Shared Flashcard Set

Details

ISDS 2001 FInal
LSU Joni Cantanzaro
52
Computer Science
Undergraduate 2
05/06/2013

Additional Computer Science Flashcards

 


 

Cards

Term

Most important service of Harrah’s Total Rewards program:

Definition

It provided a vast collection of high volume, real-time transaction data about its customers and their behaviors.

Term

Harrah’s business needs or problems:

Definition

Competition

Low profits due to the downturn in the economy

Loyalty program

Term

Harrah’s Solution?

Definition

Total Gold or Total Rewards, a customer loyalty program

Term

False: 

Definition

BPM is an enterprise-wide strategy that helps to optimize local business performance.

Term
BPM encompasses a core set of processes
Definition

, including financial and operational planning, consolidation and reporting, modeling, analysis, and monitoring of KPIs, linked to organizational strategy.

Term

BPM helps organizations translate a unified set of objectives into 

Definition
plans, monitor execution, and deliver critical insight to improve financial and operational performance.
Term

__ is an enterprise-wide strategy that seeks to prevent organizations from optimizing local business at the expense of overall corporate performance.

Definition
BPM
Term

An __ translates an organization’s strategic objectives and goals into a set of well-defined tactics and initiatives, resources requirements, and expected results for some future time period.

 

Definition
operational plan
Term

An operational plan is like a project plan that is designed to ensure that an organization’s __ is realized.

Definition
strategy
Term

An effective performance measurement system should:

Definition

a.     Determine priorities and allocate resources based on those priorities.

b.     Align top-level strategic objectives and bottom-level initiatives.

c.      Identify opportunities in a timely fashion.

 

Term

Good performance measures should:

Definition

·      Balance the needs of all stakeholders (shareholders, employees, partners, suppliers, etc.)

·      Start at the top and trickle down to the bottom.

·      Have targets that are based on research and reality rather than be arbitrary.

Term

In the BPM cycle:

Definition

a.    a Plan stage had budgets, forecasts, models, initiatives, and targets.

b.     Strategize stage has values, goals, objectives, and incentives.

c.      Monitor/Analyze stage has performance dashboards, reports, and analytical tools.

d.     Act/Adjust stage must leaders interpret, collaborate, assess, and track?

Term

__ is the best-known and most widely used performance system.

 

Definition
Balanced scorecard
Term

Balances scorecard has three non-financial objectives:

Definition

Customers, internal business process, and learning and growth.

Term

__are visual displays used to chart progress against strategic and tactical goals and targets.

Definition
Performance scorecards
Term

Sigma is a Greek alphabet letter used by statisticians to measure the __ in a process.

Definition
variability
Term

What is true about Six Sigma?

Definition

a.     Six Sigma is ordinarily utilized in manufacturing, service delivery, management, and other business activities that rely on eliminating defects, waste, and quality control problems.]

b.     Six Sigma is a performance management methodology aimed at reducing the number of defects in a business process to as close to zero defects per million opportunities (DPMO) as possible.

c.      DMAIC is utilized in Six-Sigma based data mining processes.

Term

DMAIC is a__ business improvement model and NOT a __.

Definition

 closed-loop 


financial investment model.

Term

A basic task in the strategic planning process is to __which is a standard __,__,__,and__ assessment of the company.

 

Definition

 conduct an environmental scan 

 

strengths, weaknesses, opportunities, and threats (SWOT)

Term

Best practice organizations tend to utilize __, which begins the operational planning process by defining the alternative tactics and initiatives that can be used to reach a particular target.

Definition
tactic-centric operational planning
Term

An organization’s strategic objectives and key metrics should serve as __ for the allocation of an organization’s __ and __.

Definition

top-down drivers

 

tangible and intangible assets

Term

__ case study describes the __ scorecard system that offers insights into the steps this company took to implement its __.

Definition

Expedia.com

 

Web-based KPI

 

performance measurement system

Term

___case study was about a company which began using an ___from the vendor Oco, which takes all of the company’s data, builds and maintains a DW offsite, and ___that enable users to have information at their fingertips.

 

Definition

Casual Male Retail Group 

 

on-demand BI tool

 

creates a responsive, real-time reporting dashboards

Term

___ case study was about using RFID technology to track sales and __.

Definition

Coca-Cola

 

customer taste preferences

Term

Parts of the cybernetic system are 

Definition
inputs, standard, and feedback channel.
Term

An __ control system encourages__

Definition

effective diagnostic

 

 management by exception.

Term

Starbucks Coffee should have used discovery-driven planning which __ to uncover problematic assumptions that otherwise remain unnoticed and unchallenged.

Definition
offers a systematic way
Term

___ results indicate World-class companies closely align ___, enabling functional areas to contribute more effectively overall business goals.

Definition

Hackett’s benchmarking 

 

strategic and tactical plans

Term

False: 

Definition

“Developing an effective BI application is no longer complex.”

Term

Reasons why BI projects fail?

Definition

a.     Failure to recognize BI projects as enterprise-wide business initiatives and that they differ from typical stand-alone solutions.

b.     Lack of business sponsors with the ability to insure funding.

c.      Lack of qualified and available staff.

Term

Major objectives for BI software integration include:

Definition

a.     Increasing the capabilities of the BI applications.

b.     Enabling real-time decision support.

c.      Enabling more powerful applications.

Term

A multi-tiered application architecture consists of:

Definition

Web browser, Web server, application server, and database server.

 

Term

One of the significant differences between Web 2.0 and the traditional Web is the

Definition
greater collaboration among internet users and other users, content providers, and enterprises of Web 2.0.
Term

MySpace, Facebook, Wikipedia, and YouTube are examples of 

Definition
online social networks.
Term

A primary reason why Facebook has expanded so rapidly is the __ which refers to the principle that ___.

Definition

network effect

 

more users means more value.

Term

The intention of __ is to achieve a feeling of telepresence and participation from a distance.

Definition
virtual worlds
Term

Which is NOT an advantage of using Second Life for decision support?


Definition
Pranksters and spam are filtered out.
Term

Several factors keep virtual worlds from gaining widespread acceptance, such as:

Definition

Requires downloading of a plug-in.

Term

Today, collaboration on decisions involves non-routine activities such as __ discovering, innovating, creating and leading teams, learning, and relating.

Definition
brainstorming
Term

The difference between active and passive RFID tags is 

Definition
active tags have a battery as their own power source and do not need a reader to energize them like passive tags do.
Term

RFID tag data for products contain:

Definition

Manufacturer, product, and serial number.

Term

__ has used __ to determine whether stores have stocked their shelves with particular items for a particular promotion.

Definition

Gillette 

 

 

RFID

Term

The success of today’s highly volatile perishable supply chains depends on the 

Definition
level of timeliness of product visibility.
Term

Many devices in use by consumers and business people are constantly sending their 

Definition
location information.
Term

A massive data source is emerging, along with the data mining technologies to make send of the location-based data, which is referred to as 

Definition
reality mining.
Term

By analyzing and learning from these large-scale patterns of movement, Sense Networks (Citysense app) is now adapting this general technology to help consumers 

Definition
find people with similar interests.
Term

Strategic objective

Definition

is a broad statement or course of action

that prescribes targeted directions for an organization

Term

Strategic goal 

Definition

is a quantification of an objective for a

designated period of time.

Term

What are the operational and financial plans?  

Definition

a. What tactics and initiatives will be used to meet the

                           performance targets defined in the strategic plan?

 

               b.         What are the expected financial results of executing those

                           tactics and initiatives?

Term

Tactic-centric

Definition

tactics/actions steps are developed that

meet the objectives listed in the strategic plan (operationally focused).  Best practice organizationstend to

utilize tactic-centric operational planning, and include

  alternative tactics and initiatives that can be used to reach a particular target.

Term
Budget-centric
Definition

(financially focused) Arrive at tactics that meet financial targets.

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