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| formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about how wel the organization;s strategy and strucure are working |
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| control that allows managers to antiipate problems before they arise |
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| control that gives managers immediate feedback on how efficietly inputs are being ransformed into outputs so that managers can correct problems as they arise |
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| control that gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary |
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| a budget that states how managers inted to use organizational resources to avhieve organizational goals |
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Term
| management by objectives (MBO) |
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Definition
| a goal-setting process in which a manager and each of his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluate the extent to which the subordinae is achieving those goals |
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| control of behavior by means of a comprehensive system of rules and standard operating procedures |
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| the control exerted on individuals and groups in an organization by shared values, norms, standards of behavior, and expectations |
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| the movement of an organization away rom its present state and toward some desired fuutre state to increase its efficiency and effectiveness |
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| change that is gradual, incremental, ad narrowly focused |
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| change that is rapid, dramatic, and broadly focused |
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| a fast, revolutionary approach to change in which top managers identify what needs to be changed and hen move quickly to implement the changes throughout the organization |
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Term
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| a gradual or evolutionary approach to hange in which managers at all levels work together to develop a detailed lan for change |
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Term
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Definition
| the process of comaring one company's performance on speficic dimensions with the performance of other, high performing organizations |
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