Term
| The most basic human need according to Maslow's hierarchy |
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Definition
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Term
| The three elements of Vroom's expectancy theory |
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Definition
| Valence, instrumentality, and expectancy |
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Term
| Theory which employees compare their ratio of inputs to outputs to the ratio of a referent other and is motivated to make to two equal |
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Definition
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Term
| In Vroom's Expectancy Theory, this is the element that determines whether or not an employee believes they will achieve the desired outcome for their efforts |
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Definition
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Term
| Social persuasion, mastery experiences, and modeling |
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Definition
| Ways to develop self-efficacy |
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Term
| Autonomy, skill variety, task significance, task identity, and feedback |
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Definition
| The five elements of Hackman & Oldham's Job Characteristics Model |
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Term
| Theory that states that dissatisfaction is affected by hygiene factors, while satisfaction is affected by motivator factors |
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Definition
| Herzberg's 2-Factor Theory of Motivation |
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Term
| Type of motivation that is driven by enjoyment of the task and is most closely assocaited with the actual work individuals do |
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Definition
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Term
| These can decrease intrinsic motivation |
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Definition
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Term
| Performance is a function of motivation x ability, minus this |
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Definition
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Term
| Affective, normative, and continuance |
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Definition
| The types of organizational commitment |
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Term
| Choosing to stay with an organization because of an emotional attachment |
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Definition
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Term
| Twin studies helped to prove that job satisfaction has the type of component |
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Definition
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Term
| Rise in job satisfaction that occurs for the first few months after an employee is hired |
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Definition
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Term
| Three components of an attitude |
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Definition
| affect, cognition, and behavior |
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Term
| Exercise helps with stress because it produces these chemicals in the brain |
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Definition
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Term
| A way to describe patterns of work withdrawal |
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Definition
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Term
| The first study that discovered the Hawthorne Effect increased the amount of this in the workplace |
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Definition
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Term
| A technique that increases self-efficacy where an individual succeeds at a task and feels confident in their skills |
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Definition
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Term
| Severe chronic feelings of time urgency that negatively affect one's lifestyle |
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Definition
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Term
| Discrete emotions positioned around a circle |
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Definition
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Term
| The regulation of emotional expression |
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Definition
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Term
| Managing one's feelings while trying to feel the emotions required by the job |
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Definition
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Term
| Personality trait most associated with negative affectivity |
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Definition
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Term
| Intense reactions to stimuli that interrupt cognitive functions |
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Definition
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Term
| Type of stress that motivates individuals to work harder and meet goals |
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Definition
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Term
| Alarm reaction, resistance, and exhaustion |
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Definition
| The stages of General Adaptation Syndrome |
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Term
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Definition
| Role ambiguity, role conflict, and role overload |
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Term
| Absenteeism, accidents, and workplace violence |
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Definition
| Behavioral consequences of stress |
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Term
| Low control and high demands lead to this type of job according to Karasek's Demand/Control Model of Stress |
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Definition
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Term
| This is also known as coronary-prone personality |
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Definition
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Term
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Definition
| A construct that refers to whether or not individuals believe that what happens to them is within or beyond their control |
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Term
| What level of stress management technique is the practice of mindfulness? |
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Definition
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Term
| Roy Disney quote discussed in class |
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Definition
| "It's not hard to make decisions when you know what your values are." |
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Term
| The center on UCF campus where students can go for help if they feel overwhelmed with stress |
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Definition
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Term
| What is depersonalization? |
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Definition
| Burnout that occurs when individuals become hardened by their job and tend to treat clients or patients like objects |
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Term
| What is emotional exhaustion? |
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Definition
| Burnout that occurs when individuals feel emotionally drained by work |
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Term
| What is low personal accomplishment? |
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Definition
| Burnout in which individuals feel they cannot deal with problems effectively and understand or identify with others' problems |
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Term
| What are challenge-related stressors? |
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Definition
| Work demands or circumstances that, although potentially stressful, have potential gains for the individual |
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Term
| What are hindrance-related stressors? |
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Definition
| Job demands or circumstances that tend to limit or interfere with an individual's work achievement |
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Term
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Definition
| Stressor that occurs when demands from different sources are incompatible |
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Term
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Definition
| Stressor that occurs when employees lack clear knowledge of what behavior is expected in their jobs |
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Term
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Definition
| Stressor that occurs when an individual is expected to fulfill too many roles at the same time |
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Term
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Definition
| Money myth, one-size fits all myth, progress myth, and the silver bullet |
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Term
| Define learning (mastery) goal orientation |
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Definition
| Orientation in which individuals are concerned with increasing their competence for the task at hand; they view errors and mistakes as part of the learning process |
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Term
| Define Performance Prove goal orientation |
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Definition
| Orientation in which individuals are concerned about doing well in training and being evaluated positively. Do things they are already good at to prove themselves |
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Term
| Define Performance Avoid goal orientation |
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Definition
| Orientation in which individuals are concerned about doing well in training and being evaluated positively. Avoid doing things that are risky |
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Term
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Definition
| Code of emotion expression in the workplace |
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Term
| Hormone released in the brain due to stress |
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Definition
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Term
| Stress model picture of a deflated hamburger |
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
| Emotional exhaustion -> Depersonalization -> Low personal accomplishment |
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Term
| What are the current trends regarding job satisfaction? |
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Definition
| The percentage of satisfied workers is about the same in most countries, few people report dissatisfaction with their jobs, and there is fairly low correlation between overall satisfaction and performance |
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Term
| Relationship between quantity and quality of goals in goal-setting theory |
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Definition
| If high quality goals are set, quantity decreases. If high quantity goals are set, quality decreases |
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