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IE 4302 - Ch 01
Dr. Loomis' Mgmt for IE
51
Management
Undergraduate 3
01/31/2011

Additional Management Flashcards

 


 

Cards

Term
Competitiveness
Definition
Degree to which a nation/organization can, under free and fair market conditions, produce goods and services that meet the test of domestic and/or international markets while simultaneously maintaining or expanding the real incomes of its citizens.
Term
Baldridge Award
Definition
Award, established by Congress in 1988 that stresses that American managers need to pay more attention to the quality of products and services that their enterprises sell or provide.
Term
ISO 9000
Definition
Quality guideline established by the International Organization for Standardization; baseline for designing products and receiving certification that products meet those quality standards
Term
Management (4 perspectives)
Definition
Mgmt as: process, discipline, people, career
Term
Management as a process
Definition
1) Mgmt is some type of work
2) Sometimes performed well/not so well
Term
Management as a discipline
Definition
An accumulated body of knowledge that can be learned by study
Term
Management as people
Definition
The people (managers) who engage in the process of management
Term
Management as a career
Definition
People who wish to have a career as a manager study the discipline of management as a means toward practicing the process of management
Term
Organization
Definition
An administrative and functional structure that can be as small as a one-person operation or as large as more than 1 million employees
Term
Managers
Definition
The individuals who guide, direct, or oversee the work and performance of other individuals
Term
Management
Definition
The process undertaken by one or more persons, capital, materials, and technologies to coordinate other persons' activities to achieve high-quality results not attainable by any one person acting alone
Term
B.A. Fisher
Definition
British scientist and statistician who developed speedier and more productive crop-growing methods (early 1900s)
Term
Walter A. Shewhart
Definition
American physicist who transformed Fisher's methods into a quality control discipline for factories.
Term
W. Edwards Deming
Definition
American mathematician and physicist, made impact in Japan in 1950. 14 points of quality
Term
Philip B. Crosby
Definition
Created zero-defects movement at Martin Marietta in the 1960s.
Term
J.M. Juran
Definition
First described methods of total quality control (in 1954).
Term
3 most important items in a quality program (Juran)
Definition
1) top people be in charge
2) people be trained in how to manage for quality
3) quality be improved at an unprecedented pace.
Term
Kaoru Ishikawa
Definition
Instituted quality control circles in 1962
Term
Genichi Taguchi
Definition
Produced the concept of the further away a product is from being perfect, the greater the loss will be from defects.
Term
Armand Feigenbaum
Definition
developed concepts of the cost of quality and total quality control (1940s). Customer defines quality
Term
Definitions of quality (list)
Definition
Manufacturing-based, customer-based, product-based, value-based, transcendent
Term
manufacturing-based quality (def.)
Definition
"Quality means conformance to requirements" -Crosby
"Quality is the degree to which a specific product conforms to a design or specification." -Gilmore
Term
customer-based quality (def.)
Definition
"Quality is fitness for use." -Juran
"Total quality is performance leadership in meeting customer requirements." -Westinghouse
"Quality is meeting customer expectations." -AT&T
Term
product-based quality (def.)
Definition
"Difference in quality amount to differences in the quantity of some desired ingredient or attribute." -Abbott
"Quality refers to the amount of the unpriced attribute contained in each unit of the priced attribute." -Leffler
Term
value-based quality (def.)
Definition
"Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost." -Broh
"Quality means best for certain customer conditions ...a) actual use b) selling price of the product."
Term
transcendent quality (def.)
Definition
"Quality is neither mind nor matter, .."-Pirsig
"A condition of excellence implying fine quality as distinct from poor quality..." -Tuchman
Term
quality (def.)
Definition
the totality of features and characteristics of a product or service that bear on the ability to satisfy stated or implied needs
Term
Eight Dimensions of quality (Garvin, list)
Definition
Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived quality
Term
planning
Definition
the function of management that determines an organization's objectives and establishes the appropriate strategies for achieving those objectives
Term
organizing
Definition
the function of management that assigns the tasks identified during planning to individuals and groups within the organization so that objectives set by planning can be achieved
Term
leading
Definition
a function of managers who, by directing and motivating, influence organization members to perform in ways that accomplish the organization's objectives
Term
controllling
Definition
a function of management that makes sure that the organization's actual performance conforms with the performance that was planned for it
Term
manager (qualities, list)
Definition
Provides clear direction, Encourages open communication, Coaches and supports people, Provides objective recognition, Establishes ongoing controls, Selects the right people to staff the organization, Understands the financial implications of decisions, Encourages innovation and new ideas, Gives subordinates clear-cut decisions when they're needed, Consistently demonstrates a high level of integrity
Term
managers (types of, list)
Definition
first-line management, middle management, top management
Term
managers (skills, list)
Definition
Technical skills, Analytical skills, Decision-making skills, Computer skills, People skills, Conceptual skills,
Term
technical skills (def.)
Definition
the ability to use specific knowledge, techniques, and resources in performing work
Term
analytical skills (def.)
Definition
the ability to use specific approaches or techniques in solving managerial problems
Term
decision-making skills (def.)
Definition
make decisions or choose from among alternatives
Term
computer skills (def.)
Definition
the ability to use computer software applications and have a conceptual understanding of how computers work
Term
people skills (def.)
Definition
the ability to work with, communicate with, and understand other
Term
communication skills (def.)
Definition
the ability to communicate in ways that other people understand, and to seek and use feedback from employees to ensure that one is understood
Term
conceptual skills (def.)
Definition
visualizing how each part of an organization fits and interacts with other parts to accomplish goals and objectives
Term
managers (roles, list)
Definition
Interpersonal roles, Information roles, Decisional roles
Term
interpersonal roles (def.)
Definition
the figurehead, leader, and liaison roles assumed by managers that subsequently enable them to perform informational and decisional roles
Term
informational roles (def.)
Definition
the roles assumed by managers that establish them as the central point for receiving and sending nonroutine information.
Term
decisional roles (def.)
Definition
the roles assumed by managers that establish them as decision makers after receiving interpersonal and information input. Other decisional roles include entrepreneur, disturbance handler, resource allocator, and negotiator.
Term
decisional roles (list)
Definition
Entrepreneurial role, Disturbance handler role, Resource allocator role, Negotiator role
Term
entrepreneurial role (def.)
Definition
improve the unit
Term
disturbance handler role (def.)
Definition
make decisions or take corrective action in response to pressure beyond their control
Term
resource allocator role (def.)
Definition
decides who will get what resources
Term
negotiator role (def.)
Definition
bargain with other units/individuals to obtain advantages for their unit
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