Term
| Knowledge Management Systems |
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Definition
| Involve capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions |
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Term
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Definition
1.Sharing of valuable org. information throughout heiarchy
2.Can avoid re-inventing the wheel, reducing redundant work
3. May reduce training time for new employees
4. retention of intellectual property |
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Term
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Definition
| anything that can be documented, archived and codifed |
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Term
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Definition
| knowledge contained in peoples heads |
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Term
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Definition
| involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability |
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Term
| 4 components of Supply Chain Management |
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Definition
Supply Chain strategy
Supply chain partners
supply chain operation
supply chain logistics |
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Term
Benefits to supply chain management
PORTERS 5 Forces |
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Definition
| Decreases buyer power,increases supplier power, increases switching costs to reduce substitute product or services, creates entry barriers and reduces the threat of new entrants, increases efficiencies while seeking a competitive advantage through cost leadership |
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Term
| Customer Relationship management |
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Definition
| involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and organizations profitability. CRM IS A STRATEGY AND TECHNOLOGY! |
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Term
| DETERMINING VALUABLE CUSTOMERS |
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Definition
| RFM-RECENCY, FREQUENCY, MONETARY VALUE |
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Term
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Definition
| Provides better customer service, improves call center efficiency, cross-selling products is more effective, helps sales staff close deals faster, simplifies marketing and sales processes, discovers new customers, increases customer revenues |
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Term
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Definition
| Day to day front office operations dealing with the customer |
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Term
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Definition
| Back office operations and strategic analysis not dealing directly with the customer |
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Term
| Three primary CRM systems a sales force can implement |
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Definition
| sales management crm, opportunity management CRM, Contact management CRM |
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Term
| Supplier relationship management |
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Definition
| keeps suppliers satisfied by evaluating and categorizing suppliers satisfied by evaluation |
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Term
| partner relationship management |
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Definition
| focuses on keeping vendors happy by managing alliance partner and reseller relationships |
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Term
| employee relationhip management |
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Definition
| provides employees with a subset of CRM applications available through a web browser |
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Term
| Customer Relationship Management is |
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Definition
| This is not just a technology, but a strategy, process and business goal that an organization must embrace at an enterprise wide level |
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Term
| CRM does these four things |
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Definition
indentifies types of customers
designs individual customer marketing campaigns
treats customers as an individual
understands customers buying behaviors |
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Term
| enterprise resource planning |
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Definition
| Integrates all departments and function throughout an organization into a signle IT system or integrates system so employees can make decisions by viewing enterprise wide information on all business operations |
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Term
| Core components focusing on ERP |
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Definition
Accounting and Finance
Production and materials management
Human resources |
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Term
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Definition
| refers to applications and technologies that are used to gather,provide access to, and analyze data and information to support decision making efforts |
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Term
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Definition
| the process of analyzing data to extract information and offered by raw data aone |
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Term
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Definition
| the overall process for developing information systems from planning and analysis through implementation and maintenance |
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Term
| Software development can result in these 4 outcomes positive or negatively impacting... |
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Definition
increase or decrease in revenue
repair or damage to brand rep.
prevent or incur liabilities
increase or decrease productivity |
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Term
| The system development lyfe cycle |
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Definition
| planning-analysis-design-development-testing-implementation-maintenance |
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Term
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Definition
| Part of the analysis stage, very important |
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Term
| Waterfall approach to software development |
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Definition
| this is an activity based process in which each phase of the SDLC is performed sequentially from planning through implementation and maintenance |
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Term
| agile approach to software development |
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Definition
| aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process |
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Term
| Projeect management's role in system developement |
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Definition
| PM offers a strategic framework for cooridinating the numerous activites associated with organization project |
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Term
| Triple contraint to Project management |
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Definition
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Term
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Definition
| a set of techniques that aid in evolution, composition, and policy management of the design and implementation of a system |
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Term
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Definition
Focuses on Today's priorities
Pushes technology as a solution to alignment
waits for business to lead IT |
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Term
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Definition
focuses on business outcomes, not todays priorites
brings opportunities to the business
places technology in a business outcome context |
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Term
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Definition
| Strengths, Weaknesses, Opportunites, Threats |
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Term
| Goals of Project Management |
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Definition
Focus on organizational goals
categorize projects
perform a financial analysis |
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Term
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Definition
| the long term direction and scope of an organization to acheive competitive advantage |
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Term
| Steps to decision making process |
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Definition
define the problem and develope goals
gather necessary data and convert to info
develop alternatives
using the informationm rate the alternatives
make your decisions |
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Term
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Definition
| building a spreadsheet that describes the current, or future state of your operations |
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Term
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Definition
| describe the current state |
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Term
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Definition
| can forcaste or optimize focusing on future possibilites, using a decision variable |
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Term
| business process reengineering |
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Definition
| The analysis and design of workflows and processes within an organization. |
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Term
| Business process management |
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Definition
| integrates all of an organizations business processes more efficiently |
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