Term
| describe a difficult interaction with a customer |
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Definition
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Term
| above and beyond for a customer |
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Definition
| delivering a customer a shoe to their door for an event |
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Term
| anticipate a customer need with a solution |
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Definition
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Term
| customer feedback, and what did i do with it. |
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Definition
| newell wanting more strategic advice, and so we created JBPs |
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Term
| push back on the customer |
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Definition
| when vendors ask for data that we cannot share. |
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Term
| didnt think you were going to meet a commitment you promised |
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Definition
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Term
| initiative i undertook because i saw it could benefit the whole team |
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Definition
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Term
| transition a project you owned to someone else |
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Definition
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Term
| Give me an example of a complex problem that i solved with a simple solution |
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Definition
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Term
| most innovative thing ive done and why was was it innovative? |
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Definition
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Term
| make something simpler for the customer |
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Definition
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Term
| influenced and drove new thinking and innovation out of your team. |
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Definition
| creating deal evaluation sheet with VM |
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Term
| had a challenging problem that the usual approach wouldn't address |
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Definition
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Term
| novel idea or decision you made that had a big impact on your business |
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Definition
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Term
| Tell me about a time when you didnt have enough data to make the right decision. |
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Definition
Brand Coverage
- org goal for SAS
- Rubbermaids data is wrong in the dashboard, but our leadership wanted goals set in place asap
- with out proper data, i didnt feel comfortable giving leadership as well as my vendor the goal.
- instead, i worked with the PM to clean up the reporting and i found out that the error was due to a contract issue.
- we are now hosting a training on how to clean up our contracts so that our internal reporting flows correctly
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Term
| difficult decision without clear data |
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Definition
| marketing pitch. Didnt have a lot of ROI to share. |
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Term
| made a difficult decision with input from many different sources (are right a lot) |
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Definition
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Term
| made an error in judgement. |
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Definition
| Leaving a new Hire in charge of a DOTD launch at midnigfht |
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Term
| Tell me about a time when i made a bad decision |
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Definition
| Leaving a new hire in charge of a DOTD launch at midnight |
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Term
| discovered that your idea was no the best course of action |
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Definition
| Sending data reports at conflicting times on Prime Day |
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Term
| brought different perspectives together to solve a problem |
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Definition
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Term
| you needed a deeper level of a subject matter |
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Definition
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Term
| took on work outside of your comfort area |
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Definition
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Term
| didnt know what to do next or how to solve a challenging problem |
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Definition
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Term
| something you worked on to improve over all work effectiveness |
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Definition
| Deal planning and profitability |
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Term
| explored a new or unexpected area of an existing speedway |
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Definition
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Term
| someone on your team challenged you to think differently about a problem |
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Definition
| Treasure Truck/ Yankee Candle |
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Term
| used external trends to improve on your own conmpanys product |
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Definition
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Term
| refused to compromise your standards around customer service |
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Definition
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Term
| were unsatisfied with the status quo. |
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Definition
| Streamlining scorecards. formatting etc. |
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Term
| worked to improve the quality of something that was already getting good customer feedback |
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Definition
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Term
| had to make a hard decision between standards and delivery |
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Definition
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Term
| goal you had where you wish you would have done better |
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Definition
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Term
| most significant continuous improvement project that you led |
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Definition
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Term
| working on an initiative or goal and saw an opportunity to do something bigger. |
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Definition
| deal profitability and scale |
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Term
| how you have changed the direction or view of your team |
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Definition
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Term
| Give me an example of a time you proposed a novel approach to a problem |
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Definition
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Term
| drove adoption for your vision and ideas |
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Definition
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Term
| thought differently to improve a process that was working |
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Definition
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Term
| calculated risk that you have taken where speed was critical |
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Definition
| Switch Main image on DOTD |
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Term
| worked against tight deadlines and didnt have time to consider all options |
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Definition
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Term
| gather information and respond immediately to a situation |
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Definition
- ASIN not live on a deal
- Vendor emailed about an ASIN not being live on a deal during peak time in Q4
- AM who was on the account was not online and was unresponsive to pings
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Term
| decision you and had to decide between moving forward or gathering more information (2 way door)(Bias for action) |
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Definition
| RCP deal started w/o funding and had been running for couple of days |
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Term
| saw an issue that would impact your team and took a proactive approach to solve it |
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Definition
| Having a new manager, Stepped in to keep things running smoothly |
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Term
| communicate a change in direction that you anticipated people would have concerns with |
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Definition
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Term
| Give me an example of feedback i received what was it, and what did i do about it |
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Definition
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Term
| influence a peer who had a differing opinion about a shared goal. |
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Definition
| brand coverage. working together to create a joint SOP |
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Term
| give me an example of a time when you were not able to meet a commitment |
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Definition
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Term
| your teams goals were out of alignment with another team |
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Definition
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Term
| uncovered a significant problem with your team |
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Definition
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Term
| improved moral and productivity on your team |
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Definition
| weekly learning sessions. Bringing in outside Managers and project owners to teach skills |
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Term
| time when a team member was not performing well and impacted your work |
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Definition
| Ryan was missing deadlines. we connected and chatted about resetting |
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Term
| Tell me about a time when you strongly disagreed with your manager |
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Definition
| allocating more headcount to my business |
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Term
| describe a time when you took an unpopular stance in a meeting |
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Definition
| -------------------------------------- |
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Term
| committed to a group decision even though you disagreed |
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Definition
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Term
| felt strongly about something but the team decided to go in a different direction |
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Definition
| Holiday SME AMOD deal tracker |
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Term
| support the business initiative that you didnt agree with |
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Definition
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Term
| business gained something because you persisted for a length of time |
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Definition
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Term
| deliver an important project under a tight deadline |
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Definition
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Term
| obstacles to overcome to achieve a goal |
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Definition
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Term
| tell me about a time when you not only met a goal but exceeded expectations |
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Definition
| rubbermaid food storage treasure truck sold out of 30K units in 20min. |
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Term
| half way to making a goal, but realized it may not be the right one |
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Definition
- IDQ and A+ content during 2020.
- needed to realign to tackle inventory
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Term
| Goal you didnt think was achievable |
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Definition
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Term
| did not effectively manage your project and something didnt get completed on time |
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Definition
| ryan not following correct SOPs/ ASIN suppression taking a long time. |
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