Term
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Definition
A broker helps link clients (individuals, groups, organizations, or communities) with community
resources and services. A broker also helps put "various segments of the community in touch
with one another "to enhance their mutual interests (Barker, 1995, p.43). In micro and mezzo
systems, this requires that the worker be familiar with community services, have general
knowledge about eligibility requirements, and be sensitive to client needs. A broker may help a
client obtain emergency food or housing, legal aid, or other needed resources. (Zastrow and
Kirst-Ashman, 1997). |
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Term
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Definition
In the enabler role, a social worker helps a client become capable of coping with situations or
transitional stress. A social worker conveys hope, reducing resistance and ambivalence,
recognizing and managing feelings, identifying and supporting personal strengths and social
assets, breaking down problems into parts that can be solved more readily, and maintaining a
focus on goals and the means of achieving them (Barker, 1995). |
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Term
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Definition
The mediator role involves resolving arguments or conflicts micro, mezzo, or macro systems. At
the macro level, the mediator helps various subsystems within a community, or a community and
some other system, work out their differences. At the micro and mezzo levels, mediation is helps
in such areas as resolving divorce and child custody cases. A mediator remains neutral and does
not side with either party in the dispute (Zastrow and Kirst-Ashman, 1997). |
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Term
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Definition
Integration is the process of bringing together various parts to form a unified whole.
Coordination involves bringing components together in some kind of organized manner. A
generalist social worker can function as an integrator/coordinator "in may ways, ranging from . .
. advocacy and identification of coordination opportunities, to provision of technical assistance,
to direct involvement in the development and implementations of service linkages" (Yessian and
Broskowski, 1983, p. 184). |
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Term
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Definition
Management in social work involves having some level of administrative responsibility for a
social agency or other unit "to determine organizational goals'. . . acquire resources and allocate
them to carry out programs; coordinate activities toward the achievement of selected goals; and
monitor, assess, and make necessary changes in processes and structure to improve effectiveness
and efficiency" (Barker, 1995, p.8). |
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Term
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Definition
The educator role involves giving information and teaching skills to clients and other systems.
To be an effective educator, the worker must first be knowledgeable. Additionally, the worker
must be a good communicator so that information is conveyed clearly and is understood by the
client or macro system (Zastrow and Kirst-Ashman, 1997). |
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Term
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Definition
Social workers with a broad knowledge base of how various systems function can analyze or
evaluate how well programs and systems work. They can also evaluate the effectiveness of their
own interventions (Zastrow and Kirst-Ashman, 1997). |
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Term
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Definition
A facilitator is "one who serves as a leader for some group experience" (Barker, 1995, p. 129).
The group may be a family therapy group, a task group, a sensitivity group, an educational
group, a self-help group, or a group with some other focus. The facilitator role may also apply to
macro practice. In this context, a facilitator assumes "the responsibility to expedite the change
effort by bringing together people and lines of communication, channeling their activities and
resources, and providing them with access to expertise" (p. 129). |
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Term
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Definition
A negotiator represents an organization, a group, or an individual that is trying to gain something
from another group or system. Somewhat like mediation, negotiation involves finding a middle
ground that all sides can lived with and achieving consensus whenever possible. However, unlike
mediators, who play a neutral role, negotiators clearly ally themselves with one of the sides
involved (Zastrow and Kirst-Ashman, 1997). |
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Term
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Definition
Advocacy involves “the act of directly representing a course of action on behalf on one or more
individuals, groups, or communities, with the goal of securing or retaining social justice”
(Mickelson, 1995, p. 95). The advocate role involves stepping forward and speaking on behalf of
the client system. The advocate role is one of the most important roles a generalist social worker
can assume, despite its potential difficulties (Zastrow and Kirst-Ashman, 1997). |
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Term
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Definition
| Case managers are involved in locating services and assisting their clients to access those services. Case management is especially important for complex situations and for those who are homeless or elderly, have chronic physical or mental health issues, are disabled, victims of domestic or other violent crimes, or are vulnerable children. |
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Term
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Definition
| Social work theorist associated with community organization practice |
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Term
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Definition
| Social work theorist associated with community organization practice |
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Term
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Definition
| Practitioner of social action |
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Term
| Two major processes of Community Organization Processing |
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Definition
| Planning (identifying problem areas, diagnosing causes, and formulating solutions) and organizing (developing the constituencies and implementing strategies) |
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Term
| Three factors that influence the selction of tactics Community Organization Practice |
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Definition
1. Degree of commonality or difference in the GOALS between community group and target group 2. Relative POWER of the community group and the target system
3. The RELATIONSHIP between the group and the system |
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Term
| Collaborative tactics in community organization practive |
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Definition
Problem-solving, joint action, education, mild persuasion.
Used when there is a consensus in goals, parity of power, relatively close relationships |
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Term
| Campaign tactics in ommunity organization practice |
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Definition
Hard persuasion, political maneuvering, bargaining and negotiating, mild coercion.
Used when there are differences in goals, inequality in power, intermediate relationships |
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Term
| Contest tactics in community organization practice |
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Definition
Public conflict and pressure.
Used when there is public conflict, dissension in goals, uncertain power, distant or hostile relationships |
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Term
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Definition
- Aimed at improving the quality of community life through the participation of a broad spectrum of people at the local level
- Associated with democratic procedures, universal participation, and majority rule or consensus
- Examples: settlement houses, peace sorps, block clubs
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Term
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Definition
- Emphasizes careful, rationsl study of a community's political, social, economic, and population characteristics to provide a basis for identifying agree-upon problems and determining a range of solutions.
- Task-oriented. Uses fact gathering, rational action, and needs assessment
- Examples: welfare councils, federal bureacracy, planning boards
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Term
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Definition
- Implicit assumption is that different groups hold interests that are in conflict.
- Resolution of the problem requires group with resources/power to voluntarily relinquish them
- Requires an easily identifiable target and relatively clear cut, easily explainable goals
- Ex: Conflicts between landlords and tenant, employers and employees, women's rights movement
- Tactics include conflict, confrontation, contest, and direct action
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Term
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Definition
- Work with other organizations for the disadvantaged
- Mixture of social action and social planning
- Change strategy: fact gathering and publicity, lobbying, political pressure
- The social reform approach tends to operate within long time frames and is a strategy used by elites in behalf of disadvantaged group.
- EX: professional associations, public interest groups
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Term
| Stages of practice in community organization practice |
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Definition
1. Socialization Group
2. Primary Group
3. Organization Development Group
4. Institutional Relations Organization |
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Term
| First phase of community organization practice |
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Definition
Socialization: organize members who may loack communuty consciousness or awareness of possible solutions
Interactional task: Identify potential members, meet wirth community members, facilitate meetings of potential activists, motivation and recruitment
Task view is secondary during the early phase. Primary focus is on process, relationships, and building trust |
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