Term
| four dimensions of service management |
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Definition
| The four perspectives that are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. |
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Term
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Definition
| Tangible resources that are transferred or available for transfer from a service provider to a service consumer, together with ownership and associated rights and responsibilities. |
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Definition
| The means by which an organization is directed and controlled. |
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Definition
| A unique name that is used to identify and grant system access rights to a user, person, or role. |
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Definition
| The value chain activity that ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management. |
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Term
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Definition
| An unplanned interruption to a service or reduction in the quality of a service. |
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Definition
| The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. |
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Term
| information and technology |
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Definition
| One of the four dimensions of service management. It includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system. |
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Term
| information security management practice |
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Definition
| The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information. |
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Term
| information security policy |
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Definition
| The policy that governs an organization |
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Term
| infrastructure and platform management practice |
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Definition
| The practice of overseeing the infrastructure and platforms used by an organization. This enables the monitoring of technology solutions available, including solutions from third parties. |
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Definition
| A security objective that ensures information is only modified by authorized personnel and activities. |
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Definition
| A customer who works for the same organization as the service provider. |
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Term
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Definition
| The interconnection of devices via the internet that were not traditionally thought of as IT assets, but now include embedded computing capability and network connectivity. |
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Term
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Definition
| Any financially valuable component that can contribute to the delivery of an IT product or service. |
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Term
| IT asset management practice |
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Definition
| The practice of planning and managing the full lifecycle of all IT assets. |
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Definition
| All of the hardware, software, networks, and facilities that are required to develop, test, deliver, monitor, manage, and support IT services. |
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Definition
| A service based on the use of information technology. |
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Definition
| Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. |
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Term
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Definition
| An operating model for service providers that covers all the key activities required to effectively manage products and services. |
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