1.  Info Giving-Orientation,Training,Briefings

2.  Info Gathering-Surveys,Research,Investigations,Medical

3.  Selection-Screening,Placement

4.  Problems of EEs Behavior-Appraisal,Review,Correction, Counseling

5.  Probelms of RRs Behavior-Complaints,Grievances,Suggestions

6.  Problem Solving-Discussing Mutually Shared Problems

7.  Persuasion-Sales,Recruiting,Fund Raising

Level 1-Closed,Fact Finding,Easy/Quick to Answer,Begins Building Trust/Rapport,Safe/Nonthreatening

Level 2-Open,Invites General Discussion,Probe Into Beliefs,Attitudes,Values,Positions

Level 3-Open,"Why?",Involves Greater Feelings/Insight on Intimate or Controversial Issues,Full Disclosure

Allow Respondent Considerable Freedom in Determining the AMount and Kind of Information to Provide

Advantages:  Encourage EE to talk, Reveal thoughts, Build Trust

Disadvantages:  Single anser can consume significant portion of interview time, EE may give unimportant/irrelevant information

Narrow in Focus & Restrict EEs Freedom to Determine Amount and Kind of Information to Provide

Advantages:  Permit RR to control lenght of answers and guide EE, require little effort from EE, allow RR to ask more questions in given time

Disadvantages:  Stifle volunteering, Do not reveal "why",RR talks more than EE

Primary-Introduce Topics or New Areas Within a Topic

Ex:  How did you become interested in veterinary medicine?

Secondary-Attempt to Discover Additional Info Following a Primary Question, Often Called "Probing" Questions.  Types include:  Silent, Nudging, Clearinghouse, Informational, Restatement, Reflective, Mirror

Ex:  Tell me more about that?

Neutral-Allow EE to decide upon answers without overt direction/pressure from RR

Ex:  Do you like pizza?

Leading-Suggest teh answer expected or desired because the RR leads the EE towards a particular answer. 

Ex:  I assume you like pizza?

Questions you want to avoid during an interview

Ex:  The Double Barreled Inquisition-Asking two or more questions at the same time instead of a singe, precise question.  EE unlikely to answer both questions

1.  State the Purpose-Research,surveys,persuasive interviews

2.  Summarize a Problem

3.  Explain How Problem was Discovered

4.  Offer an Incentive or Reward-Research,journalistic,survey interviews

5.  Request for Advice/Assistance

6.  Refer to the Known Position of the Interviewee

7.  Refer to the Person Who Sent You to the Interview

8.  Refer to Organization

9.  Request a Specific Amount of Time

10.  Ask a Question

1.  Territoriality-knock before you enter, smile, maintain good eye contact

2.  Appearance/Dress-First Impression,show neatness/maturity/professionalism

3.  Touch-shake hands if appropriate

4.  Be aware of other persons nonverbal signals

Outline of Topics and Subtopics to Cover in an Interview...NOT a list of Questions

I.  Parking on Campus

A.  Concerns

B.  Suggestions

II.  Dining Halls

A.  Likes

B.  Dislikes

1.  Topical-Follows natural division of topics

2.  Time-Treats topics in chronological order

3.  Space-arranges topics according to spatial divisions ex. campus orientation

4.  Cause-to-Effect

5.  Problem-Solution

1.  Nonscheduled-No Questions Prepared in Advance

2.  Moderately Scheduled-All major questions with possiblity of probing questions prepared

3.  Highly Scheduled-All questions and exact wording prepared in advance

1.  Tunnel-series of similar questions either open or closed.  Common in polls,surveys,medical interviews

2.  Funnel-Begins with open and proceeds with more restricted closed questions

3.  Inverted Funnel-Begins with closed questions and proceeds toward open questions

1.  Offer to answer questions

2.  Use Clearinghouse Questions...Are there any questions I have not addressed?

3.  Declare completion of intended purpose

4.  Make personal inquiries

5.  Make Professional inquiries

6.  Signal that time is up...verbal or nonverbal

7.  Explain the Reason for closing

8.  Express appreciation/satisfaction

9.  Arrange for the next meeting

10.  Summarize the interview

Q-Questions

T-Two Distinct Parties RR & EE

P-Planned

P-Purpose

S-Sharing