Enterprise systems include analytical tools.

(true/false)

Supply chain management systems are a type of enterprise system.

(true/false)

An enterprise system helps reduce redundant business processes.

(true/false)

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

(true/false)

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

(true/false)

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

(true/false)

The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.

(true/false)

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

(true/false)

In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

(true/false)

Inefficiencies in a supply chain are primarily caused by inaccurate information.

(true/false)

It can cost six times more to sell a product to a new customer than to an existing customer.

(true/false)

In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.

(true/false)

Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model.

(true/false)

Total supply chain costs in some industries approach 75 percent of the total operating budget.

(true/false)

All CRM packages contain modules for PRM and ERM.

(true/false)

Major CRM application software vendors include Oracle and SAP.

(true/false)

Cross-selling markets complementary products to customers.

(true/false)

CRM software can help organizations identify high-value customers for preferential treatments.

(true/false)

Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.

(true/false)

Enterprise systems require fundamental changes in the way the business operates.

(true/false)

A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.

(true/false)

To model its existing supply chain and develop optimal manufacturing plans, a firm would implement a supply chain execution system.

(true/false)

With new flows of information made possible by Web-based tools, supply chain management can more easily follow a push-based model.

(true/false)

The downstream portion of the supply chain includes retailers and customers.

(True/false)

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain planning system.

(true/false)