Term
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Definition
| local area network, connects a group of computers in close proximity, such as in an office building, school, or home |
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Definition
| wide area network, spans a large geographic area such as a state, province, or country |
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Term
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Definition
| metropolitan area network, a large computer network usually spanning a city |
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Term
| National Service Providers (NSP's) |
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Definition
| private companies that own & maintain the worldwide backbone that supports the internet |
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Term
| Regional Service Providers (RSPs) |
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Definition
| offer internet service by connecting to NSP's, but they also can connect directly to each other |
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Term
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Definition
| the maximum amount of data that can pass from one point to another in a unit of time |
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Term
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Definition
| the smallest element of data & has a value of either 0 or 1 |
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Term
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Definition
| the number of bits transferred or received per unit of time |
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Term
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Definition
| is a device that enables a computer to transmit & receive data |
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Term
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Definition
| is a high-speed internet connection that is always connected |
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Term
| Digital Subscriber Line (DSL) |
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Definition
| allows high-speed digital data transmission over standard telephone line |
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Term
| Internet Cable Connection |
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Definition
| provide internet access using a cable television company's infrastructure & a special cable modem |
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Term
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Definition
| a standard that specifies the format of data as well as the rules to be followed during transmission |
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Term
| Transmission Control Protocol / Internet Protocol (TCP/ IP) |
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Definition
| provides the technical foundation for the public internet as well as for large numbers for private networks |
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Term
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Definition
| to convert ID addresses into domains, or identifying labels that use a variety of recognizable naming conventions |
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Term
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Definition
| the efficient coexistence of telephone, video, and data communication within a single network |
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Term
| Unified Communications (UC) |
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Definition
| the integration of communication channels into a single service |
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Term
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Definition
| uses IP technology to transmit telephone calls |
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Term
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Definition
| allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systmes |
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Term
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Definition
| takes information entered into a given system & sends it automatically to all downstream systems & processes |
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Term
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Definition
| takes information entered into a given system & sends it automatically to all upstream systems & processes |
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Term
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Definition
| provide enterprisewide support & data access for a firms operations & business processes |
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Term
| Enterprise Application Integration (EAI) |
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Definition
| connects the plans, methods, and tools aimed at integrating separate enterprise systems |
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Term
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Definition
| a current or existing system that will become the base for upgrading or integrating with a new system |
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Term
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Definition
| several different types of software that sit between & provide connectivity for two or more software applications |
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Term
| Enterprise Application Integration Middleware (EAI) |
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Definition
| takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors |
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Term
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Definition
| a computer network that relies on the computing power & bandwidth of the participants in the network rather than a centralized server |
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Term
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Definition
| distributes digital video content using IP across the internet & private IP networks |
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Term
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Definition
| a restricted network that relies on internet technologies to provide an internet-like environment within the company for information sharing, communication, collaboration, web publishing & the support of business processes |
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Term
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Definition
| an extension of an intranet that is available only to authorized out-siders, such as customers, partners, & suppliers |
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Term
| Virtual Private Network (VPN) |
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Definition
| private network links that create a private, secure internet access like a private tunnel within the internet |
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Term
| Secure Sockets Layer (SSL) |
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Definition
| a standard security technology for establishing an encrypted link between a web server & a browser, ensuring that all data passed between them remain private |
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Term
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Definition
| an electronic document that confirms the identity of a website or server & verifies that a public key belongs to a trustworthy individual or company |
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Term
| Secure Hypertext Transfer Protocol (SHTTP or HTTPS) |
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Definition
| a combination of HTTP & SSL to provide encryption & secure identification of an internet server |
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Term
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Definition
| a worldwide gap giving advantage to those with access to technology |
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Term
| Personal Area Networks (PAN) |
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Definition
| provides communication over a short distance that is intended for use with devices that are owned & operated by a single user |
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Term
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Definition
| a wireless PAN technology that transmits signals over short distances among devices |
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Term
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Definition
| a local area network that uses radio signals to transmit & receive data over distances of a few hundred feet |
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Term
| Wireless Fidelity (Wi-Fi) |
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Definition
| a means by which portable devices can connect wirelessly to a local area network, using access points that send & receive data via radio waves |
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Term
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Definition
| a metropolitan area network that uses radio signals to transmit & receive data |
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Term
| Worldwide Interoperability for Microwave Access (WiMAX) |
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Definition
| a communications technology aimed at providing high-speed wireless data over metropolitan are networks |
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Term
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Definition
| a wide area network that uses radio signals to transmit & receive data, two categories: cellular communication systems & satellite communication system |
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Term
| Radio-Frequency Identification (RFID) |
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Definition
| uses electronic tags & labels to identify objects wirelessly over short distances |
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Term
| Geographic Information System (GIS) |
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Definition
| consists of hardware, software, and data that provide location information for display on a multidimensional map |
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Term
| Location-Based Services (LBS) |
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Definition
| applications that use location information to provide a service |
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Term
| Wi-Fi Protected Access (WPA) |
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Definition
| a wireless security protocol to protect Wi-Fi networks |
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Term
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Definition
| consists of all parties involved, directly or indirectly, in obtaining raw materials or a product |
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Term
| Supply Chain Management (SCM) |
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Definition
| the management of information flows between & among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability |
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Term
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Definition
| the ability to view all areas up & down the supply chain in real time |
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Term
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Definition
| uses advanced mathematical algorithms to improve the flow & efficiency of the supply chain while reducing inventory |
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Term
| Electronic Data Interchange (EDI) |
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Definition
| a standard format for the electronic exchange of information between supply chain participants |
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Term
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Definition
| occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain |
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Term
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Definition
| generates demand forecast using statistical tools and forecasting techniques, so companies can respond faster & more effectively to consumer demands through supply chain enhancements |
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Term
| Customer Relationship Management (CRM) |
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Definition
| a means of managing all aspects of a customers relationship with an organization to increase customer loyalty & retention & an organizations profitability |
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Term
| CRM Reporting Technologies |
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Definition
| help organizations identify their customers across other applications |
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Term
| CRM Analysis Technologies |
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Definition
| help organizations segment their customers into categories such as best & worst customers |
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Term
| CRM Predicting Technologies |
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Definition
| helps organizations predict customer behavior, such as which customers are at risk of leaving |
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Term
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Definition
| supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers |
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Term
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Definition
| supports back-office operations & strategic analysis & includes all systems that do not deal directly with the customers |
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Term
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Definition
| compile customer information from a variety of sources & segment it for different marketing campaigns |
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Term
| Campaign Management Systems |
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Definition
| guide users through marketing campaigns by performing such task as campaign definition, planning, scheduling, segmentation, & success analysis |
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Term
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Definition
| selling additional products or service to an existing customer |
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Term
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Definition
| increasing the value of the sale |
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Term
| Sales Force Automation (SFA) |
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Definition
| automatically tracks all the steps in the sales process to increase customer satisfaction & build customer relationships and improve improving product sales |
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Term
| Contact Management CRM System |
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Definition
| maintains customer contact information and identifies prospective customers for future sales, using tools such as organizational charts, notes, supplemental sales information |
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Term
| Sales Management CRM System |
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Definition
| automate each phrase of the sales process, helping individual sales representatives coordinate and organize all their accounts |
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Term
| Opportunity Management CRM System |
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Definition
| target sales opportunities by finding new customers or companies for future sales |
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Term
| Contact Center / Call Center |
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Definition
| is where customer service representatives answer customer inquiries & solve problems, usually by email, chat, or phone |
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Term
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Definition
| gather product details & issue resolution information that can be automatically generated into a script for the representative to read to the customer |
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Term
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Definition
| occurs when a website has stored enough data about a persons likes & dislikes to fashion offers more likely to appeal to that person |
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Term
| Supplier Relationship Management (SRM) |
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Definition
| focuses on keeping suppliers satisfied by evaluating & categorizing suppliers for different projects |
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Term
| Partner Relationship Management (PRM) |
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Definition
| discovers optimal sales channels by selecting the right partners & identifying mutual customers |
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Term
| Employee Relationship Management (ERM) |
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Definition
| provides web-based self-service tools that streamline & automate the human resource department |
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Term
| Enterprise Resource Planning (ERP) |
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Definition
| integrates all departments & functions throughout an organization into a single IT system so employees can make decisions by viewing enterprise-wide information about all business operations |
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Term
| Accounting & Finance ERP Components |
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Definition
| manage accounting data & financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, & asset management |
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Term
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Definition
| manages the transportation & storage of goods |
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Term
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Definition
| is the business-to-business (B2B) online purchase & sale of supplies & services |
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Term
| Systems Development Life Cycle (SDLC) |
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Definition
| is the overall process for developing information systems, from planning & analysis through implementation & maintenance |
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Term
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Definition
| is a set of policies, procedures, standards, processes, practices, tools, techniques, & tasks that people apply to technical & management challenges |
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Term
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Definition
| a sequence of phases in which the output of each phase become the input for the next |
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Term
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Definition
| aims for customer satisfaction through early & continuous delivery of useful software components developed by an iterative process using the bare minimum requirements |
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Term
| Rapid Application Development (RAD) |
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Definition
| emphasizes extensive user involvement in the rapid & evolutionary construction of working prototypes of a system, to accelerate the systems development process |
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Term
| Extreme Programming (XP) Methodology |
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Definition
| like other agile methods, breaks a project into four phases, & developers cannot continue to the next phase until the previous phase is complete |
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Term
| Rational Unified Process (RUB) Methodology |
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Definition
| provides a framework for breaking down the development of software into four "gates" (Inception,Elaboration,Construction, Transition) |
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Term
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Definition
| uses small teams to produce small pieces of software using a series of sprints, or 30day intervals to achieve an appointed goal |
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Term
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Definition
| a temporary activity a company undertakes to create a unique product, service, or result |
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Term
| Project Management Institute (PMI) |
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Definition
| develops procedures & concepts necessary to support the profession of project management |
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Term
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Definition
| the application of knowledge, skills, tools, & techniques to project activities to meet project requirements |
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Term
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Definition
| is an individual who is an expert in project planning & management, defines & develops the project plan, & tracks the plan to ensure the project is completed on time & on budget |
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