Term
|
Definition
| Checks the impact of a change in an assumption on the proposed solution |
|
|
Term
|
Definition
| Estimating seat demand for flights, whether in landing conditions, and estimates for growth or reduction in air travel are all included in forecasting |
|
|
Term
|
Definition
| The management of systems or processes that convert or transform resources ( including human resources) into goods and services- Responsible for managing the core processes used to manufacture goods and produce services |
|
|
Term
| 3 OM strategic business systems |
|
Definition
1. Materials Requirement planning systems
2. Global inventory planning systems
3. Inventory Management and Control Systems |
|
|
Term
|
Definition
| Often referred to as the technical core, especially in manufacturing organizations, and is the actual conversion of inputs to outputs |
|
|
Term
|
Definition
| The term used to describe the difference between the cost of inputs in the value of price of outputs |
|
|
Term
|
Definition
| Model information to support managers and business professionals during the decision-making process |
|
|
Term
| Executive Information System |
|
Definition
| A specialized DSS that supports senior-level executives within the organization |
|
|
Term
|
Definition
| The use of the day-to-day procedures for performing work, including scheduling, inventory, and process management |
|
|
Term
| Materials Requirement Planning |
|
Definition
| The primary system used for strategic planning, it uses sales forecast to make sure that needed parts and materials are available at the right time and place in a specific company |
|
|
Term
|
Definition
| Consists of all parties involved, directly or indirectly, in the procurement of a product or raw material |
|
|
Term
|
Definition
| Involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability |
|
|
Term
| Supply chain management components |
|
Definition
Logistics
Partners
Strategy
Operation |
|
|
Term
|
Definition
| The product delivery processes and elements including orders, where houses, carriers, defective product returns, and invoicing |
|
|
Term
|
Definition
| The partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics |
|
|
Term
|
Definition
| The schedule for production activities including testing, packaging, in preparation for delivery. Measurements for this component include productivity and quality |
|
|
Term
|
Definition
The strategy for managing all resources required to meet customer demand for all products and services
Competitive priorities |
|
|
Term
| Customer Relation Management |
|
Definition
| Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention in an organization's profitability |
|
|
Term
| 3 phases of CRM evolution |
|
Definition
Reporting
Analyzing
Predicting |
|
|
Term
| The 3 primary operational CRM technologies a customer service department can and implement to increase customer satisfaction |
|
Definition
Contact Center
Web-Based Self-Service
Call Scripting System |
|
|
Term
|
Definition
| Where customer service representatives answer customers inquiries and respond to problems through a number of different customer touch points |
|
|
Term
|
Definition
| Allows customers to use the web to find answers to their questions were solutions to their problems |
|
|
Term
|
Definition
| Access organizational databases that track similar issues or questions and automatically generate the details of the CSR who can then relay them to the customer |
|
|
Term
|
Definition
| Supports back-office operations and strategic analysis and includes all systems that do not deal directly with customers |
|
|
Term
|
Definition
| Enterprise Resource Planning–Integrates all departments and functions throughout an organization into a single IT system ( or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations |
|
|
Term
|
Definition
| The traditional components included in most ERP systems and they primarily focus on internal operations |
|
|
Term
| 3 main Core ERP components |
|
Definition
accounting and finance
production and materials management
human resources |
|
|
