Shared Flashcard Set

Details

Human Resources
Chapter 15
6
Business
Undergraduate 3
12/02/2011

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Cards

Term
What is employee engagement and what are the drivers and outcomes of employee engagement?
Definition
A positive, fulfilling, work-related state of mind characterized by vigour, dedication, and absorption

Drivers
- Employees need their senior leaders to demonstrate inspiration, vision, and commitment
- Employees have a strong desire to learn and grow
- Employees want to work for a company with a good reputation

Outcomes
- High productivity
- Discretionary behaviour
- Genuine commitment
Term
Name (3) techniques for ensuring employee communication
Definition
1. Suggestion programs
2. Employee opinion surveys
3. Communication from management
Term
Describe a fair process in downsizings and mergers
Definition
- Deliver the news face to face
- Give more notice then would be given in individual termination
- Deliver bad news in a humane manner
- Deliver the bad news in a one on one manner
- Treat employees with dignity and respect
Term
Name the (3) foundations of a fair and just disciplinary process
Definition
1. Rules and regulations
2. System of progressive penalties
3. Appeals process
Term
Define: Wrongful dismissal, Constructive dismissal
Definition
An employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement

The employer makes unilateral changes in the employment contract that are unacceptable to the employee, even though the employee has not been formally terminated
Term
Explain (6) steps in the termination interview
Definition
1. Plan the interview
2. Get to the point
3. Describe the situation
4. Listen
5. Review all elements of the severance package
6. Identify the next step
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