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K204 Quiz 10
Chapter 10
16
Business
Undergraduate 1
04/02/2012

Additional Business Flashcards

 


 

Cards

Term
Groupware
Definition
Software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing
Term
Workflow Management
Definition
Defines all the steps or business rules, from beginning to end, required for a business process
Term
Workflow Management System
Definition
Facilitates the automation and management of business processes and control the movement of work through the business process
Term
Content Management System
Definition
Provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
Term
Balanced Scorecard
Definition
A management system, in a addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action- provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results
Term
Social Network Analysis
Definition
A process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom
Term
Enterprise Resource Planning (ERP)
Definition
Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise-wide information on all business operations
Term
Core ERP
Definition
The traditional components included in most ERP systems and they primarily focus on internal operations
• Focus on Accounting and Finance, Production and Materials management, and Human Resources
Term
Extended ERP
Definition
The extra components that meet the organizational needs not covered by the core components and primarily focus on external operations
Term
Shadowing
Definition
Less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work
Term
Joint Problem-Solving
Definition
Having a novice and an expert work together that will bring an expert’s approach to light. This is different from shadowing because shadowing in more passive, whereas the novice actually works side-by-side with the expert in problem solving
Term
Core Competency
Definition
An organizations key strength, a business function that it does better than any of its competitors
Term
Tacit Knowledge
Definition
The knowledge contained in people’s heads- the challenge is to figure out how to recognize, generate, share, and manage knowledge that resides in people’s heads
Term
Explicit Knowledge
Definition
Consists of anything that can be documented, archived, and codified, often with the help of IT (assets such as patents, trademarks, business plans, marketing research, and customer lists)
Term
Knowledge Management
Definition
Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effect decisions and actions- basically the process through which organizations generate value from their intellectual and knowledge-based assets
Term
Knowledge Management Systems
Definition
Supports the capturing, organization, and dissemination of knowledge throughout an organization
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