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Management Final
N/A
93
Management
Undergraduate 1
12/13/2012

Additional Management Flashcards

 


 

Cards

Term
Departmentalization
Definition
the process of grouping together people and jobs into work units
Term
functional structure
Definition
groups together people with similar skills who perform similar tasks
Term
functional chimneys/ functional silos problem
Definition
lack of communication and coordination across functions
Term
divisional structure
Definition
groups together people working on the same products, in the same area or with similar customer
Term
product structure
Definition
groups together people and jobs working on a single product or service.
Term
geographic structure
Definition
bring together people and jobs performed in the same location
Term
customer structure
Definition
groups together people and jobs that serve the same customers or clients
Term
matrix structure
Definition
combines functional and divisional approaches to emphasize project or program teams
Term
cross-functional team
Definition
brings together members from different functional departments
Term
team structure
Definition
uses permanent and temporary cross- functional to improve lateral relations
Term
network structure
Definition
use IT to link with network of outside suppliers and service contractors
Term
virtual organization
Definition
uses information technologies to operate as a shifting network of alliances
Term
organization design
Definition
is the process of configuring organizations to meet environmental chanllenges
Term
change leader
Definition
tries to change the behavior of another person or social system
Term
transformation change
Definition
result in a major ad comprehensive redirection of the organization
Term
incremental change
Definition
bends and adjusts existing ways to improve performance
Term
unfreezing
Definition
is the phase during which a situation is prepare for change
Term
change
Definition
is the phase where a planned change actually takes place
Term
refreezing
Definition
is the phase at which change is stablized
Term
Human Resource Management(HRM)
Definition
is the process of attracting, developing, and maintaining a high quality workforce
Term
Human Capital
Definition
economic value of people with job-relevant abilities, knowledge, ideas, energies and commitments
Term
Strategic human resource
Definition
mobilizes human capital to implement organizational strategies
Term
Person-job fit
Definition
is the match of individual skills, interest, and personal characteristics with the job.
Term
person-organization fit
Definition
is the match of individuals values, interests and behaviors with organizational culture
Term
Recruitment
Definition
set of activities designed to attract a qualified pool of job applicants
Term
Realistic job previews
Definition
provide job candidates with all pertinent information about a job and organization
Term
selection
Definition
choosing whom to hire from a pool of qualified job applicants
Term
reliability
Definition
a selection device fives consistent results over repeated measures
Term
validity
Definition
scores on a selection device have demonstrated links with future job performance
Term
assessment center
Definition
examines how job candidates handle simulated work situations
Term
work sampling
Definition
evaluates applicants as they perform actual work tasks
Term
socialization
Definition
systematically influence the expectations behaviors and attitudes of new employee
Term
orientation
Definition
familiarize new employees with jobs, co-worker, and organizational policies and services
Term
coaching
Definition
occurs as an experience person offers performance advice to a less experience person.
Term
mentoring
Definition
assigns early-career employee as proteges to move seniors ones.
Term
reverse mentoring
Definition
younger and newly hired employees mentor senior executives, often on latest development with digital technologies
Term
performance appraisal
Definition
process of formally evaluating performance and providing feedback to a job holder
Term
graphic rate scale
Definition
uses a checklist of traits or characteristic to evaluate performance.
Term
behaviorally anchored rating scale (BARS)
Definition
uses specific descriptions of actual behaviors to rate various levels of performances
Term
critical-incident technique
Definition
keeps a long of someones effective and ineffective job behaviors
Term
360 degree feedback
Definition
include superior, subordinates, peers and even customer is the appraisal process
Term
multiperson comparison
Definition
compares one person's performance with that of others
Term
career development
Definition
process of managing how a person grows and progresses in a career
Term
career planning
Definition
process of matching career goals and individuals capabilities with opportunities for their fulfillment.
Term
charismatic leader
Definition
develops special leader-follower relationships and inspires follower in extraordinary ways
Term
transactional leadership
Definition
direct the efforts of others through task, rewards and structures
Term
transformational leadership
Definition
in inspirational and arouses extraordinary effort and performance
Term
emotional intelligence
Definition
is the ability to mange our emotions in leadership and social relationship
Term
gender similarities hypothesis
Definition
holds that males and females have similar psychological makeups
Term
interactive leadership
Definition
strong communicating participation, and dealing with problems by teamwork
Term
Moral Leadership
Definition
integrity and appears to other a "good" or "right" by ethical standards
Term
integrity
Definition
leadership is honesty, credibility, and consistency in putting values into action
Term
servant leadership
Definition
serving others and helping them use their talents to organization best serve society
Term
empowerment
Definition
give people job freedom and power to influence affairs in the organization
Term
motivation
Definition
accounts for the level, direction, and persistence of effort expended at work
Term
need
Definition
is an unfulfilled physiological or psychological desire.
Term
lower-order needs
Definition
physiological, safety, and social needs in Maslow's hierarchy
Term
higher-order needs
Definition
are esteem and selfactualization needs in Maslow's hierarchy
Term
Existence needs
Definition
desired for phsiological and material well-being
Term
relatedness needs
Definition
desired for satisfying interpersonal relationship
Term
growth needs
Definition
desires for continued psychological growth
Term
need for achievement
Definition
desired to do something better, to solve problems, or to master complex tasks
Term
need for power
Definition
desires to control, influence, or be responsible for other people
Term
need for affiliation
Definition
desire to establish and maintain good relationship
Term
Satisfier factor
Definition
found in job content, such as a sense of achievement, recognition, responsibility, advancement or personal growth.
Term
hygiene factor
Definition
found in job content, such as working condition, interpersonal relations, organizational policies, and salary.
Term
job design
Definition
allocation of specific work tasks to individuals and groups
Term
job enrichment
Definition
increases job content by adding work planning and evaluating duties normally performance by the supervisor
Term
effective team
Definition
achieve high level of task performance, membership satisfaction, and future viability
Term
membership composition
Definition
is the mix of ability, skills, background, and experiences amoung team members
Term
norm
Definition
behavior, rule, or standard expected to be followed by team members
Term
performance norm
Definition
defines the effort and performance contribution expected of team members
Term
cohesiveness
Definition
degree to which members are attracted to motivated to remain part of the team
Term
task activity
Definition
is an action taken by a team member that directly contributes to the group's performance purpose
Term
maintenance activity
Definition
an action taken by a team member that support the emotional life of the group
Term
distributed leadership
Definition
when any and all members contributes helpful task and maintenance activities to the team
Term
disruptive behavior
Definition
are self serving and cause problem for team effectiveness
Term
decentralized communication network
Definition
allows all members to communicate directly with one another
Term
centralized communication
Definition
communication flows only between individual members and a hub or center point.
Term
restricted communication network
Definition
subgroups that contest one anothers' positions and restrict interaction with one another.
Term
Team building
Definition
involves activities to father and analyze data on a team and make change to increase its effectiveness
Term
decision making
Definition
process of making choices among alternative courses of action.
Term
consensus
Definition
reached when all parties believe they had had their say and been listened to, and agree to support the group's final decision
Term
Groupthink
Definition
tendency for highly cohesive teams to lose their evaluative capabilities
Term
conflict
Definition
disagreement over issues of substance and/or an emotional antagonism
Term
substantive conflict
Definition
disagreements over goals, resource, rewards, policies, procedures, and job assignments
Term
emotional conflict
Definition
results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes
Term
avoidance
Definition
pretends that a conflict doesn't really exist
Term
accommodation
Definition
AKA smoothing, plays down difference and highlight similarities to reduce conflicts
Term
competition
Definition
authoritative command, uses force, superior skill, or domination to win a conflict
Term
compromise
Definition
occurs when each party to the conflict gives up something of value to the other
Term
collaboration
Definition
problem solving, involved working through conflict difference and solving problem so everyone wins
Term
conflict resolution
Definition
is the removal of the substantive and/or emotional reason for a conflict.
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