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Definition
| A set of interrelated or interacting activities that transform inputs into outputs. Processes define the sequence of actions and their dependencies. |
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Definition
| A configuration of an organization |
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Definition
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| A set of related projects and activities, and an organization structure created to direct and oversee them. |
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Definition
| A temporary structure that is created for the purpose of delivering one or more outputs (or products) according to an agreed business case. |
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Term
| project management practice |
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Definition
| The practice of ensuring that all an organization |
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Definition
| An improvement that is expected to provide a return on investment in a short period of time with relatively small cost and effort. |
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| A document stating results achieved and providing evidence of activities performed. |
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Definition
| The activity of returning a configuration item to normal operation after a failure. |
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| relationship management practice |
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Definition
| The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels. |
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Definition
| A version of a service or other configuration item, or a collection of configuration items, that is made available for use. |
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Term
| release management practice |
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Definition
| The practice of making new and changed services and features available for use. |
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Term
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Definition
| The ability of a product, service, or other configuration item to perform its intended function for a specified period of time or number of cycles. |
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Definition
| A view of the service catalogue, providing details on service requests for existing and new services, which is made available for the user. |
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Definition
| The action of solving an incident or problem. |
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Term
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Definition
| Personnel, material, finance or other entity that is required for the execution of an activity or the achievement of an objective. Resources used by an organization may be owned by the organization or used according to an agreement with the resource owner. |
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Term
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Definition
| The act of permanently withdrawing a product, service, or other configuration item from use. |
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Term
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Definition
| A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Can also be defined as uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes. |
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Definition
| An activity to identify, analyze, and evaluate risks. |
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Term
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Definition
| The practice of ensuring that an organization understands and effectively handles risks. |
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