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| is the ability to view all areas up and down the supply chain |
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| Distorted Product demand info passes from one entity to the next through the supply chain |
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| Technology which sends information |
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| In which organizations receive information |
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| Performance, speed, throughput, availability |
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| Impact IT has on business, sell-through rates, customer satisfaction |
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| Average amount of inventory held between deliveries |
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| Extra inventory held in the event demand exceeds supply (Christmas rush) |
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| Customer Relations Management |
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| Recency, Frequency, and Monetary Value. Tracked on a per-customer basis |
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| Traditional transactional processoing, day to day stuff. Marketing, Sales, Customer Service |
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| Strategic analisys, systems that do not deal with customers. Give customers what they want, find new customers, find out what we do best, beat competitors, let customers know they matter |
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| Sales Force Automation tracks all parts of the sales process |
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| Tracks customer contact information |
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| Opportunity Management CRM |
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| Finding new customers, managing oppertunity |
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| Automatic Call Distribution |
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| Routes calls to avaliable agents |
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| Interactive voice response3 |
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| Directs customers by voice |
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| Dials outbound calls and when someone answers, forward to agent |
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| Supplier Relationship Management, keeping suppliers satsified |
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| Employee Relationship Management |
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| Enterprise Resource Planning |
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| Accounting and finance, production and materials management, human resources |
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| backbone behind product profitability annalist and allow companies to perform modeling |
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| Prod. and Mat Management ERP |
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| Production planning, quality control, job cost accounting |
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| Employee info, payroll, benefits, compsenation, performance assessment |
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| Business Intel, Customer Relationship Management, usualy online based |
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| Customer Relationship Management |
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| Enterprise Application Intergration, middleware |
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| Chooses to focus on what the organization does best |
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| shared partication in processes, workflow, where knowledge is hard-coded as the rules |
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| Knowledge Management capturing, classifying, evaluating, receiving, and sharing information |
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| Less experienced staff shadow the more experienced |
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| Social networking analisys |
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| Workflow Managment Systems |
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| supports team interaction including calendaring, scheduling, and videoconferencing |
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| Dightal Asset Management System |
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| Document Management System |
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| Partner Relationship Management |
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| Employee Relationship Management |
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| Software Development Life Cycle |
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| Planning, Analysis, Design, Development, Testing, Implemtnation |
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| Sequential, each process is performed sequentially from Analisys to Maintance |
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| Rapid Application Development. Building a number of small prototypes and soliciting customer feedback |
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| Break project down into phases, can't go on to next phase until first is complete. Divides phases by user feedback |
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| Sets minimum requirements in scope to deliver on time |
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| Types of Fesibality Studies |
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| Economic feasibility, legal, operational, schedule, technical |
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| Signatures approving business requirements |
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| Computer Aided Engineering |
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| Project product, project objectives, production deliverables, pfoject exclusions |
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