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| organizations that cannot adapt to new demands places on them for surviving in the information age are doomed to extinction |
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a new way of doing things that initially does not meet the needs of existing customers - opens new markets and destroys old ones
(future) |
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produces an improved product customers are eager to buy and provide us with better, faster, and cheaper products in eastablished markets
(current) |
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| massive network that connects computers all over the world and allows them to communicate with one another |
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| provides access to Internet information through documents )including text, graphics, audio, and video files) that use a special formatting language called HTML |
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| Hypertext markup language (HTML) |
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| links documents, allowing users to move from one to another simply by clicking on a hot spot or link |
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Definition
allow users to acces the WWW
(Internet Explorer or Mozilla's Firefox) |
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| Hypertext transport protocol (HTTP) |
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| the Internet protocol Web browsers use to request and display Web pages using universal resource locators |
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| universal resource locator (URL) |
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| the address of a file or resource on the Web such as www.apple.com |
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| a term to refer to the World Wide Web during its first few years of operation between 1991 and 2003 |
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| the buying and selling of goods and services over the Internet |
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| includes ecommerce along with all activities related to internal and external business operations (such as servicing customer accounts, collaborating with partners, and exchaning real-time information) |
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| occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave |
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| refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information |
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| measures the number of people a firm can communicate with all over the world |
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| the ability of an organization to tailor its products or services to the customers' specificatioins |
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| occures when a company knows enough about a customer's likes and silikes that i can fashion offers more likely to appeal to that person |
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strategy that demonstrates how niche products can have viable and profitable business models when selling via ebusiness
(refers to the tail of a typical sales curve)
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| agents, software, or businesses that provide a trading infrastructure bring buyers and sellers together |
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| occurs when a business sells directly to the customer online and cuts out the intermediary |
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| steps are added to the value chain as new players find ways to add value to the business process |
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| the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness |
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| measures advertising effectiveness by counting visitor interactions with the target ad, including time spent viewing the ad, number of pages viewed, and the number of repeat visits to the advertisement |
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| records the pattern of a consumer's navigation through a site |
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| a plan that details how a company creates, delivers, and generates revenues |
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| a plan that details how a company creates, delivers, and generates revenues on the Internet |
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| Business-to-business (B2B) |
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Definition
applies to businesses buying from and selling to each other over the Internet - 80% of al online business
(medical billing service, software sales and licensing, virtual assistant businesses) |
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| Business-to-consumer (B2C) |
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| applies to any business that sells its products or services directly to consumers online |
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| eshop (or estore, or etailer) |
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| an online version of a retail store where customers can shop at any hour |
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| Consumer-to-consumer (C2C) |
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| applies to customers offering goods and services to each other on the Internet |
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| Internet service provider (ISP) |
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| a company that provides acces to the Internet for a monthly fee (like AOL, AT&T, Comcast, Earthlink, and Netzero) |
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| occurs when a system updates information at the same rate it receives it |
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| instant messaging (IMing) |
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| a service that enables instant or real-time communication between people |
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| converts an audio broadcast to a digital music player |
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| Web conferencing (webinar) |
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| blends videoconferencing with document sharing and allows the user to deliver a presentation over the Web to a group of geographically dispersed participants |
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| content management systems (CMS) |
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| help companies manage the creation, storage, editing, and publication of their website content |
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| the scientific classification of organisms into groups based on simliarities of structure or origin |
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| the set of ideas about how all information in a given context should be organized |
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| the next generation of Internet use- a more matures, distinctive coominications platform characterized by new qualities such as collaboration, sharing, and free |
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| consister of nonproprietary hardware and software based on publicly known standards that allows their parties to create add-on products tp plug into or interoperate with the system |
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| constain instructions written by a programmer specifying the actions to pe performs by computer software |
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| refers to any software whose source code is made available free for any third party to review and modify |
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| Usr-contributed content (user-generated content) |
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| created and updated by many users for many users (Flickr, Wikipedia, YouTube) |
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| a user-generated system where buyers post feedback on sellers |
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| a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information |
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| collaborating and tapping into the core knowledge of all employees, partners, and customers |
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| knowledge management (KM) |
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Definition
| most common form of collective intelligence, which involved capturing, classifying, evaluating, retrieving, and sharing information assests in a way that provides contect for effective decisions and actions |
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| knowledge management system (KMS) |
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Definition
supports the capturing, organization, and dissemination of knowledge throught an organization
goal is that everyone wins |
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| consists of anything that can be documented, archived, and codified, often with the help of IT (patents, trademarks, business plans, marketing research, and customer lists) |
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the knowledge contained in people's heads
challenge is figure out how to recognize, generate, share, and manage this knowledge |
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| asynchronous communications |
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| communication such as email in which the message and the response do not occur at the same time |
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| synchronous communication |
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Definition
| communications that occur at the same time such as IM or chat |
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| refers to websites that rely on user participation and user-contributed content (Facebook, YouTube) |
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| an application that connects people by matching profile information |
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the practice of expanding your business and/or social contracts by constucting a personal network.
provides:
1. abilitiy to create and maitain a profile that serves as an online identity within the environment
2. ability to create connections between other people within the network |
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| social networking analysis (SNA) |
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Definition
| maps group contacts (personal and professional) identifying who knows each other and who works together |
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| spacific keywords or phrases incorporated into website contect for means of classification or taxonomy |
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| the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering or search |
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| similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system |
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| a locally stored URL or the address of a file or Internet page saved as a shortcut |
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| allows users to share, organize, search, and manage bookmarks |
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| an online journal that allows users to post their own comments, graphics, and video |
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| the practice of sending brief posts (140 to 200 characters) to a personal blog, either publicly or to a private group of subscibers who can read the posts as IMs or text messages |
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| real simple syndication (RSS) |
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| a Web format used to publish frequently updated works such as blogs, new headlines, audio, and video, in the standardize format |
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| (Hawaiian for quick) a type of collabortive Web page that allows users to add, remove, and change contentm which can easily be organized and reorganized as required |
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| describes how products in a network increase in value to users as a number of users increases |
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| a website or Web application that uses content from more than one source to create a completely new product or service |
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| application programming interface (API) |
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| a set of routines, protocols, and tools for building software applications |
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Definition
| are WYSIWYG or WhatYouSeeIsWhatYouGet tools |
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| a component of Web 3.0 that describes things in a way that computers can udnerstand |
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| involves the use of strategies and technologies to transform government(s) by improving the delivery of servies and enhancing the quality of interaction between the citizen-consumer within all branches of government |
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| mobilee business (mbusiness/mcommerce) |
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| the ability to purchase goods and services through a wireless Internet-enabled device |
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