Shared Flashcard Set

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Information Systems Ch 8-12
Business Driven Information Systems Chapters 8 - 12
55
Business
Undergraduate 3
05/07/2008

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Cards

Term
Supply chain visibility
Definition
is the ability to view all areas up and down the supply chain
Term
Bull whip Effect
Definition
Distorted Product demand info passes from one entity to the next through the supply chain
Term
Push technology
Definition
Technology which sends information
Term
Pull technology
Definition
In which organizations receive information
Term
Efficiency IT Metrics
Definition
Performance, speed, throughput, availability
Term
Effectiveness IT
Definition
Impact IT has on business, sell-through rates, customer satisfaction
Term
Cycle Inventory
Definition
Average amount of inventory held between deliveries
Term
Safety Inventory
Definition
Extra inventory held in the event demand exceeds supply (Christmas rush)
Term
CRM
Definition
Customer Relations Management
Term
RFM
Definition
Recency, Frequency, and Monetary Value. Tracked on a per-customer basis
Term
CRM Reporting
Definition
Asking what happened
Term
CRM Analyzing
Definition
Asking why it happened
Term
CRM Predicting
Definition
Asking what will happen
Term
Operational CRM
Definition
Traditional transactional processoing, day to day stuff. Marketing, Sales, Customer Service
Term
Analytical CRM
Definition
Strategic analisys, systems that do not deal with customers. Give customers what they want, find new customers, find out what we do best, beat competitors, let customers know they matter
Term
SFA
Definition
Sales Force Automation tracks all parts of the sales process
Term
Contact Management CRM
Definition
Tracks customer contact information
Term
Opportunity Management CRM
Definition
Finding new customers, managing oppertunity
Term
Automatic Call Distribution
Definition
Routes calls to avaliable agents
Term
Interactive voice response3
Definition
Directs customers by voice
Term
Predictive dialing
Definition
Dials outbound calls and when someone answers, forward to agent
Term
SRM
Definition
Supplier Relationship Management, keeping suppliers satsified
Term
ERM
Definition
Employee Relationship Management
Term
ERP
Definition
Enterprise Resource Planning
Term
3 Core ERP Components
Definition
Accounting and finance, production and materials management, human resources
Term
ERP Finical Components
Definition
backbone behind product profitability annalist and allow companies to perform modeling
Term
Prod. and Mat Management ERP
Definition
Production planning, quality control, job cost accounting
Term
Huamn Resources ERP
Definition
Employee info, payroll, benefits, compsenation, performance assessment
Term
Extended ERP
Definition
Business Intel, Customer Relationship Management, usualy online based
Term
Customer Relationship Management
Definition
CRM
Term
ERP Project Failure Rate
Definition
66%
Term
EAI
Definition
Enterprise Application Intergration, middleware
Term
Core Competency Stratgey
Definition
Chooses to focus on what the organization does best
Term
Structured collaberation
Definition
shared partication in processes, workflow, where knowledge is hard-coded as the rules
Term
KM
Definition
Knowledge Management capturing, classifying, evaluating, receiving, and sharing information
Term
Shadowing
Definition
Less experienced staff shadow the more experienced
Term
SNA
Definition
Social networking analisys
Term
Workflow Managment Systems
Definition
Automate workflow
Term
Groupware
Definition
supports team interaction including calendaring, scheduling, and videoconferencing
Term
DAM
Definition
Dightal Asset Management System
Term
DMS
Definition
Document Management System
Term
PRM
Definition
Partner Relationship Management
Term
ERM
Definition
Employee Relationship Management
Term
SDLC
Definition
Software Development Life Cycle
Term
Software Dev Phases
Definition
Planning, Analysis, Design, Development, Testing, Implemtnation
Term
Waterfall Methodology
Definition
Sequential, each process is performed sequentially from Analisys to Maintance
Term
RAD
Definition
Rapid Application Development. Building a number of small prototypes and soliciting customer feedback
Term
Extreme Programming (XP)
Definition
Break project down into phases, can't go on to next phase until first is complete. Divides phases by user feedback
Term
Agile Methodology
Definition
Sets minimum requirements in scope to deliver on time
Term
Types of Fesibality Studies
Definition
Economic feasibility, legal, operational, schedule, technical
Term
Sign-Off
Definition
Signatures approving business requirements
Term
CASE
Definition
Computer Aided Engineering
Term
COTS
Definition
Commercial off the shelf
Term
Project Deliverables
Definition
The things to deliver.
Term
Project Scope
Definition
Project product, project objectives, production deliverables, pfoject exclusions
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