Term
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Definition
| The person or event that triggers the stress response |
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Term
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Definition
| The adverse psychological, physical, behavioral, and organizational consequences that may arise as a result of stressful events. |
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Definition
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| Medical approach to stress is called. |
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Definition
| Homeostatic - a steady state of bodily functioning and equilibrium |
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Term
| Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes: |
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Definition
| The former emphasizes managing the stressor, while the latter emphasizes managing the response |
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Term
| The person-environment fit approach to stress is defined as, and emphasizes what? |
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Definition
• Occurs when one's skills and abilities match a clearly defined, consistent set of role expectations
• Emphasized that confusing and conflicting expectations of a person in a social role create stress for that person |
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| What are sources of stress at work? |
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Definition
• Work Demands
• Non-Work Demands |
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Term
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Definition
○ Task Demands
○ Role Demands
○ Interpersonal Demands
○ Physical Demands |
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Definition
○ Home Demands
○ Personal Demands |
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Term
| Task demands includes what? |
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Definition
○ Change
○ Lack of control
○ Career progress
○ New technologies
○ Temporal pressure |
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Term
| Role Conflict defined as: |
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Definition
| Results from inconsistent or incompatible expectations. The role my be inter-role, intra-role, or person-role conflict |
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Definition
| caused by opposing expectations related to two separate roles assumed by the same individual, such as employee and parent. |
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Definition
| caused by opposing expectations related to a single role. |
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Term
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Definition
| the confusion a person experiences in relation to the expectations of others. |
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Term
| Two major categories of "role stress" at work are: |
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Definition
• Role Conflict
• Role Ambiguity |
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| What are stress-related interpersonal demands of the workplace? |
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Definition
| Emotional Toxins, such as sexual harassment and poor leadership in the organization |
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Term
| Healthy stress is known as: |
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Definition
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| Yerkes-Dodson law is what kind of curve between stress & performance. |
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Definition
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| The three forms of individuals distress include: |
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Definition
• Psychological disorders
• Medical illnesses
• Behavioral problems |
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| Direct costs of organizational distress include: |
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Definition
• Participation problems
• Performance decrements
• Compensation awards |
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Term
| Participation problems is defined as. |
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Definition
| A cost associated with absenteeism, tardiness, strikes and work stoppages, and turnover. |
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Term
| Individuals possessing a Type A personality are defined as: |
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Definition
| A complex of personality and behavioral characteristics, including competitiveness, time urgency, social status insecurity, aggression, hostility, and a quest for achievement. |
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Term
| A self reliant person is what kind of pattern of behavior. |
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Definition
| A healthy, secure, interdependent pattern of behavior related to how people form and maintain supportive attachments with others |
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