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ITIL Definitions Set 3
ITIL 4 Thought Rock Words
20
Computer Science
Undergraduate 1
07/02/2021

Additional Computer Science Flashcards

 


 

Cards

Term
design and transition
Definition
The value chain activity that ensures products and services continually meet stakeholder expectations for quality, costs, and time to market.
Term
design thinking
Definition
A practical and human-centered approach used by product and service designers to solve complex problems and find practical and creative solutions that meet the needs of an organization and its customers.
Term
development environment
Definition
An environment used to create or modify IT services or applications.
Term
Dev Ops
Definition
An organizational culture that aims to improve the flow of value to customers. Dev Ops focuses on culture, automation, Lean, measurement, and sharing (CALMS).
Term
digital transformation
Definition
The evolution of traditional business models to meet the needs of highly empowered customers, with technology playing an enabling role.
Term
disaster
Definition
A sudden unplanned event that causes great damage or serious loss to an organization. A disaster results in an organization failing to provide critical business functions for some predetermined minimum period of time.
Term
disaster recovery plans
Definition
A set of clearly defined plans related to how an organization will recover from a disaster as well as return to a pre-disaster condition, considering the four dimensions of service management.
Term
driver
Definition
Something that influences strategy, objectives, or requirements.
Term
effectiveness
Definition
A measure of whether the objectives of a practice, service or activity have been achieved.
Term
efficiency
Definition
A measure of whether the right amount of resources have been used by a practice, service, or activity.
Term
emergency change
Definition
A change that must be introduced as soon as possible.
Term
engage
Definition
The value chain activity that provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.
Term
environment
Definition
A subset of the IT infrastructure that is used for a particular purpose, for example a live environment or test environment. Can also mean the external conditions that influence or affect something.
Term
error
Definition
A flaw or vulnerability that may cause incidents.
Term
error control
Definition
Problem management activities used to manage known errors.
Term
escalation
Definition
The act of sharing awareness or transferring ownership of an issue or work item.
Term
event
Definition
Any change of state that has significance for the management of a service or other configuration item.
Term
external customer
Definition
A customer who works for an organization other than the service provider.
Term
failure
Definition
A loss of ability to operate to specification, or to deliver the required output or outcome.
Term
feedback loop
Definition
A technique whereby the outputs of one part of a system are used as inputs to the same part of the system.
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