have information and decide who gets  it and who doesn’t

·         Most abused form of power

·         Threats of punishment

·         Parents have this power

What is th process for Problem solving

·         Data gathering

·         Definition of the problem, not the symptoms

 (MOST IMPORTANT STEP)

·         Identification of alternate solutions

·         Implementation of plan

·         Evaluation of solution

·               Problem may not be what it appears on surface

·               May have multiple causes

·               More likely to have a system problem than individual performance problem

·               Need to involve front line staff who actually perform the work

What is an Informal Group

Evolves spontaneously through social interaction and are not organized and structured

What is a Task Group

Those of you who joined out of the class or clinical group to study 

What is a Basic Team

What is the psychosocial description of group formation

Forming

Storming

Norming

Performing

 Getting to know each other

Meet for the first time

·         Making decisions on how to tackle a problem

·         Big picture

·         How meeting are going to be ran

·         Rules, threats, structures, etc

·         Rules of how to operate

·         Actual work

·         Cannot skip other steps to get here

·         Facilitator (not dictator)

·         Respects each team member

·         Able to see big picture

·         Balances between delegating and doing actual work

·         Able to focus the group and keep them on track

1.       Unfreezing (shape up things that may cause resistance – recognize change is needed)

2.      Moving (education; news about new system)

3.      Refreezing (make it is to do the right thing; establish new habits)

 Technical concerns

Psychosocial needs

Position and power

·         Recognize resistance

·         Lowering resistance (UNFREEZING)

·         Having a well-planned process

·         Allowing for a lot of feedback

·         Always evaluate outcomes

·         Come prepared

·         Listen / be open to other viewpoints

·         Keep on track / do not visit

·         Present your ideas or opinions / ask others for theirs

·         State disagreements / be able to back them up

·         Clarify when needed / do not assume

****Fun fact****

What is the 2^nd leading cause of occupational death

What is Root cause analysis

·         Implements policy issues

·         Engages in legislative activities

·         Communicates standards of practice and code of ethics

·         Promotes the economic and general welfare of nurses in the workplace

·         Projects a positive and realistic view of nursing

·         ONLY full service professional organization representing nation’s entire RN population

What is Credentialing 

·         Mandatory and renewed periodically

·         Legal licensure

·         Protection of the public

·         Boards of nursing (control of schools of nursing)

·         Voluntary

·         Specialty practice

·         Defined areas

·         Quality and achievement