Term
| what does communication involve? |
|
Definition
| exchange of information a sender and a reciever |
|
|
Term
| what are some communication blocks? |
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Definition
-assumtion that reciever understands message
-cultural issues
-interpersonal
-attitude |
|
|
Term
| what are some additional communication blocks? |
|
Definition
-physiological
-physocoligical
-insufficient knowledge
-lack of interest
-info overload
-poor communication skills |
|
|
Term
| what is a reason a patient may leave a hygienist and loose confidence in them? |
|
Definition
| poor communication which can lead to misunderstandings |
|
|
Term
| what is the major cause of most patient complaints? |
|
Definition
| poor communication can lead to misinterpretations and is the cause of many complaints. |
|
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Term
| what is the key to being a good listener? |
|
Definition
| -responding appropriately |
|
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Term
| what are some benefits of good communication? |
|
Definition
-builds trust
-patient may disclose more information
-enhances patient satisfaction
-improves patients expectations to be more realistic |
|
|
Term
-gender
-life experience
-age
-cultural diversity
are what relation to communication |
|
Definition
|
|
Term
| what are some methods of verbal communication? |
|
Definition
-spoken
-written
-sign language |
|
|
Term
| what are some examples of nonverbal communication? |
|
Definition
-facial expressions
-appearance
-gaze
-gestures
-posture
-tone of voice |
|
|
Term
| what is believed more verbal or nonverbal? |
|
Definition
| non verbal is more believed |
|
|
Term
| what percentage does verbal message count for? |
|
Definition
|
|
Term
| what is the percentage of non verbal ? |
|
Definition
|
|
Term
| how long does it take to decide if someone is trustworthy, reliable, intelligent, and friendly? |
|
Definition
|
|
Term
| it takes how long to determine someones level of education, likeablility, and level of success? |
|
Definition
|
|
Term
| what are first impressions based on? |
|
Definition
|
|
Term
| what can make a good first impression? |
|
Definition
=look professional, neat groomed etc
-review chart, greet with smile introduce yourself and use ones name, mirror patient
-listen
-make eye contact
-watch own nonverbal behavior so not to offend. |
|
|
Term
| motivational interviewing |
|
Definition
-supportive
-patient directed coaching
-respects autonomy |
|
|
Term
| how do you know your message was recieved correctly? |
|
Definition
| ask patient if they understand and confirm by having them repeat back to you what the message was. |
|
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Term
| why should one be aware of other cultural background? |
|
Definition
| -determine language barriers and patients preferred method of communication |
|
|
Term
| how should you treat elder patients? |
|
Definition
-slow down to their speed but avoid elder speak
-identify barriers
-affirm and respect |
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|
Term
| what is the hierarchy of evidence |
|
Definition
1. top of pyramid- systematic reviews
2. randmod control study
3. cohort studies
4. case control study
5.case series
6. editorials |
|
|
Term
| what is the purpose of evidence based practice? |
|
Definition
-to answer a clinical question
-identify research supported, best practice
-up to date info |
|
|
Term
| what is involved in evidence based decision making process? |
|
Definition
scientific evidenc
patient preferences or values
clinical/patient circumstances
clinicians experience and judgement |
|
|
Term
| what steps are in systematic approach? |
|
Definition
-determine clinical issue
-develop research question
-search for evidence
-analyze evidence
-apply evidence
-evaluate results |
|
|
Term
| what is qualitative research? |
|
Definition
-narrative
-systematic
-subjective
-understand why and how |
|
|
Term
| what is quantitative research? |
|
Definition
| results reported in numbers, data analyzed mean median mode and averages |
|
|
Term
| what type of research identifies relationships and classifies and organizes? |
|
Definition
|
|
Term
| what type of research looks for relationships or variables |
|
Definition
|
|
Term
| what type of research involves intervention and variables to discover cause and effect? |
|
Definition
|
|
Term
| what is the responsibility of researcher |
|
Definition
-to conduct non biased research
-protect rights of participants
-honesty
-concept of rights and fairness
-professional code of ethics |
|
|
Term
| what are the ethical concerns involving human subjects? |
|
Definition
-self determination
-privacy
-confidentiality
-fairness
-protect from harm
-understand risks
-informed consent |
|
|
Term
| what is the institutional review board |
|
Definition
| -allow research to be done and give their stamp of approval for publishing results |
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