Term
| Correlation between missed class and final grade |
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Definition
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Term
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Definition
Getting work done through others.....
Concerning with efficiency and effectiveness in the work process |
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Term
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Definition
1. Top Managers (CEO)
2. Middle Managers (Sales Director, Personal Manager)
3. First line Managers (Production supervisor, Sales Manager)
4. Non-Supervisory Employees |
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Term
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Definition
Planning
Organizing
Leading
Controling |
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Term
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Definition
-Setting Goals and Deciding actions
-Developing rules and Procedures
-Developing Budgets and plans |
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Term
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Definition
-Identifying jobs to be done
-Hiring people to do them
-Establishing departments
-Establishing a chain of command
-Delegation |
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Term
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Definition
-Influencing others to get job done
-Maintain Moral
-Molding Company Culture
-Managing conflicts and communications |
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Term
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Definition
-Setting Standards
-Comparing Performance with Standards
-Taking corrective action |
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Term
| 3 skills and who need them? |
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Definition
Technical--> Supervisor (Low, Middle)
Human --> (All levels)
Conceptual --> CEO (High) |
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Term
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Definition
1. Reading
2. Reflection
3. Relationships
4. Real Experience |
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Term
| Team Leader Roles and Responsibilities |
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Definition
--Facilitating team activited towards accomplishing a goal
-Performance of non-managierasl employees
-Authority to hire and fire employees
-Make Job assignments
-Control Resources |
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Term
| Mintzberg's 3 Main Managerial roles |
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Definition
1. Interpersonal Role
2. Informational Role
3. Decisional Role |
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Term
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Definition
-Figure head role (ceremonial duties)
-Leader role (motivate and encourage)
-Liason Role (deal with ppl outside their unit) |
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Term
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Definition
-Monitor Role (scan enviornment for info)
-Dissemintor Role (Share info with others in company)
-Spokesperson Role (Share info with ppl outside of company) |
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Term
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Definition
-Entrepreneur Role (adapt themselves to change)
-Disturbance Handler Role (respond to problems)
-Resource Allocator Role (Who gets what resources and when)
-Negotiator Role (negotiate schdules, goals, etc.) |
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Term
| Top 3 mistakes managers make |
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Definition
1. Insensative to others; abrasive, intimidating, Bullying style
2. Cold, aloof, arrogant
3. Betray trust |
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Term
| Act to reduce Discrepancy Behavioral Strategies |
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Definition
-Self Observation
-Set Self Goals
-Self Reward
-Self Criticism
--Cue manipulation (altering the environmental setting to remind and encourage activities aligned with goals)
--Rehearsal(Practicing a behavior before the behavior arises)
--Task Redesign (altering the way the task is accomplished in order to increase the feelings of self-control, competence, and scene of purpose |
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Term
Acts to Reduce Discrepancy
Cognitive Strategies |
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Definition
-Positive self talk
-Beliefs and assumptions (Focus on opportunities rather than negative side)
-Mental Imagery (Imagining events and seeing positive outcomes)
-Emotional Regulations( Proactivlly controlling how one feels through response management) |
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Term
| Common Mistake with Cognitive Strategy |
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Definition
| Magical Thinking and allowing emotions to rule |
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Term
| Emotional Control by counting Blessings |
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Definition
| Say 3 things you accomplished or were proud of before going to bed each night |
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Term
| Team Productivity Equation |
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Definition
| Actual Production= Potential Production + Process Gained - Process Lossess |
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Term
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Definition
-Info Exchange
-Load Balancing
-Social facilitation |
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Term
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Definition
-Group Maintenance (unavoidable)
-Production Blocking
-Social Loafting |
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Term
3 Roles of team
And which do best team leaders do?? |
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Definition
-Task
-Maintenance
-Self- Oriented
Best teams have people who fulfill BOTH maintenance and task roles, and NO ONE who takes on a self-oriented role. For team leaders, they need to see what needs to be done, and fulfill whatever role is missing. |
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Term
| Great team meeting characteristics |
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Definition
-Have written agenda
-Start and end time
-Begin with a review of last meeting
-Have Clear Ground rules for decions
-Include time for questions and debate
-Encourage Equal Participation
-End with summary of who is doing what and when |
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Term
| Enhancing Work Team Effectivness |
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Definition
1. Setting Team Goals and Proiorities
2. Selecting people for teamwork
3. Team Training
4. Team Compensating and Recognition |
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Term
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Definition
| The extent to which team members are attracted to a team and motivated to remain in it |
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Term
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Definition
| Training team members to do all or most of the jobs preferred by the other team members |
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Term
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Definition
| Team where team members are not in the same locations and communicate via telecomunications |
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Term
| Stakeholder vs. Shareholder view |
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Definition
STAKEholder: Hold responsibilites, Long-Term Sucess
SHAREholder: Profit Maximize |
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Term
Corporate Social Responsibilities
Definition |
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Definition
| A Businesses obligation to pursue polonium, make decisions, and take actions that benefit society |
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Term
| 4 Corporate Social Responsibilities |
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Definition
1. Reactive: Does less than Society expects
2. Defensive: Admits Responsible, but does least required to meet social expectations
3. Accomodative: Accepts responsibility, and does what society wants.
4. Proactive: Anticipate Problem, and does more than society expects to fix it. |
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Term
| Kohlberg's Stages of Moral Development |
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Definition
(Pre-conventional, Self interest)
1. Punishment and Obedience
2. Intermental Exchange
(Conventional, Social Expectations)
3. Good Boy, Nice Girl
4. Law and Order
(Post-Conventional, Interpersonal Principles)
5. Social Contract
6.Universal Principle |
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Term
| Environmental Scanning Definition |
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Definition
| Searching the environment for important events or issues that might affect an organization |
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Term
| Why use Environmental Scanning? |
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Definition
-Keep companies current
-Reduce uncertetainty
-Informs organizational Strategies
-Contributes to organizational performance
--*Can help avoid CONFORMATION BIAS |
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Term
| Challenge to Environmental Scanning |
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Definition
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Term
| Conformation Bias Definition |
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Definition
| "The human understanding when it has once adopted an opinion (either as being the received opinion or as being the agreeable to itself) draws all things else to support and agree with it |
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Term
| How to Environmentally scan |
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Definition
| Seek DISCONFORMATON, look for evidence that contradicts your interpretation |
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Term
| Components of General Enviornment |
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Definition
-Economy
-Technology
-Sociocultural
-Political/Legal |
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Term
| Components of Specific Enviornment |
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Definition
-Customer
-Technology
-Supplier
-Industry Regulation
-Advocacy Group |
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Term
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Definition
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Term
| The Internationalization Process |
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Definition
1. Exporting
2. Cooperative Contracts
3. Strategic Alliances
4. Wholly owned owed affiliations
*Some don't follow Phase model--New Global Ventures |
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Term
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Definition
| A population taken-for-granted assumptions, values, beliefs, and symbols that foster patterned behavior |
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Term
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Definition
-Culture in which non-verbal and situation messages convey meaning
-RELATIONSHIP more important than terms |
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Term
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Definition
-Culture in which works convey Primary meaning
-Terms of deal are more important than building a business relationship |
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Term
| Prepairing for an International assignment |
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Definition
1. Language and Cross Cultural Training
2. Spouse, Family, and Dual-Carrer issues |
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Term
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Definition
| Someone who works and lives outside of their native country. |
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Term
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Definition
- Business
- Non profit
- Mutual-Benefit
- Common weal |
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Term
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Definition
- Family owned
- Starting own
- Buy Existing
- Buy Franchise |
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Term
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Definition
-Purpose (vision, mission)
-Stratigic objectives (Goals)
-Tactical Plans (How to of strategy)
-Operational Plans (Day-to-Day) |
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Term
| "Burn the Business Plan" By David Gumpert |
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Definition
- Great Presentation
- Compelling Story
- Effective Website
- Hard Hitting financial projections |
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Term
| Types of Plans by Top Level Managers |
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Definition
Top is Vision
-Mission
-Purpose Statement (Purpose for existing)
-Strategic Objective (Specific Goals that challenge company to finish in time) |
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Term
| Types of plans by Middle Managers |
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Definition
- Tactical Plans
- Management by objective |
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Term
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Definition
How company will reach missions using resources
(6 months - 2 years) |
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Term
Management by objective
(4 Step Plan) |
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Definition
1. Discuss Possible Goals
2. Collectively select Goals
3. Develop Tactical Plans
4. Meet Regularly and Review progress |
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Term
| First Line Manager Planning |
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Definition
-Operational Plans (Day-to-Day, 30 days-6 months)
-Single use plans (unique 1 time plans)
-Standing Plans (Plans used repeatedly to fix reoccurring problems) |
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Term
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Definition
Strength (Internal)
Weakness (Internal)
Opportunity (External)
Threats (External)
(Environmental scanning, Strategic Groups, Shadow Strategy Task Force) |
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Term
| 3 Steps of Strategic Making Process (SWOT) |
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Definition
1. Asses need for Strategic Change
2. Conduct situational Analysis
3. Choose Strategic Alternatives |
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Term
Sustainable competitive Advantage
(Definition) |
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Definition
A competitive advantage that other companies have tried unsucessfully to duplicate and have, for the moment, stopped trying
(Competitors say: "We give up, You Win. We cant do what you do and were going to stop trying) |
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Term
| 4 Conditions to Sustainable Competitive Advantage |
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Definition
1. Valuable Resources (improves efficiency)
2. Rare Resources (Not many ppl have)
3. Imperfectly imitable resources (costly for other firms to get)
4. Non substituteable resources |
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Term
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Definition
| A corporate level strategy that minimizes risk by diversifying investment along various businesses or product lines |
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Term
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Definition
- Portfolio Strategy
- Developed by Boston Consulting Group
- categorizes business by GROWTH RATE and RELATIVE MARKET SHARE
- Helps managers how to invest corporate funds |
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Term
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Definition
1. Star (Large share, fast growing mrkt)
2. ? (Small share, fast growing mrkt
3. Cash Cow (Large share, small growing mrkt)
4. Dog (Small share, small growing mrkt) |
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Term
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Definition
Claims that acquiring info on unrelated businesses in irreverent
Hard for managers to pick
(Biggest mistake: Categorizing a star as a dog) |
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Term
| Grand Strategy Definition |
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Definition
| A Broad Corprate-Level Strategic plan used to acheive strategic goals and guide the strategic alternatives that managers of individual businesses may use |
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Term
| 3 types of Grand Strategies |
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Definition
1. Growth Strategy (increase profit, revenue, and # of places they do business)
2. Stability Strategy( Improving way company sells SAME product to SAME customers)
3. Retrenchment Strategy (Turning around poor company by SHRINKING SCOPE) |
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Term
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Definition
1. Cost Leadership (Broad Target, Low Cost)
2. Differentiation (Different than competitor, High Price, Broad Target)
3. Cost Focus (Narrow Target, Low Cost)
4. Focused Differentiation (Different than competitor, High Price, Narrow Target) |
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Term
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Definition
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Term
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Definition
| Ensure that activities are providing desired goals |
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Term
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Definition
1. Set Standards
2. Measure Performance
3. Compare with Standards
4. Identify Deviations
5. Analyze Deviations
6. Take Corrective Action |
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Term
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Definition
1. Feed forward Control
2. Co-current Control
3. Feedback Control |
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Term
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Definition
*Most Powerful type
(Hiring, Training, Verifying)
-Monitoring INPUTS
-Anticipating and Preventing Problems |
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Term
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Definition
(Problem Happening, Fixing action)
-Monitoring Process
-Adjusting ongoing Activities |
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Term
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Definition
(Already Happened, fix from past)
-Monitoring Products (OUTPUTS)
-Learning from past mistakes |
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Term
| You Should not try to control everything. Use missions and strategy as |
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Definition
| Guides, but consider cost and feasibility |
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Term
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Definition
1. Bureaucratic (Rules, Punish or reward if followed/not followed)
2. Objective (MEASURES workers)
3. Normative (Values and Beliefs)
4. Concertive (Shaped by groups)
5. Self (Monitoring self, progress, reward) |
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Term
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Definition
1. Sales Budget (Revenue)
2. Operating Budget (Expense)
3. Income statement (Revenue, Expense, Net Income)
4. Balance Sheet (Assets, Liability, Net worth) |
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Term
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Definition
Variance Report (Variance = Actual-Standard)
Mark F or U (Favorable or Unfavorable) |
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Term
Balanced Scorecard
Southwest airlines |
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Definition
Measurment of organizational performance in these 4 areas:
1. Finances
2. Customers
3. Internal
4. Innovation
(Compares Goals to Standards, then measure, what initiative need to take place?) |
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