Shared Flashcard Set

Details

Ihop
server test
119
Other
Not Applicable
01/13/2012

Additional Other Flashcards

 


 

Cards

Term
Platinum rule of guest service
Definition
Treat others the way they want to be treated
Term
Acronym... B.L.T.
Definition
Be there for me Listen to me Treat me nicely
Term
Acronym... L.A.S.T
Definition

Listen

Apologise

Solve

Thank them for bringing it to your attention

Term
Three types of guests
Definition
Fast, Friendly, Exact
Term
Acronym... O.A.R.
Definition
Opperational Assessment Report
Term
Where do you find answers to the questions from the O.A.R.?
Definition
Answers are located on your work station and by the break table.
Term
How do you request off?
Definition
Ask the manager and put name in the request off book. Must hace the request no later than the Wednesday before you need off.
Term
Where are employees allowed to smoke?
Definition
Behind the building by the back door by ash tray.
Term
Uniform
Definition

Black non skid shoes (closed heel and toe)

Black socks

Black pants

Black pants (Black Belt if it has belt loops)

White or powder blue oxford shirt

Apron

Name tag

check presenter

pen

Hair up off the collar

Facial hair trimmed and neat

Shirt buttoned one button down from collar

1 ring

1 watch

nails no longer than 1/4 in past finger tip

polish compliments skin tone

! set of ear rings

Term
Four things coming in the door
Definition

Your section

Featured item/ Limited time offer

Soup of the day

86'd items

Term
Who greets the door
Definition
Everyone
Term
What should door greeter say
Definition
"Hi Welcome to IHOP"
Term
What should you do while walking guests to the table?
Definition
Engage in conversation with the guest
Term
5 specific things to do when greeting a table
Definition

Smile/Eye contact

Introduce yourself

Ask if the host explained the LTO

Acknowledge any children

Offer TWO SPECIFIC DRINK CHOICES

Term
What questions can you ask the table to better understand their needs?
Definition

Is this your first time at IHOP?

What are your plans for today?

Have you been traveling?

Term
What are some suggestions (suggestive sales) You can make to ensure their order is satisfying
Definition

Would you like cheese or onions on your hash browns or eggs?

For a little more, would you like to add fruit to your pancakes or try our harvest grain pancakes?

Would you like to add some mushrooms to your burger?

Term
What should you do after taking the tables' order?
Definition
Echo (repeat) the order back to them
Term
What three things should you bring to tables for pre-meals?
Definition

Ketchup

Cholula

Tabasco

Term
Name three other items you could bring to tables (not including Ketchup, Cholula, or Tabasco)
Definition

Hot old-fassioned Syrup

Jelly

Mustard

A-1

Term
When should you drop a check?
Definition
AFTER two minute/two bite check back.
Term
When do you fefill a table's drinks?
Definition
When they are 40% full
Term
On some drinks you get free refills. On others, you don't, How do you ask about each?
Definition

Free- Would you like another REFILL?

Charged- Would you like another _________? (Don't say Refill)

Term
When putting your order in the computer, what should you do before you press print?
Definition
Go to function screen and reciew the order for errors before you send it to the kitchen.
Term
How do you fill guests' drink glasses?
Definition
1/2 " from rim
Term
How do you carry plates?
Definition
Fan method
Term

What are the two reasons we don't dip glasses (glass or styrofoam) into the ice bin?


 

 

Definition

Safety issue- Broken glass

Sanitation issue- Hand in ice

Term
If your guest has any problem at all at a table (big or small) what do you do?
Definition
Keep the manager informed
Term
When do you start your sidework
Definition
At the end of your shift (You may keep up with table side work during shift)
Term
What do you do when you have nothing to do?
Definition

Trick question- There's always something to do! :P

 

Try cleaning, stocking, or running side work.

Term
What three things must you do before going to smoke?
Definition

Tables must be taken care of (guest has their food, check back, checks dropped, empty tables cleaned and set, floor around your table swept)

 

Ask SPECIFIC server to watch your station

 

Last- Ask manager for permission

Term
When told you can go on break, what must be done first?
Definition

If you have guests, your tables must be taken care of, so have another server watch your tables for you. Introduce that server to your guest and inform them you are going on break. Give server all of your checks.

 

If you do not have guests, your tables must be taken care of (empty tables cleaned and set, floor around your table swept).

Term
What do you say when addressing the cooks and who do you talk to>?
Definition

"Sir/Ma'am may I speak?"

Talk only to the wheel person

Term
Name at least ten things you need to do/look for when checking (or having your section checked).
Definition

Clean light covers

Clean windows and window sill

Clean walls around table (including back of booths)

Clean and refill syrup pitcher

Clean syrup caddies

Clean and refill salt n Pepper shakers

Clean and refill sugar caddies

Spic n span table tops

Reset silverware

Spic n span booths, chairs, crumb catchers, floors

Term
Name five types of refillable drinks that we offer
Definition

Coffee, Iced Coffee, Iced Tea, Hot tea, Soda, Lemonade, Splashers

 

Term
Name four types of non refillable drinks that we offer
Definition
Milk, Chocolate milk, Juice, Cocoa, Milk Shakes
Term
What is the proper set-up for hot tea?
Definition
Hot tea pot, filled with hot water, on a folden napkin on an underliner with 1 hot tea, 1 lemon wedge, and one honey packet with a soup spoon, accompanied by a heated coffee cup.
Term
Why do we warm up the coffe mugs with hot water?
Definition
This ensures that the coffee you pour into the cup will remain hot.
Term
How can you up-sell if a guest orders a large Orange Juice?
Definition
Offer a carafe of Orange Juice
Term
What drinks automatically come with a lemon?
Definition
Iced tea, Hot tea
Term

recipe

Splashberry

Definition
Strawberries, Sprite splash of Orange Juice
Term

recipe

Tropical Island Twist

Definition
Mango Syrup, Sprite and a splash of lemonade
Term

Recipe

Mango splash

Definition
Mango Syrup and Sprite
Term

Recipe

Sparkling Cherry Lemonade

Definition

Cherry Syrup

Sprite

Splash of Lemonade

Term
How do you make a Milkshake?
Definition

Metal shake container

3 heaping #20 scoops of ice cream

10 oz milk

2 oz flavor or 3 oz fruit

blend

20 oz glass

top with Whipped cream and cherry

Serve with straw

 

Term
Bread choices?
Definition
White, Wheat, Sourdough, Rhy, English Muffin, Texas Toast, Romano Parmesan Bread
Term

How many pancakes are in a special side, and a butter side

What is the rule for remembering which side comes with your plate?

Definition

Special side- 2 pancakes

Butter side- 3 pancakes

rule- number of eggs= number of pancakes

 

Term

How many cakes for the

Pancake combo

Definition
2
Term

How many cakes for the

Omelettes

Definition
3
Term

How many cakes for the

Senior Omelette

Definition
2
Term

How many cakes for the

T-Bone & eggs

Definition
3
Term

How many cakes for the

Steak Tips & eggs

Definition
2
Term

How many cakes for the

Pork Chops & eggs

Definition
3
Term

How many cakes for the

Split Decision Breakfast

Definition
2
Term

How many cakes for the

Junior Rooty

Definition
1
Term

What is the difference between the following pancakes

s/1 pan 

s/1 Butt pan

Definition

s/1 pan-Regular size

s/1 Butt pan- Large size

Term

What is the difference between

Short Stack

Senior Short stack?

Definition
Price
Term

What do you look for to identify the

Big Steak Omelette

Definition
Steak, Mushrooms, and tomatoes
Term

What do you look for to identify the

Bacon Temptation Omelette

Definition
Bacon, and tomatoes
Term

What do you look for to identify the

Colorodo Omelette

Definition
Pot Roast
Term

What do you look for to identify the

International Omelette

Definition
Salsa and Cheese
Term

What do you look for to identify the

Country Omelette

Definition
Ham cheese and sour cream
Term

What do you look for to identify the

Garden Omelette

Definition
mushrooms, tomatoes, and cheese
Term

What do you look for to identify the

Spinach & Mushroom Omelette

Definition
Spinach and Swiss Cheese
Term

What do you look for to identify the

Hearty Ham & Cheese Omelette

Definition
Ham and cheese Blend
Term

What do you look for to identify the

Chicken Fajita Omelette

Definition
Chicken, salsa, and sour cream
Term

List The ingredients for the following item

Big Steak Omelette

Definition
Steak, Mushrooms, Bell peppers, Onions, Cheddar Cheese, Tomatoes, Salsa.
Term

List The ingredients for the following item

Bacon Temptation Omelette

Definition
Bacon, Tomatoes, Cheese Blend, and Cheese sauce
Term

List The ingredients for the following item

Colorodo Omelette

Definition
Ham, pork sausage, Bacon, Hash Browns, Pot Roast, Green Peppers, Onions, Cheddar Cheese, Salsa
Term

List The ingredients for the following item

Country Omelette

Definition
Ham, Onions, Hash Browns, Cheddar Cheese, and Sour Cream
Term

List The ingredients for the following item

International Omelette

Definition
Ham, Onions, Bell Peppers, Cheddar Cheese, and salsa
Term

List The ingredients for the following item

Garden with cheese Omelette

Definition
Mushrooms, Tomatoes, Onions, Green Peppers, Cheddar Cheese
Term

List The ingredients for the following item

Spinach & Mushroom omelette

Definition
Spinach, Swiss cheese, onions, mushrooms, hollandaise sauce
Term

List The ingredients for the following item

Hearty Ham and cheese omelette

Definition
Ham, cheese blend, Cheese Sauce
Term

List The ingredients for the following item

Chicken Fajita Omelette

Definition
Fajita Chicken, bell peppers, onions, cheese blend, salsa, and sour cream
Term
What Five egg plates do not come with hashbrowns?
Definition
Rooty Tootie, Split Decision, International Passport, Waffle Combo, 2x2x2
Term
What comes in a split decision breakfast?
Definition

2 french toast triangles

2 pancakes

2 eggs

2 sausage links

2 bacon

Term
What does a Vive La French Toast Combo come with?
Definition
4 triangles of french toast, 2 eggs, hashbrowns, and a choice of 2 sausage or 2 bacon
Term
What does an Eggs Benedict consist of?
Definition

1 English Muffin, 2 canadian Bacon Slices, 2 Poached eggs, Hash Browns, and hollandaise sauce.

 

Quick 2 egg breakfast with hollandaise sauce

 

 

Term
What is the difference between the quick 2 egg breakfast and a senior rise and shine?
Definition

Plate and Price

 

Senior rise and shine is on an oval plate

Term
If someone orders a pancake combo, but wants toast instead of pancakes, what should your response be
Definition
We have exactly what you want in the two egg breakfast
Term
If someone wants a pancake combo a, but does not want the hash browns, or any substitute, what should your response be
Definition
Our 2x2x2 has everything you want
Term
What 11 types of eggs do we serve
Definition

OE- over easy (Whites and yolk runny)

OM- Over medium (whites firm, and yolk runny)

OMW- Over medium well (Whites cooked and yolks starting to solidify)

OW- Over well (Whites and yolks cooked all the way through)

OH- Over hard (Yolks broken, and egg cooked completely)

SCR- Scrambled (Eggs stirred together and cooked throughout)

Up- Sunny Side up (whites cooked all the way, but not flipped)

BA- Basted (Cooked in a skillet, then water added and covered to steam the top of the eggs)

PO- Poached (boiled in water without shell)

3-min- soft boiled (Boiled in shell; still soft)

HB- Hard boiled (boiled in shell thoroughly)

Term
If a guest orders their eggs OE, what should your response be?
Definition

So, you would like the yolks runny, and the whites runny too?

Reason: People tend to say Over easy when they mean over medium.

Term
What is a crepe?
Definition
A thin egg batter pancake
Term
What are your Crepe choices, and how many of each do you get with an international crepe passport?
Definition

Danish (1)

Swedish (2)

Nutella (2)

Strawberry Banana Crepe (1)

Fresh Fruit Crepe (1)

Term

What are the toppings and fillings for

Swedish Crepes?

Definition
Lingonberries, and Lingonberry butter
Term

What are the toppings and fillings for

Danish Crepes?

Definition
Cream Cheese filling and fruit compote
Term

What are the toppings and fillings for

Nutella Crepes?

Definition
Banana, nutella sauce, and strawberries
Term
How many chicken crepes are in an order, and what do they consist of?
Definition

2 crepes

Chicken, mushrooms, onions, spinach, hollandaise sauce, and red potato seasoning.

Term
How many sides come with lunch, dinner, and sr. Dinner?
Definition

lunch-1

Dinner-3

Sr. Dinner-2

Term
When someone orders a double blt, you must ask two questions about the bread. What are they?
Definition

What kind of bread?

Would you like your bread toasted?

Term
How much do you fill a syrup pitcher?
Definition
1/3 of the way per guest, up to an entire pitcher.
Term
How much do you fill a coffee pot?
Definition
1/3 of the way per guest up to one full pot.
Term
What two vegetables do we offer?
Definition
broccoli and seasoned corn
Term
How do you plate a house salad?
Definition

salad plate

4 oz salad mix, 2 oz salad dressing, 1 tomato slice, 2 rings of onion, and crutons

chilled fork

2 packs of crackers

Term
What types of salad dressing do we offer?
Definition
Bleu cheese, french (fat free), honey mustard, ranch, thousand island, Caesar, Italian vinaigrette, lite Italian, vinegar and oil, and balsamic.
Term
What five potatoes do we offer?
Definition
Hash browns, french fries, red potatos, mashed potatos, baked potatoes (after 4 pm)
Term
What's the difference between a Sr. Rooty, and a Jr Rooty?
Definition
garnish
Term
What's the difference between the Jr. Silver five, and Baby Cakes?
Definition
4 me baby cakes uses egg beaters, 1 strip of turkey bacon and comes with margarine
Term
What side does the kids chicken strips, kid's cheeseburger, and kid's grilled cheese automatically come with?
Definition
fresh fruit
Term
What plate does the Banana Caramel cheesecake come on? The desert Crepe?
Definition

Banana Caremel Cheesecake: soup bowl

Dessert Crepe: underliner

Term
Does the Banana Caremel Cheesecake automatically come with Ice Cream?
Definition
No, Only when it is an a la mode
Term
What side automatically comes with the Simple and Fit Simply Chicken Sandwich?
Definition
Fresh Fruit
Term
What 2 sides automatically come witht he Simple and Fit Balsamic-Glazed Chicken?
Definition
Broccoli and a house salad with lite Italian dressing
Term
What comes in an Appetizer Sampler
Definition

3 mozz sticks

5 onion rings

4 chicken strips

Term
What does a Crispy Chicken Salad consist of?
Definition
Garden Greens tossed in honey mustard, tomatoes, shredded jack and cheddar, hard boiled egg, diced fried chicken strips, served with garlic bread
Term
What does a Simple and Fit Fresh Fruit and Yogurt Bowl consist of?
Definition
1 green leaf lettuce leaf, 8 oz fresh fruit, 1 tube of strawberry gogurt, 8 banana slices, and 2 leve #30 scoops of honey granola.
Term
A Turkey bacon Club is automatically served with what kind of bread?
Definition
Grilled Hoagie Roll
Term
How long do you have to greet a guest at the door?
Definition
30 seconds
Term
How long do you have to greet a table?
Definition
2 minutes
Term
Why is it important to repeat the order back to your guest?
Definition
To ensure accuracy of the order
Term
When Refilling a guest's beverage, should you refill the same glass?
Definition
No, always get a new glass for fountain drinks. For tea and water, you can bring a pitcher to the table.
Term
How long do you have to check back with your guests after you deliver their food?
Definition
2 minutes, or two bites
Term
Why is pre bussing so important?
Definition
It shows your guest that you care about their dining experience and it allows you to turn your tables faster.
Term
Why is it important to offer your guests a genuine and pleasant closing?
Definition
It is your last chance to make the guest feel special and to make them a repeat guest.
Term
How many filled beverages are you allowed to carry before you need a tray?
Definition
3
Term
What is an 86'd item?
Definition
We are temporarily out of that product.
Term
What does the Simple and Fit designation mean on our menu?
Definition
Under 600 calories
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