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L&I leadership skills and valu
1.2 Critically assess the behavioural traits of successful leaders
21
Business
Undergraduate 4
11/03/2007

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Cards

Term
Leadership skills and values
Definition
vision
emotional intelligence (EQ)
values and integrity
interpersonal skills
Term
vision
Definition
vision = a desired future state of the organisation

putting in place a picture of a compelling future
 - involving others
 - focusing on achievement
 - keeping it fresh and relevant
Term
emotional intelligence (goleman)
Definition
The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves as well as in others (Goleman)
Term

Emotional intelligence (EQ)

Definition
empathy
motivaton
self awareness
self regulation
social skills
Term
EQ self awareness
Definition
knowing our feelings
realistically assessing our own abilities
Term
EQ empathy
Definition
sensing other people's feelings / viewpoints;
cultivating rapport
Term
EQ social skills
Definition
reading relationships
interacting smoothly
Term
EQ motivation
Definition
using our preferences to guide us toward our goals > initiative, perseverance
Term
EQ self regulation
Definition
handling emotions and desires > facilitate task
Term
EQ underpins ...
Definition
leadership qualities
eg
confidence
perseverence
flexibility
tolerance of stress
Term
social skills underpin ...
Definition
inspiring
persuading
motivating
leading
negotiation
teamworking etc
Term
EQ for change management
Definition
supports transformational approach
(changing underlying beliefs / values)
Term
Values and integrity
Definition
values are things we attach importance to

guiding values > inspire, control behaviour

integrity: consistency, openness, honesty, respect for people, ethical standards
Term
Interpersonal skills
Definition
first order skills
second order skills
promotion
influencing and persuasion
inspiration
support and challenge
Term
interpersonal skills - first order skills
Definition
observing
active listening
purposeful questioning
establishing
rapport
expressing empathy
communicating assertively
giving and receiving feedback
Term
interpersonal skills - second order skills
Definition
negotiation
influencing and persuading
teamworking
managing conflict
managing people through change
coaching / facilitating
leading
Term
interpersonal skills - promotion
Definition
seling visions/goals/values to others
(AIDA: attention, interest, desire, action)

self promotion (image or impression management)
Term
interpersonal skills - influencing and persuasion
Definition
applying pressure (eg authority, power) to change other people's attitudes or behaviours

persuasion: influencing other than by authority / power (eg by logical argument or emotional appeal)
Term
interpersonal skills - inspiration
Definition
inspiration
expressing powerful values / vision > arouse follower aspirations; modelling attractive values / behaviours  > induce follower emulation
Term
interpersonal skills - support and challenge
Definition
support
(coaching encouragement empathy) > confidence, security

challenge (goal articulation, feedback, questions, targets) > learning, stretching, change
Term
leadership skills
Definition
decision making and problem solving
interpersonal and communication skills
emotional intelligence
time management and personal organisation
self-developemnt (use of feedback and learning opportunities)
entrepreneurship (exploiting ideas and mobilising resources)
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