Term
| Examples of Diversity within U.S. Businesses |
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Definition
Employees born outside of the U.S.
- Great Southern Bank (Bi-lingual, translated brochures) |
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Term
| 3 international business issues |
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Definition
1. Priorities
2. Etiquette
3. Communication and Operations style |
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Term
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Definition
Task: Get it done NOW, work together simply to make a profit (U.S.)
Relationship: Become friends, going to be working together, understanding, task can wait (Middle east)
Quality: Artistic/valuable/long term
Efficiency: Out fastest, sell(India) cheapest, quality is second (U.S.) |
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Term
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Definition
1. Initial contacts
2. Greetings behavior
3. Personal Appearance
4. Gifts |
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Term
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Definition
Personal connections before calling (No-cold calling)
No meeting on holidays in different cultures |
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Definition
| Kiss on the cheek? Bow? Shake hands? RESEARCH THIS BEFORE. how should people be addressed? |
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Term
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Definition
| Business dress, Business casual, formal dress, conservative for women? Women allowed? |
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Term
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Definition
| Should you bring a gift? Whats appropriate? how do you present it? No clocks in Japan, no flowers in Mexico |
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Term
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Definition
| Informational, Interactions, perceived as incompetent if you ask for opinion, high authority |
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Definition
| Confusion, not direct or straightforward, save/preserve face, contracts are binding documents - insulting if asked to sign one |
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Term
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Definition
| Temporary feelings of disorientation upon entering a new culture - identity crisis, home sickness |
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Term
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Definition
| anthropology: One way to understand culture shock (honeymoon --> hostility --> adjustment --> Recovery) |
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Definition
| Everything is exciting and wonderful and new |
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Term
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Definition
| Annoyed, confused, upset, feeling negative and homesick |
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Definition
| Making small changes in attitude, things are getting a little bit better, "coping" |
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Definition
| New perspective on the country, new ways to experience the culture, feeling good |
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Definition
| The idea that a person experiences the same stages of the U-curve when returning home (Honeymoon, hostility, adjustment, recovery) |
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Term
| 4 host responses to tourists |
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Definition
| 1. Resistance2. Retreatism 3. Boundary Maintenance 4. Revitalization and Adoption |
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Definition
| Avoid tourists and stay away |
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Term
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Definition
| Giving false directions, pretending not to speak the same language, violence, push against tourists |
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Term
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Definition
| Find a way to keep some time/places/ceremonies away from the tourists |
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Term
| Revitalization and Adoption |
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Definition
| accept/embrace tourists; sense of pride for country, good for us theory |
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Term
| Three Communication challenges caused by differences in... |
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Definition
1. Language
2. Religious beliefs
3. Culturally accepted treatment |
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Term
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Definition
1. Professional translators
2. No translators
3. Child translator (Sensitive, no vocab)
4. Knowing very little of anothers language |
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Term
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Definition
- Family may believe in praying before surgery
- Could be morally wrong to not have a visitor present
- Not believing in blood transfusions or other life saving treatments |
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Term
| 2 historical barriers to health care |
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Definition
1. Tuskegee experiment example: syphillis, lied to patients, given placebos for years, challenged the ethics of medicine and doctors
2: AIDS example: Cells taken without family's knowledge after Henrietta's death, doctor's made millions, family received nothing, African American's don't trust doctors |
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Term
| 4 Physicians approaches to communication |
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Definition
1. Strict Paternalism
2. Benevolent Deception
3. Contractual honesty
4. Unmitigated honesty |
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Term
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Definition
| Completely up to the doctor to disclose information, able to lie to the patient if the doctor decides not to tell them, leads to misinformation and denial of disease |
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Term
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Definition
| (No misinformation but not the whole story) Withholds certain details, shares part of the disease or problem honestly but doesn't give details on the disease |
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Term
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Definition
| patient has control on what they want to me told "tell me the diagnosis but no the length of time to live" |
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Term
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Definition
| Tell patient everything, even if the patient doesn't want to know everything. |
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Term
| benefits and challenges of studying abroad |
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Definition
- Cultural norms don't allow all students to participate in study abroad
- Learn more in the actual country than they ever could in the classroom |
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Term
| Eurocentric/Approach to Education |
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Definition
| Course material that focuses on European or western view of history in our state |
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Term
| Afrocentric Approach to education |
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Definition
| centers on the African, rather than the european experience and exposes African American students to an entirely different view of the world and their place in it |
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Term
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Definition
| demographic profiles of students important, must have a specific number of diverse individuals |
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Term
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Definition
| policies that disadvantage white males students because of affirmative action admissions decisions |
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