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Definition
| The hardware and software solutions that detect or cause changes in physical processes through direct monitoring and/or control of physical devices such as valves, pumps, etc. |
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Definition
| A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives. |
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Term
| organizational change management practice |
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Definition
| The practice of ensuring that changes in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes. |
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Term
| organizational resilience |
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Definition
| The ability of an organization to anticipate, prepare for, respond to, and adapt to unplanned external influences. |
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Definition
| The speed, effectiveness, and efficiency with which an organization operates. Organizational velocity influences time to market, quality, safety, costs, and risks. |
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Definition
| One of the four dimensions of service management. It ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model. |
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Definition
| A result for a stakeholder enabled by one or more outputs. |
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Definition
| A tangible or intangible deliverable of an activity. |
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Definition
| The process of having external suppliers provide products and services that were previously provided internally. |
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Definition
| One of the four dimensions of service management. It encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services. |
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Definition
| A relationship between two organizations that involves working closely together to achieve common goals and objectives. |
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Definition
| A measure of what is achieved or delivered by a system, person, team, practice, or service. |
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Definition
| A test implementation of a service with a limited scope in a live environment. |
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Definition
| The value chain activity that ensures a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization. |
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Term
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Definition
| Formally documented management expectations and intentions, used to direct decisions and activities. |
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Term
| portfolio management practice |
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Definition
| The practice of ensuring that an organization has the right mix of programs, projects, products, and services to execute its strategy within its funding and resource constraints. |
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Term
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Definition
| A set of organizational resources designed for performing work or accomplishing an objective. |
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Term
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Definition
| A cause of potential, current, or future incidents. |
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Term
| problem management practice |
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Definition
| The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. |
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Term
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Definition
| A documented way to carry out an activity or a process. |
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