Term
| ffunctional-level strategy |
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Definition
| a plan of action to improve the ability of each of an organization's functions to perform its task-specific actvities in ways that add value to an organization's goods and services |
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Definition
| the coordinated series or sequence of functional activities necessary to transform inputs such as new products concepts, raw materials, components parts, or professional skills into the finished goods or services customers value and want to buy |
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Definition
| the development of a set of functional-level strategies that support a company's business-level strategy and strenghthen its competitive advantage |
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Term
| customer relationship management (CRM) |
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Definition
| a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time |
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Term
| total quality management (TQM) |
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Definition
| a management technique that focuses on improving the quality of an organization's products and services |
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Term
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Definition
| the stock of raw materials, inputs, and component parts that an organization has on hand at a particular time |
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Term
| just-in-time (JIT) inventory system |
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Definition
| a system in which parts or supplies arrive at an organization when they are needed, not before |
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Definition
| a technique used to improve quality by systematically improving the way value-chain activities are performed and then using statistical methods to measure how much improvement has been made |
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Definition
| the strategy of designning the machine-worker interface to increase operating system efficiency |
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Definition
| the set of techniques that attempt to reduce the costs associated with the product assembly process or the way services are delivered to customers |
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Definition
| the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical measures of performance such as cost, quality, service, and speed |
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Term
| quantum product innovation |
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Definition
| the development of new, often radically different, kinds of good and services because of fundametal shifts in technology brought about by pioneering discoveries |
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Term
| incremental product innovation |
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Definition
| the gradual improvement and refinement to existing products that occurs over time as existing techonologies are perfected |
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Term
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Definition
| the management of the value-chain activities involved in bringing new or improved goods and services to the market |
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Term
| stage-gate development funnel |
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Definition
| a planning model that forces managers to make choices among competing projects so that organizational resources are not spread thinly over too many projects |
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Definition
| a plan that specifies all of the relevant information that managers need in order to decide whether to proceed with a full-blown product dvelopment effort |
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Definition
| a written agreement that details product development factors such as responsibilities, resource commitments, budgets, time lines, and development milestones |
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Definition
| the members of a team who bear primaty responsibility for the success of a project and who stay with a project from inception to completion |
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Term
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Definition
| interacting with individuals and groups outside the organization to obtain valuable information from the environment |
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Term
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Definition
| deciding what infromation to allow into the organization and what information to keep out |
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