| Term 
 | Definition 
 
        | the whole is greater than the sum of the parts |  | 
        |  | 
        
        | Term 
 
        | usefulness of teams is attributed to... |  | Definition 
 
        | synergy more resources for problem solving
 improved creativity/innovation
 improved quality of decision making
 greater commitments to tasks
 higher motivation through collective action
 better control and work discipline
 more individual need satisfaction
 |  | 
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        | Term 
 
        | problems of teams include |  | Definition 
 
        | personality conflicts differences in work styles
 ambiguous agendas
 ill defined problem solving
 poor readiness to work
 social loafing
 |  | 
        |  | 
        
        | Term 
 
        | poor readiness to work refers to.. |  | Definition 
 
        | lack of motivation conflicts with other deadlines/priorities
 lack of team organization/process
 meetings lacking purpose/structure
 members coming to meetings unprepaired
 |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | responsibility in team settings is diffused |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | are officially recognized by an organization and are specifically created to perform essential tasks. |  | 
        |  | 
        
        | Term 
 
        | characteristics of formal teams |  | Definition 
 
        | -someone chooses new members and assigns tasks -managers serve as linking pins
 |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | not officially recognized by an organization but are formed as a part of informal structure |  | 
        |  | 
        
        | Term 
 
        | aspects of informal groups |  | Definition 
 
        | -members choose new members and tasks -can have positive work performance
 -can satisfy social needs
 |  | 
        |  | 
        
        | Term 
 | Definition 
 | 
        |  | 
        
        | Term 
 | Definition 
 
        | an outcome given directly by a group |  | 
        |  | 
        
        | Term 
 
        | instrumental group outcome |  | Definition 
 
        | outcome not given by group but is essential |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | benefits - costs of groups work |  | 
        |  | 
        
        | Term 
 
        | look at pages _____ and _______ about some important ______ |  | Definition 
 | 
        |  | 
        
        | Term 
 
        | steps to group development process |  | Definition 
 
        | forming storming
 norming
 performing
 |  | 
        |  | 
        
        | Term 
 
        | aspects of storming stage of group development |  | Definition 
 
        | conflicts arise determine group and individual goals
 |  | 
        |  | 
        
        | Term 
 
        | aspects of norming group development stage |  | Definition 
 
        | conflict reduced individual roles assumed
 operating routinely
 |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | arises from evaluating ideas (good bad etc) |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | comes from evaluating techniques based on emotions and people |  | 
        |  | 
        
        | Term 
 
        | "if you pay a _____ price for something, you are more likely to conform" |  | Definition 
 | 
        |  | 
        
        | Term 
 | Definition 
 
        | "just settling" "settling for less than optimal outcome" |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | fear of non conformist leading to non optimal performance |  | 
        |  | 
        
        | Term 
 
        | microsoft does this and apple avoids it |  | Definition 
 | 
        |  | 
        
        | Term 
 
        | oh yeah, also look at page _____ |  | Definition 
 | 
        |  | 
        
        | Term 
 | Definition 
 
        | actions by team members that contribute directly to team's performance purpose |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | actions that support the emotional life of a team as an ongoing social system |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | actions that detract from team effectiveness |  | 
        |  |