Term
| five personality dimensions |
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Definition
| 1. extroversion 2. agreeableness 3. conscientiousness 4. emotional stability 5. openness to experience |
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Term
| which personality dimension has the strongest correlation to job and training performance |
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Definition
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Term
| four traits of emotional intelligence |
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Definition
| 1. self awareness 2. self management 3. social awareness 4. relationship management |
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Term
| three components of attitude |
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Definition
| 1. affective 2. cognitive 3. behavioral |
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Term
| definition of 'affective' |
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Definition
| one component of attitude that is your feeling and emotions about a situation |
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Term
| definition of 'cognitive' |
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Definition
| component of attitude which is your beliefs and knowledge about a situation |
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Term
| definition of 'behavioral' |
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Definition
| a component of attitude that indication how one intends or expects to behave in a situation |
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Term
| list four steps in the perceptual process |
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Definition
| selective attention-> interpretation and evaluation -> storing in memory -> retrieving from memory to make judgements and decisions |
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Term
| what are causal attributions? |
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Definition
| inferring causes for observed behavior |
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Term
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Definition
| the psychological processes that arouse and direct goal-oriented behavior |
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Term
| name the two sorts of rewards |
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Definition
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Term
| what are content perspectives? |
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Definition
| theories that emphasize the needs that motivate people |
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Term
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Definition
| psychological or physiological deficiencies that arouse behavior |
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Term
| what are the five levels of Maslow's Heirarchy of Needs |
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Definition
| 1. physiological 2. safety 3. love 4. esteem 5. self-actualization |
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Term
| What is the ERG theory and who made it? |
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Definition
| humans have three basic needs 1. existence 2. relatedness and 3. growth and Alderfer thought of it |
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Term
| what is the Aquired Needs Theory, when does it apply, and who thought of it? |
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Definition
| three needs are major motives for people's workplace behavior, McClelland, and they are 1.achievement 2. affiliation, and 3. power |
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Term
| what's Herzberg's Two Factor Theory? |
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Definition
| work satisfaction comes from motivating factors while work dissatisfaction comes from hygeine factors |
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Term
| Herzberg's five motivating factors |
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Definition
| 1. achievement 2. the work itself 3. recognition 4. responsibility 5. advancement and growth |
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Term
| Herzberg's four hygeine factors |
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Definition
| working conditions, pay levels, company policies, and supervisors |
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Term
| what is the Equity Theory? |
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Definition
| motivation theory that considers employee perceptions of fairness my inputs & outputs v. their inputs & outputs |
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Term
| what is the Expectancy Theory? |
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Definition
| says that employees are motivated by 1. how much they want it and 2. how likely they think they are going to get it |
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Term
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Definition
| belief that a particular level of effor will lead to a particular level of performance |
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Term
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Definition
| the expectation that successful performance of the task will lead to the desired outcome |
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Term
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Definition
| the value a worker assigns to an outcome |
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Term
| four types of reinforcement |
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Definition
| positive negative extinction punishment |
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Term
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Definition
| the witholding or withdrawal of positive rewards for undesireable behavior |
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Term
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Definition
| two or more freely acting individuals who share collective norms, goals and have a common identity |
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Term
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Definition
| a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable |
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Term
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Definition
| continuous improvement team, cross-functional team, problem solving team, self managed team, top managed team, virtual team, work team |
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Term
| work teams for four purposes |
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Definition
| advice, production, action, project |
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Term
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Definition
| a behavior that concentrates on getting the team's tasks done |
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Term
| maintenance role within a team |
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Definition
| aka. relationship oriented role, consists of behavior that fosters constructive relationships |
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Term
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Definition
| m- coping with complexity l- coping with change |
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Term
| being a manager list six things |
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Definition
| planning, budgeting, organizing, staffing, controlling, problem solving |
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Term
| being a leader list four things |
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Definition
| setting a direction, aligning people, motivating and inspiring |
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Term
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Definition
| 1. legitimate 2. reward 3. coercive 4. expert 5. referent |
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Term
| what do trait approaches to leadership try to figure out? |
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Definition
| identify distinctive characteristics that account for the effectiveness of leaders |
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Term
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Definition
| ongoing attempt to develop an empirically based theory to “describe, understand, and predict the impact of specific cultural variables on leadership and organizational processes and the effectiveness of these processes |
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Term
| what are behavioral leadership approaches? |
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Definition
| attempt to determine the distinctive styles used by effective leaders |
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Term
| what is initiating structure and what leadership model defines it? |
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Definition
| behavior that organizes and defines what group members should be doing ; Ohio State Leadership Model |
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Term
| what is the contingency leadership model? |
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Definition
| determines if a leader's style is task oriented or relationship oriented and if that style is effective for the situation |
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Term
| path-goal leadership model |
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Definition
| leader makes desirable rewards and makes a way to get them + support |
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Term
| situational leadership theory |
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Definition
| leaders lead according to the readiness of their followers |
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Term
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Definition
| indicates how well a particular medium conveys information and promotes learning |
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Term
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Definition
| outputs divided by inputs |
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Term
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Definition
| monitoring performance, comparing it with goals, and taking corrective action as needed |
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Term
| five steps in the control process |
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Definition
| 1. est. standards 2. measure performance 3. compare performance with standards 4. take corrective action if necessary 5. either revise standards or continue to work and recognize success |
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Term
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Definition
| strategic, tactical, and operational |
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Term
| what is strategic control |
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Definition
| monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed |
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Term
| what is tactical control? |
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Definition
| monitoring performance to ensure that tactical plans- those at the divisional or departmental level- are being implemented |
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Term
| what is operational control? |
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Definition
| monitoring performance to ensure that operational plans- day-to-day goals- are being implemented and taking corrective action as needed |
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Term
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Definition
| physical, human resources, informational, financial, structural, cultural |
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Term
| four indicators on a balanced scoreboard |
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Definition
| customer satisfaction, internal processes, innovation and improvement activities, and financial measures |
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Term
| what is incremental budgeting? |
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Definition
| allocates increased or decreased funds to a department by using the last budget period as a reference point |
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Term
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Definition
| indicate how easily a firm's assets can be converted to cash |
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Term
| what do return ratios indicate? |
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Definition
| how effective management is generating a return or profit |
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Term
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Definition
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Term
| two core principles of total quality management |
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Definition
| 1. people orientation 2. improvement orientation |
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Term
| what is people orientation in TQM? |
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Definition
| everyone involved in the organization should focus on delivering value to customers |
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Term
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Definition
| customers rate the quality of the services based on Reliability Assurance Tangibles Empathy Responsiveness |
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