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| B2C e-commerce is a useful tool for connecting business partners in a virtual supply chain to cut resupply times and reduce costs. |
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| Producers or providers of consumer products using B2C e-commerce must use middlemen, or intermediaries, between them and the consumer. |
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| G2B applications are designed to improve communications among the various levels of government. |
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| E-commerce relies on the use of wireless devices, such as personal digital assistants, cell phones, and smartphones, to place orders and conduct business. |
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| Each e-commerce Web site must have Web server software to perform fundamental services, including security and identification, retrieval and sending of Web pages, Web site tracking, Web site development, and Web-page development. |
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| A server that handles dynamic content must be able to access information from a variety of databases. |
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| The use of open database connectivity enables the Web server to assemble information from different database management systems, such as SQL Server, Oracle, and Informix. |
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| Product configuration software tools were orginally developed in the 1960s to assist B2C salespeople to match their company's products to customer needs. |
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| E-commerce software must support five core tasks: catalog management, product configuration, shopping cart facilities, e-commerce transaction processing, and Web traffic data analysis. |
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| For m-commerce to work effectively, the interface between the wireless device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC. |
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| A user with a WAP-compliant device uses the built-in microbrowser to make a WML request. |
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| A CA is responsible for guaranteeing that the people or organizations that are granted unique digital certificates are, in fact, who they claim to be. |
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| The DSL communications protocol includes a handshake stage, which authenticates the server (and the client, if needed), determines the encryption and hashing algorithms to be used, and exchanges encryption keys. |
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| Credit cards are better protected from misuse than conventional smart, charge, and debit cars because the credit-card information is encryted. |
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| A smart card makes credit theft practically impossible because a key to unlock the encryted information is required, and there is no external number that a thief can forge. |
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| Enterprise systems employ a database of key operational and planning data that can be shared by all. |
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| Web services can combine software and services from different companies to provide and integrated way to communicate. |
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| A characteristic of an online transaction processing system is that there is some delay between an event and the eventual processing of the related transaction to update the organization's records. |
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| In data collection, data should be captured at its source and recorded accurately in a timely fashion, with minimal manual effort, and in an electronic or digital form that can be directly entered into the computer. |
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| Often, results from one TPS flow downstream to become input to other systems. |
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| ____ e-commerce is a subset of e-commerce where all the participants are organizations. |
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| ____ e-commerce is a subset of e-commerce that involves consumers selling directly to other consumers. |
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| ____ applications support the purchase of materials and services from private industry by government procurement offices, enable firms to bid on government contracts, and help businesses receive current government regulations related to their operations. |
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| A(n) ___ is a single Web site that offers many products and services at one Internet location. |
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| ___ is the identification of specific markets to target them with advertising messages. |
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| ___ occurs when a firm obtains detailed information about a customer's behavior, preferences, needs, and buying patterns and uses that information to set prices, negotiate terms, tailor promotions, add product features, and otherwise customize its entire relationship with that customer. |
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Definition
| Technology-enabled relationship management |
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Term
| ____ eliminates all paper, right down to the bill itself. |
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Definition
| Electronic bill presentment |
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Term
| ___ software uses HTML editors and extensions to produce Web pages -- either static or dynamic. |
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| ___ are software modules supporting specific business processes that users can interact with over a network (such as the Internet) as necessary. |
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| A(n) ___ is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or Web site. |
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| The ___ is a standard set of specifications for Internet applications that run on handheld, wireless devices. |
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| The ___ communications protocol is used to secure sensitive data during e-commerce. |
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| The ___ is a credit card-sized device with an embedded microchip to provide electronic memory and processing capability. |
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| A(n) ___ is central to an organization and ensures information can be shared across all business functions and all levels of management to support the running and managing of a business. |
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| ___ capture and process the detailed data necessary to update records about the fundamental business operations of the organization. |
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Definition
| Transaction processing systems |
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| With ___ systems, business transactions are accumulated over a period of time and prepared for processing as a single unit. |
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| With ___, each transaction is processed immediately, without the delay of accumulating transactions into a batch. |
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Definition
| online transaction processing |
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| An important step in processing transaction data is to perform ___ for validity and completeness in order to detect problems. |
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| ___ involves reentering data that was not typed or scanned properly. |
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| ___ is the process of performing calculations and other data transformations related to business transactions. |
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| ___ involves updating one or more databases with new transactions. |
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| ___ involves generating output records, documents, and reports. |
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| When developing a production plan, the ERP system starts with ___ to develop an estimate of future customer demand. |
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| When developing a production plan, the ___ takes demand and current inventory levels into account and determines the specific product items that need to be produced and when to meet the forecast future demand. |
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Definition
| sales and operations plan |
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| When developing a production plan, ___ refines the production plan by determining the amount of weekly or daily production needed to meet the demand for individual products. |
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| When developing a production plan, ___ uses the production plan defined by the demand management process to develop a detailed production schedule specifying production scheduling details. |
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| When developing a production plan, ___ determines the amount and timing for placing raw material orders with suppliers. |
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Definition
| materials requirement planning |
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| When developing a production plan, ___ uses the detailed schedule to plan the details of running and staffing the production operation. |
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| A ___ system helps a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to keep and retain loyal customers. |
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Definition
| customer relationship management |
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| The goal of ___ is to understand and anticipate the needs of current and potential customers to increase customer retention and loyalty while optimizing the way that products and services are sold. |
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| customer relationship management |
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