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MANA 3318 Ch.7
Test #3 fall 2010
23
Business
Undergraduate 1
11/15/2010

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Cards

Term
Stressor
Definition
The person or event that triggers the stress response
Term
Distress
Definition
The adverse psychological, physical, behavioral, and organizational consequences that may arise as a result of stressful events.
Term
Strain
Definition
Distress
Term
Medical approach to stress is called.
Definition
Homeostatic - a steady state of bodily functioning and equilibrium
Term
Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:
Definition
The former emphasizes managing the stressor, while the latter emphasizes managing the response
Term
The person-environment fit approach to stress is defined as, and emphasizes what?
Definition
• Occurs when one's skills and abilities match a clearly defined, consistent set of role expectations
• Emphasized that confusing and conflicting expectations of a person in a social role create stress for that person
Term
What are sources of stress at work?
Definition
• Work Demands

• Non-Work Demands
Term
• Work Demands
Definition
○ Task Demands
○ Role Demands
○ Interpersonal Demands
○ Physical Demands
Term
• Non-Work Demands
Definition
○ Home Demands
○ Personal Demands
Term
Task demands includes what?
Definition
○ Change
○ Lack of control
○ Career progress
○ New technologies
○ Temporal pressure
Term
Role Conflict defined as:
Definition
Results from inconsistent or incompatible expectations. The role my be inter-role, intra-role, or person-role conflict
Term
Inter-role conflict
Definition
caused by opposing expectations related to two separate roles assumed by the same individual, such as employee and parent.
Term
Intra-role conflict
Definition
caused by opposing expectations related to a single role.
Term
Role ambiguity
Definition
the confusion a person experiences in relation to the expectations of others.
Term
Two major categories of "role stress" at work are:
Definition
• Role Conflict
• Role Ambiguity
Term
What are stress-related interpersonal demands of the workplace?
Definition
Emotional Toxins, such as sexual harassment and poor leadership in the organization
Term
Healthy stress is known as:
Definition
Eustress
Term
Yerkes-Dodson law is what kind of curve between stress & performance.
Definition
Bell curve
Term
The three forms of individuals distress include:
Definition
• Psychological disorders
• Medical illnesses
• Behavioral problems
Term
Direct costs of organizational distress include:
Definition
• Participation problems
• Performance decrements
• Compensation awards
Term
Participation problems is defined as.
Definition
A cost associated with absenteeism, tardiness, strikes and work stoppages, and turnover.
Term
Individuals possessing a Type A personality are defined as:
Definition
A complex of personality and behavioral characteristics, including competitiveness, time urgency, social status insecurity, aggression, hostility, and a quest for achievement.
Term
A self reliant person is what kind of pattern of behavior.
Definition
A healthy, secure, interdependent pattern of behavior related to how people form and maintain supportive attachments with others
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