Term
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Definition
| tradition, open espress resistance |
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Term
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Definition
| oppose change actively, sabotage |
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Term
| Innovation-Decision Process |
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Definition
individual.
1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation |
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Term
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Definition
· Gather data
· diagnosis the problem
· Decide if change is needed
· Make others aware of need for change |
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Term
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Definition
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Term
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Definition
(new comfort zone)
· Integration of the change by most of the staff (3-6 months to be accepted as a part of the system)
· Support others so change remains |
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Term
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Definition
| “followers”/ “skeptics” adopt change after expressing negative feelings |
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Term
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Definition
| enjoy and prefer status quo but don’t want to be left behind |
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Term
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Definition
| open and receptive to change |
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Term
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Definition
Beliefs
resistance is due to lack of knowledge, ignorance humans are rational and will change with factual information showing the need for change
Strategy
Give updated information/research/ evidence
Uses
When little resistance anticipated, or change is perceived as reasonable |
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Term
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Definition
Beliefs
Humans are social beings who are more likely to be influenced by others than by facts
Strategy
Use group process and group norms to socialize and influence people
Focuses on non-cognitive determinants of behavior (e.g., roles, perceptions, feelings)
Uses
Agent does not have to have legitimate power base, but has power from interpersonal skills |
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Term
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Definition
Beliefs
People are often set in their ways and will change only when rewarded for the change or are forced to change
Strategy
Apply power by legitimate authority, economic sanctions, or political clout
Uses
When resistance is strong, authority measures are used ‘ Change or leave’ |
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