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Definition
| The achievement of strategic goals or objectives requires the use of strategic assets |
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Definition
| To transform service management into strategic asset. |
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| To see the relationships between various services, systems or processes they manage and the business models, strategies or objectives they support. |
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Definition
| Design services to satisfy business objectives. |
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Definition
Design services that can be easily and efficiently developed and enhanced within appropriate timescales and cost.
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Definition
| Design efficient and effective processes for the design, transition, operation and improvement of high-quality IT services. |
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Definition
Identify and manage risks |
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Definition
| Design secure and resilient IT infrastructures. |
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Design measurement methods and metrics for assessing the effectiveness and efficiency of the design processes and their deliverables.
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Definition
| Produce and maintain IT plans, Processes, policies, architectures, frameworks and documents for the design of quality IT solutions, to meet current and future agreed business needs. |
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Definition
| Set customer expectations on how the performance and use of the new or changed service can be used to enable bsuiness change |
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Definition
| Enable the business change project or customer to integrate a release into their business processes and services |
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Definition
| Reduce variations in the predicted and actual performance of the transitioned services |
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Definition
| Reduce the known errors and minimize the risks from transioning the new or changed service into production |
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Definition
Ensure that the service can be used in accordance with the requirements and constraints specified witin the service requirements
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Term
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Definition
The purpose is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.
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Term
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Definition
| Also responsible for the ongoing management of technology that is used to deliver and support services. |
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Term
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Definition
Well-designed and well-implemented processes will be of little value if the day-to-day operation of those processes is not properly conducted, controlled and managed. Nor will service improvements be possible if day-to-day activites to monitor performance, assess metrics and gather data are not systematically conducted during ____
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Term
| Continual Service Improvement |
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Definition
Review, analyze and make recommendations on improvement opportunities in each lifecycle phase and analyze Service Level Achievement results
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Term
| Continual Service Improvement |
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Definition
Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
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Term
Continual Service Improvement
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Definition
| Improve cost effectiveness of delivering IT serviecs without sacrificing customer |
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Term
Continual Service Improvement
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Definition
| Ensure applicable quality management methods are used to support continual improvement activites |
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