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| Executives responsible for the overall direction of the organization |
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| Setting objectives consistent with top management's goals & planning and implementing subunit strategies for achieving their objectives |
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| Train and supervise the performance of nonmanagerial employees (aka office manager) |
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| Responsible for facilitating team activites |
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Figureheads: Perform ceremonial Duties
Leader: motivate and encourage workers
Liaison: Deal with people outside their units |
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| Rate at which a company's general and specific environments change |
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| Punctuated equilibrium theory |
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Definition
| Long periods of stability, followed by short periods of dynamic, and then new equilibrium |
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| Number and intensity of external factors in the environment that affect organizations |
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| Abundance or shortage of resources in an external environment |
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| Where managers predict which external changes and trends will affect their business |
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| Business Confidence Indices |
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| Show managers level of confidence about future business growth |
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Definition
| general behavior, attitudes, and beliefs of people in a particular society |
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| Degree of concern people have about an ethical issue |
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| profit maximization for the benefit of the shareholders |
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| Companies does less than society expects |
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| Company admits responsibility for problem but then does least required to meet expectations |
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| Company takes responsibility for problem and then does the most to make up for it |
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| Anticipates a problem before it occurs and does more than expectations |
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| Declaration of a company's purpose or reason for existing |
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| Specify how the company will use resources to accomplish goal |
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| Used frequently to handle repeatedly occuring evens |
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| Each decision is compared to a standard or ranked on its own merits |
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| Each decision is compared directly with every other criterion |
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Term
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| Each decision criterion is compared directly with every other criterion |
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| Disagreement that focuses on problem and issue-related differences |
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| Disagreement that focuses on individuals or personal issues |
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| Begins and ends by having group members write down and evaluate ideas |
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| Members of a panel of experts respond to questions and use each other until reaching agreement |
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| Reluctance to change strategies or competitve practices that have been successful in the past |
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| Discrepancy between a company's intended strategy and the strategic managers take when implementing strategy |
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| Minimizes risk by diversifying portfolio investments |
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