Term
SERVICE MANAGEMENT
What is a SERVICE? |
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Definition
Delivers Value
Facilitates Outcome
Service Provider takes ownership, risks, costs of the service. |
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Term
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Definition
SERVICE
CLASSIFICATION OF SERVICES
SERVICE PACKAGES
SERVICE LEVEL PACKAGES
PROCESSES ROLES
LIFECYCLE STAGES
LIFECYCLE, PROCESS, CONCEPT RELATIONSHIP |
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Term
| Classification of Services = |
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Definition
Core Services
Supporting Services |
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Term
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Definition
| Deliver basis desired outcome of customer |
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Term
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Definition
Enabling Services
Enhancing Services |
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Term
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Definition
| Those necessary for CORE services to be delivered. |
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Term
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Definition
| Services dded to CORE service to make it more enticing to customer. |
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