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| process of making sense of tohers spoken messages, occurs when the breain reconstructs these electrochemica limpulses inot a repsentation of the original sound and then gives them meaning |
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| sound waves strike the eardrum and cause vibrations that are transmitted to the brain. |
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| occurs when we react ot others messages automatically and toutinely withou mcuh mental investment |
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| to understand, to evaluate(motivation, ability ,impartial) to build and maintain relationships, to help others |
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| The challenge of listening |
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| information overload, personal concersns, rapid thought(daydreaming) Noise, all listeners do not recieve the same message, |
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| pseudolistening, stage hogs, fill in gap listeners, insulated dfensive listening, ambusher |
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| hearing, attending(psychological process of filetering), UNdertanding remembering, responding |
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| be aware of grammer rules, knowledge about the source of message, listeners mental abilities, personality traits i.e. people who can make sense of disorganized message=more secure |
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| people remember half of what they hear, retain overal impression based on intensity intimacy and trust |
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| Types of listening responses |
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Definition
| silent listening, questioniong, |
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Term
| types of paraphrasing statements |
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Definition
| change the speakers wording, offer an example of what you think the pseak is talking about, reflect eh underlying them of the pseakers remarks |
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| is a response style listeners use when they want show that they idenity with a speaker, pitfalls, denying other the right to their feelings, minimizin the significance of the situation, self devenig, raining on the speakers parade. |
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| responses reveal the listeners solidarity wiht thte speakers situation. |
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| response that,the listener offers an interpretation of a spekers message |
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| response appraises the senders thoughts or behaviors in some way |
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Definition
| when approached with another problem the most common reaction is advising. |
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