Term
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Definition
| Top, Middle, First-Line, Team Leaders |
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Term
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Definition
| CEO, CFO, CIO: Responsible for change commitment, culture, environment. |
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Term
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Definition
| General Manager, Plant Manager, Regional/Divisional Manager: Responsible for resources, objectives, coordination, implementation |
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Term
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Definition
| Office Manager, Shift Manager, Department Manager: Responsible for supervision, training, scheduling, facilitation |
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Term
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Definition
| Responsible for facilitation, internal/external relationships |
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Term
| Four Functions of Management |
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Definition
| Planning, Leading, Organizing, Controlling |
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Term
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Definition
| Reading, Reflection, Relationships, Real Experience |
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Term
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Definition
| Deliberately combine multiple sources of learning, self-manage goals |
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Term
| Mintzberg's 3 Main Managerial Roles |
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Definition
| Interpersonal, Informational, Decisional |
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Term
| Top 3 Mistakes Managers Make |
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Definition
| Insensitive to Others, Cold/Arrogant, Betray other's Trust |
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Term
| Team Productivity Equation |
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Definition
| Actual Productivity = Potential Productivity + Process Gains - Process Losses |
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Term
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Definition
| Information Exchange, Load Balancing, Social Facilitation |
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Term
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Definition
| Group Maintenance, Production Blocking, Social Loafing |
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Term
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Definition
| Task, Maintenance, Self-Oriented |
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Term
| Enhancing Team-Work Effectiveness |
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Definition
| Setting Goals and Priorities, Selecting People for Teamwork, Team Training, Team Recognition |
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Term
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Definition
| Production, Property, Political, Personal Aggression |
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Term
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Definition
Punishment and Obedience, Instrumental Exchange: Pre-conventional/self-interest
Good Boy/Girl, Law and Order: Conventional/Social Expectations
Social Contract, Universal Principle: Post-Conventional/Internalized Principles |
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Term
| Three Components of Uncertainty |
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Definition
| Environmental Change, Environmental Complexity, Resource Scarcity |
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Term
| Components of General Environment |
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Definition
| Macro-level trends that affect all organizations |
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Term
| Components of Specific Environment |
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Definition
| Changes unique to the firm, or firm's industry that directly affect the way it conducts day-to-day business |
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Term
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Definition
| Searching the environment for important events or issues that might affect an organization |
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Term
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Definition
| People favor information that confirms their beliefs |
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Term
| High/Low Context Cultures |
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Definition
| Typically a high context culture will be relational, collectivist, intuitive, and contemplative. They place a high value on interpersonal relationships and group members are a very close knit community. |
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Term
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Definition
| Briefly define the organization's purpose for stakeholders in a way that is enduring, inspirational, clear, and consistent with company values |
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Term
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Definition
| Family Owned, Starting New, Buy Existing, Buy Franchise |
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Term
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Definition
| Equity: Investors, Debt: Loans |
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Term
| Key Ideas Behind "Burn the Business Plan" |
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Definition
| Have a great presentation and compelling story, as well as an effective website and hard hitting financial objectives |
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Term
| How to Make a Plan that Works |
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Definition
| Set Goals, Develop Commitment, Develop Effective Action Plans, Track Progress, Maintain Flexibility |
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Term
| Steps in Rational Decision Making |
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Definition
| Define the Problem, Identify Decision Criteria, Weight the Criteria, Generate Alternative Courses of ACtion, Compute the Optimal Decision |
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Term
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Definition
| Group members quietly write down and evaluate ideas to be shared with the group |
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Term
| Delphi Group Decision Making Technique |
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Definition
| Members of a panel of experts respond to questions and to each other until reaching agreement on an issue |
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Term
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Definition
Strengths/Weaknesses: Internal
Opportunities/Threats: External |
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Term
| Sustainable Competitive Advantage |
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Definition
| Valuable, Rare, Imperfectly Imitable, and No Substitutions |
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Term
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Definition
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Term
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Definition
| Minimize risk by diversifying investment among various businesses or product lines. |
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Term
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Definition
| Strategy that categorizes a corporation by growth rate and relative market share and helps managers decide how to invest corporate funds (Stars HG/HS, Question Marks HG/LS, Cows LG/HS, Dogs LG/LS) |
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Term
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Definition
| A broad level strategic plan used to achieve goals and guide the strategic alternatives that managers of individual businesses or subunits may use. (Growth, Stability, Retrenchment) |
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Term
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Definition
| Cost Leadership, Differentiation, Cost Focus, Focused Differentiation |
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Term
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Definition
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Term
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Definition
| Set Standards, Measure Performance, Compare with Standards, Identify and Analyze Deviations, Take Corrective Action, Repeat |
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Term
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Definition
| Feedforward, Concurrent, Feedback |
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Term
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Definition
| Bureaucratic (rules), Objective (measures), Normative (values and beliefs), Concertive (shared by groups), Self |
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Term
| Balanced Scorecard Components |
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Definition
| Goals, Standards, Measures, Initiatives |
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