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Definition
| Systems for analyzing customer behavior & perceptions in order to provide bussiness intelligence. |
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| System designed to support business activities not involving direct customer contact. |
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| Large flunctations in suppliers forecasts caused by small fluncntuations in demand for the end product & the need to create safety barriers. |
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| Business Process Management (BPM) |
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Definition
| A systematic, structured improvement approach by all or part of an organizations, including a critical examination and redesign of bussiness process in order to achieve dramatic improvement in one or more performance measures such as quality, cycle time or cost. |
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| Systems for providing effective and efficient communication with the customes from the entire organization. |
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| Activities within a value chain that process inputs &produce outputs including inbound logistics, operation and manufacturing, outbound logistics, marketing and sales, & customer service. |
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| Customer Relationship Management (CRM) |
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| Corporate level strategy designed to create and maintain lasting relationshipss with customers by concentrating on the downstream info flow through t |
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| Enterprise portal that automates the business processes involved in selling or distributing products from a single supplier to multiple buyers. |
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| Downstream Information Flow |
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Definition
| Information flow that relates to the info that is produced by a company and sent along another organization, such as a distrbutor. |
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| Enterprise Resourse Planning (ERP) |
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Definition
| Information Systems that entegrate business activities across departmental boundaries including planning, manufacturing, sales, marketing and so on. |
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| Components of ERP that support the internal activities of an organization fro producing products and services. |
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| Componenets of an ERP that support the primary external activities of an organization for dealing with suppliers and customers. |
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Term
| XML Extensible Markup Language |
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Definition
| Data presentation standard that allows designers to create customized features that enable data to be more easily shared between apps and organizations. |
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Definition
| Enterprise portals that automate the business processes involved in purchasing or procuring, products between a single buyer and multiple suppliers. |
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| Systems designed for direct interaction between an organization and customers. |
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| Systems for automating the fundamental business processes-marketing, sales, and support-for interacting with customers. |
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Term
| RFID Radio Frequency Identification |
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Definition
| The use of one electromagnetic energy to transmit info between a reader (transceiver) and a processing device, used to replace bar codes and bar code readers. |
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| RFID Radio Frequency Identification |
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Definition
| The use of one electromagnetic energy to transmit info between a reader (transceiver) and a processing device, used to replace bar codes and bar code readers. |
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| Upstream Information Flow |
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Definition
| An information flow consisting of information received from another organization, such as from a supplier. |
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Definition
| A web site where multiple buyers and sellers come together to conduct business. |
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| Business activities that enable the primary activities to take place. Support activities include administrative, infrastructure, hr, tech development and procurement. |
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| Supply Chain Planning (SCP) |
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Definition
| Process of developing various resource plans to support the efficient and effective production of goods and services. |
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| Supply Chain Management (SCM) |
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Definition
| Information systems focusing on improving upstream information flows with 2 main objectives-to accelerate product development and to reduce costs associated with procuring raw materials, components, and services from suppliers. |
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Term
| Supply Chain Execution (SCE) |
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Definition
| Execution of supply chain planning involving the management of product flows, information flows, the financial flows. |
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| Sales Force Automation (SFA) |
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Definition
| CRM systems to support the day to day sales activities of an organization. |
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Definition
| Development, testing and maintenance of apps by users in an organization. |
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| Process of purchasing an existing info system from an external organization or vendor. |
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| (HCI) Human Computer Interface |
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Definition
| The point of contact between an info system and its users. |
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Definition
| 4th phase of the systems development life cycle in which the info system is programmed, tested, installed, and supported. |
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| SDLC-Systems Development Life Cycle |
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Definition
| A model describing life cycle of an info system from conception to retirement. |
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Definition
| 3rd phase of the systems development life cycle in which info systems details of the chosen approach are developed. |
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| Primary person responsible for performing system analysis and design activities. |
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| Systems Analysis & Design |
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Definition
| process designing, building and maintaining info systems. |
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| 2nd phase of the systems development life cycle in which the current ways of doing business are studies and alternative replacement systems are proposed. |
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| Process of decommissioning the current system and installing a new system into the organization. |
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| Process of gathering and organizing info from users, managers, business process and documents to understand nowa propose info system should function. |
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| Request for Proposal (RFP) |
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Definition
| Communication tool indicating buyer requirements fro a given system and requesting info. or soliciting bids from potential vendors. |
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| Rapid Appoitment Development (RAD) |
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Definition
| 4 phase systems development methodology that combines prototyping, computer-based development tools, special management practices & close user involvement. |
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Definition
| An iterative systems development process in which requiremnets are converted into working system that is continually revised through close work between analysts and users. |
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Definition
| The steps by which data is transformed or moved, as well as a description of the events that trigger these steps. |
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| Making changes to a system to reduce the chance of future system failure. |
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Definition
| Making enhancements to improve processing performance, to improve interface usability, or to add desired bbut not necesserily required system features. |
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| Object-oriented analysis and design (OOA&D) |
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Definition
| Systems development methodologies and techniques based on objects ratehr than on data and processes. |
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Term
| Informational systems planning |
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Definition
| A formal organizational process for identifying and assessing all possible info. systems development projects of an organization. |
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| JAD Joint-application design |
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Definition
| Special type of a group meeting in which all or almost all users meet with the analyst to jointly define and agree on a system requirements or designs. |
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Definition
| Testing performed by programmers to ensure that each module of a new program is error free. |
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| Making changes to an info. system to repair flaws in its design coding or implementation. |
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| Testing performed by actual system users with actual data in their work environment. |
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| Testing performed by the developmnet organization to assess wheather the entire system meets the design requirements of the users. |
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Definition
| Testing performed by the developmnet organization to assess wheather the entire system meets the design requirements of the users. |
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Definition
| Making changes to an info. system to make it functionality meet changin business needs or to migrate it to a different operating envieronment. |
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Definition
| Process of systematically repairing and or improving and info system. |
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| Systems Planning and Selection |
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Definition
| 1st phase of the systems development life cycle in which potential projects are identified, selected, and planned. |
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Definition
| Use of computer to cause emotional distress to a person. |
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Definition
| USe of computer to communicate obscene, vulgar, or threatening content that causes a resonable person to endure distress. |
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Definition
| Use of computer to repeatedly engage in threatening or harassing behavior. |
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| Dubios practice of registering a domain name, then trying to feel the name to the person, company or organization most likely to want it. |
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| Use of computer & networking technologies agains persons or property to intimidate or coerce governments, individuals, or any segments of society to attain political religious or ideological goals. |
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| Organized attempt by a country's military to disrupt or destroy info and communications systems of another country. |
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| Type of computer crime where the data going into or out of a computer is altered. |
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| Gap between those individuals in our society who are computer literate and have access to info resources like internet and those who do not. |
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| DRM-digital rights management |
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Definition
| a technological solution that allows publishers to control their digital media (music, movies, so on) to discourage & limit or prevent illegal copy & distribution. |
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Definition
| Going through & garbage cans for company documents, credit card receipts, and other papers containing info that might be useful for committing computer crimes. |
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| Individual who gains unathorized access to computer systems. |
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| Ethical issue that focuses on defininf what info a person or organization has the right to obtain about others & how it is accessed and used. |
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| ethial issue concerned with the authenticity &fidelity of info as well as identifying who is responsible for info errors that harm people. |
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| ethical issue that is concerned with what info an individual shoul dhave to reveal to others through the course of employment or through other transactions such as online shopping. |
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| the ethical issue that focuses on who owns info about individuals and how info can be transferred, sold or exchanged. |
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| Creations of the mind that have commercil value |
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Definition
| type of computer virus that lies in wiat for unsuspecting computer users to perform a triggering operatin before executing its instructions |
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Definition
| Malicious software such as viruses, worms, or trojan horses |
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| (OLPC) One laptop per child |
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Definition
| An initiative to distibute very low cost laptop computers to children in developing countries around the world. |
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| Form of data diddling tha occurs when a person shaves a small amounts from financial accounts & depositts them in a personal account. |
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| Type of virus that lies in wait for a specific date before executing its instructions. |
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| Destructive computer code whose instructions remain hiddle to the user b/c the computer appears to function normally but, is performing underlying functions dictated by the intrusive code. |
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