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Mana test 4
chapter 11
23
Management
Undergraduate 3
11/18/2013

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Term
power
Definition
the ability to influence another person
Term
influence
Definition
the process of affecting the thoughts, behavior, and feelings of another person
Term
authority
Definition
the right to influence another person
Term
zone of indifference
Definition
the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought
Term
reward power
Definition
power based on an agent's ability to control rewards that a target wants
Term
coercive power
Definition
power that is based on an agent's ability to cause an unpleasant experience for a target
Term
legitimate power
Definition
power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target
Term
referent power
Definition
an elusive power that is based on interpersonal attraction
Term
expert power
Definition
the power that exists when an agent has specialized knowledge or skills that the target needs
Term
strategic contingencies
Definition
activities that other groups depend on in order to complete their tasks
Term
information power
Definition
access to and control over important information
Term
personal power
Definition
power used for personal gain
Term
social power
Definition
power used to create motivation or to accomplish group goals
Term
powerlessness
Definition
a lack of power
Term
organizational politics
Definition
the use of power and influence in organizations
Term
political behavior
Definition
actions not officially sanctioned by an organization that are taken to influence others in order to meet one's personal goals
Term
political skill
Definition
the ability to get things done through favorable interpersonal relationships outside of formally prescribed organizational mechanisms
Term
empowerment
Definition
sharing power in such a way that individuals learn to believe in their ability to do the job
Term
which power is most effective?
Definition
expert power
because: strongest relationship to performance and satisfaction. transfer vital skills, abilities, and knowledge within the organization. employees internalize what they observe and learn from managers they consider "experts"
Term
intergroup sources of power
Definition
control critical resources
Term
conditions encouraging political activity
Definition
unclear goals, autocratic decision making, ambiguous lines of authority, scarce resources, uncertainty
Term
Four dimensions to political skill
Definition
social astuteness, networking ability, sincerity, interpersonal influence
Term
four dimensions of empowerment
Definition
meaning --- competence
self-determination --- impact
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