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| Fundamental attribution error |
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Definition
| Assume behaviors are due solely to person’s ability & motivation (i.e., no extenuating circumstances) |
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| Assume that most others will view situation & draw same conclusions that we do |
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Let one exemplary or negative area influence ALL ratings
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| cherished principles are in direct conflict with each other |
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| Decisions not involving any compromise of values, but involve cost-benefit analysis |
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The case for a course of action is clear, but goes against cherished principles.
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| our first opinion was valid and so we keep building on it |
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| we seek answers that support our conclusion |
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| continuing to put in effort with the assumption that things will change and they'll be able to recoup costs |
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| unclear risks that should be investigated in order to understand prevent a disaster |
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| we have limited resources to dedicate to everything, so we tend to focus on what's in front of us and ignore the big picture |
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| conforming to the popular decisions instead of asking hard questions out of fear |
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| when a group's decisions are more extreme than the initial views of its members |
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| People assume that early supporters of an idea must be right, and therefore don't voice their own disagreement |
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| People go along with the decisions of others to avoid being punished or looking bad. |
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Term
• Self-awareness – knowing your strengths, weaknesses, drives, values, and impact on others
• Self-regulation – controlling or redirecting disruptive impulses
• Motivation – relishing achievement
• Empathy – understanding other people’s emotional makeup
• Social skill – building rapport with others to move them in desired directions |
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Definition
Hallmarks of emotional intelligence
Smart Students Memorize Every Single Skill |
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Term
• Information: Listener vs Reader
○ Dialogue > Intuitive thinker > learns from listening and asking questions
○ Reports > Analytical thinker > Needs to see things written down before discussing
• Conflict: Spontaneous vs. Private
○ Public
○ One-on-one
• Leadership: Delegator vs. High involvement
○ Delegator > Focus on outcomes
○ High Involvement > Focus on tasks |
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Definition
| Describe different ways managers process information, handle conflict, and manage |
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