Shared Flashcard Set

Details

Management 240
Chapter 15
20
Management
Undergraduate 2
03/17/2008

Additional Management Flashcards

 


 

Cards

Term
resistance
Definition
coercion leads to...
Term
compliance
Definition
formal positions and rewards lead to...
Term
comittment
Definition
expertise and charisma lead to...
Term
emotional intelligence
Definition
a set of abilities that enable individuals to recognize and understand their own and others' feelings and emotions and to use these insights to guide their own thinking and actions
Term
self-awareness
Definition
ability to recognize and understand your moods, emotions, and drives, as well as their impact on others (component of EI)
Term
self-control
Definition

ability to regulate and redirect one's own impulses, moods, and desires

(component of EI) 

Term
social awareness
Definition

ability to understand the emotional make up of other people, and the skill to treat people according to their emotional reactions

(component of EI) 

Term
social skill
Definition

ability to build interpersonal networks, manage relationships, find common ground, and build rapport

(component of EI) 

Term
theory X
Definition
view of management baed on a negative view of human nature
Term
theory Y
Definition
view of management based on a positive view of human nature
Term
impoverished style
Definition

goal is to stay out of trouble and make sure they cant be held accountable for mistakes - low concern for people and low concern for production

 

(managerial grid) 

Term
country club style
Definition

goal is to create a secure, comfortable atmosphere and trust subordinates will respond with high performance - high concern for people and low concern for production

 

(managerial grid) 

Term
produce or perish style
Definition

goal is to pressure subordinates, often through legitimate influence tactics, to meet production goals - low concern for people, high concern for production

 

(managerial grid) 

Term
middle of the road style
Definition

goal is to find an acceptable balance between workers' needs and productivity goals

 

(managerial grid) 

Term
team style
Definition

goal is to establish teamwork and foster feelings of commitment, trust, and respect to develop a "common state" in the organization's purpose - high concern for people and high concern for production

 

(managerial grid) 

Term
situational leadership model
Definition
the style of leadership used should be matched to the level of readiness of the followers
Term
telling style
Definition

leader provides clear instructions, give specific directions, and supervises the work closely

- use when followers are in low readiness

 

(leadership style) 

Term
selling style
Definition

leader provides direction, encourages two-way commincation, and helps build confidence and motivation on the part of the follower

- use when followers are somewhat moderate in readiness

 

(leadership style) 

Term
participating style
Definition

leader encourages followers to share ideas and facilitates the work by being encouraging and helpful to subordinates

- use when followers are moderate in readiness

 

(leadership style) 

Term
delegating style
Definition

leader turns over responsibility for making and implementing decisions to followers

- use when followers are high in readiness

 

(leadership style) 

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