Term
| Business Process Reengineering (BPR) |
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Definition
| Restructuring and transforming a business process by a fundamental rethinking and redesign to achieve dramatic improvements in cost, quality, speed, and so on. |
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Term
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Definition
| The ability of a company to profitably operate in a competitive environment of continual and unpredictable changes in customer preferences, market conditions, and business opportunities. |
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Term
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Definition
A firm must confront
(1) rivalry of competitors within its industry,
(2) threats of new entrants,
(3) threats of substitutes,
(4) the bargaining power of customers, and
(5) the bargaining power of suppliers |
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Term
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Definition
| A firm can develop cost leadership, product differentiation, and business innovation strategies to confront its competitive forces. |
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Term
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Definition
| Organizing and sharing the diverse forms of business information created within an organization. Includes managing project and enterprise document libraries, discussion databases, intranet website databases, and other types of knowledge bases. |
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Term
| Locking in Customers and Suppliers |
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Definition
| Building valuable relationships with customers and suppliers that deter them from abandoning a firm for its competitors or intimidating it into accepting less profitable relationships. |
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Term
| Strategic Information Systems |
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Definition
| Information systems that provide a firm with competitive products and services that give it a strategic advantage over its competitors in the marketplace. Also, information systems that promote business innovation, improve business processes, and build strategic information resources for a firm. |
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Term
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Definition
| The costs in time, money, effort, and inconvenience that it would take a customer or supplier to switch its business to a firm's competitors. |
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Term
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Definition
| Viewing a firm as a series, chain, or network of basic activities that adds value to its products and services and thus adds a margin of value to the firm. |
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Term
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Definition
| A form of organization that uses telecommunications networks and other information technologies to link the people, assets, and ideas of a variety of business partners, no matter where they may be, in order to exploit a business opportunity. |
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Term
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Definition
| Costs accociated with switching information technologies betch. |
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Term
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Definition
| The ability of a company to keep its customers loyal, anticipate their future needs, respond to customer concerns, and provide top quality customer service betch. |
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Term
| Knowledge-Creating Companies aka Learning Organizations |
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Definition
| They create new business knowledge, disseminating it widely throughout the company. |
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Term
| Leverage Investment in IT |
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Definition
| Leverage investment in IS people, hardware, software, databases, and networks from operationaal uses into strategic applications. |
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Term
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Definition
| Can discourage or delay other companies from entering a market. |
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