Term
| 1. BPM (Business Performance Management) encompasses a core set of processes, including: |
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Definition
• financial and operational planning
• consolidation and reporting
• modeling
• analysis
• monitoring of KPIs, linked to organizational strategy |
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Term
| BPM refers to the business processes, methodologies, metrics, and technologies used by enterprises to measure, monitor, and manage ___ |
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Definition
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Term
| Four steps to the closed-looped process |
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Definition
1. Strategize
2. Plan
3. Monitor/Analyze
4. Act and Adjust |
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Term
| Planning requires __ and __ __, and __ |
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Definition
| Operational and Financial planning, and budgeting |
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Term
| ___ - The difference between the current performance of an Organization and the desired performance as described in the mission statements, objectives, and goals |
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Definition
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Term
| The ___ ___ translates an organization’s strategic objectives and goals into a set of well-defined tactics (actions steps) to bring about expected results for some future time period. |
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Definition
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Term
| Operational planning can be either __-centric or __-tentric |
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Definition
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Term
| The best practice organizations use __-centric operational planning |
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Definition
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Term
| A __ system has Inputs, a process for transforming inputs into outputs, a standard or benchmark for comparing to the outputs, and a feedback channel to allow information on variances b/t outputs and standards to be communicated and acted on. |
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Term
| ____-planning offers a systematic way to uncover problematic assumptions that otherwise remain unnoticed and unchallenged. |
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Definition
| Discovery-driven planning |
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Term
An effective ___ __ __ should:
1. Align top-level strategic objectives and bottom-level initiatives
2. Identify opportunites in a timely fashion
3. Determine priorities and allocate resources based on those priorities |
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Definition
| Performance Management System |
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Term
| ______ - a system that assists maagers in tracking the implementation of business strategies by comparing actual results against strategic goals and objectives. |
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Definition
| Performance Management System |
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Term
| ___ - represents a strategic objective and metric that measures performance against a goal; it is industry jargon for type of measurement performance |
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Definition
| Key Performance Indicator (KPI) |
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Term
Distinguishing features of ___:
1. Strategy
2. Targets
3. Ranges
4. Encodings
5. Time Frames
6. Benchmarks |
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Definition
| Key Performance Indicators |
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Term
Good performance measures should
1. be focused on ___
2. be a mixed of the __, __, and the __
3. Balance the needs of all ___
4. Start at the top then _____
5. Have targets that are based on ___ and ___ rather than being arbitrary |
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Definition
Key Factors
Past, Present and Future
Stakeholders
Trickle Down
Research and Reality |
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Term
| ___ - a performance management methodology aimed at reducing the number of defects in a business process to as closed to zero defects per million opportunities as possible. |
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Definition
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Term
| ___ - a closed loop business improvement model. |
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Definition
| Define, Measure, Analyze, Improve, Control |
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Term
| List 5 reasons why Business Intelligence projects fail |
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Definition
•Failure to recognize BI projects as enterprise-wide business intelligence and that they differ from typical stand-alone solutions
•Lack of business sponsors with the ability to insure funding
•Lack of cooperation by business representatives from the functional areas
•Lack of qualified and available staff
•No appreciation of the negative impact of “dirty data” on business profitability
•Too much reliance on vendors |
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Term
| List 6 reasons to integrate BI software. |
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Definition
•Implementing BI – connections between data sources, utilities, and other applications effectively and efficiently
•Increasing the capabilities of the BI applications development tools complement each other
•Enabling real-time decision support
•Enabling more powerful applications
•Facilitating system development – faster application development and communication among systems
•Enhancing support activities – communication and collaboration support (Twitter) |
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Term
| List the 4 parts of the Multi-Layer Architecture |
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Definition
Web Browser
Web Server
Application Server
Database Server |
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Term
| Small and Medium Sized businesses turn to __-__ business intelligence as a cost-effective alternative to overly complex and expensive analyric reporting solutions. It is a model of deployment whereby a software or other computing resource are made available when needed, like electricity or water. Also referred to as "Utility Computing", users do not need to own any hardware, software, or facilities, or maintain them. |
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Definition
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Term
| ____ - Popular term for describing advanced web technologies and applications, including blogs wikis RSS mashups user-generated content and social networks. Objective is to enhance creativity, information sharing, and collaboration. Changes what is on the web and how it works. |
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Definition
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Term
| • A place where people create their own space, or homepage, on which they write blogs, post pictures, videos, or music, share ideas, and link other Web locations they find interesting. Tag the content they create and post it with key words they choose themselves which makes the content searchable. Evolution in human social interaction. |
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Term
| The primary reason why Facebook expanded so rapidly is the ___ Effect |
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Definition
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Term
| ___ are artificial worlds created by computer systems in which the user has the impression of being immersed and that the intention is to achieve a feeling of tele-presence and participation from a distance. |
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Definition
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Term
| __ - a new style of decision making that integrates BI and social software through the use of blogs, wikis, RSS feeds, etc. |
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Definition
| Collaborative Decision Making |
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Term
| ___ - involves non-routine activities, like brainstorming, discovering, innovating, creating, and leading teams. |
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Definition
| CDM (Collaborative Decision Making) |
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Term
| How did Gilette use RFID tags in stores? |
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Definition
| They used it to determine if a store stocked a particular item they were doing a sales promotion on |
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Term
| ___ mining - a new type of data mining based on location-based data. |
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Term
| CitySense, developed by __ Networks, helps consumers find people with similar interests near them. |
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