Term
| Name some potential problems with orientation programs (4) |
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Definition
1. Too much information is provided
2. Too little or no information is provided
3. Information can be too broad
4. Information can be too detailed |
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Term
| Name (3) approaches to evaluating orientation programs: |
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Definition
1. Employee reaction
2. Socialization effects
3. Cost/benefits analysis |
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Term
| Name the key aspects of the integration process (6): |
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Definition
1. Identifying position specifications
2. Providing realistic information to job candidates
3. Assessing each candidate's previous record
4. announcing the hiring with enthusiasm
5. Stressing the importance of listening as well as demonstrating competency
6. Assisting new executives who are balancing their work to change cultural norms |
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Term
| Name the (5) Step Training Process |
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Definition
1. Training needs analysis
2. Instructional design
3. Validation
4. Implementation
5. Evaluation of training |
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Term
| Name some traditional training techniques (8): |
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Definition
1. On-the-job training
2. Apprenticeship training
3. Informal training
4. Job instruction training
5. Classroom training
6. Audiovisual techniques
7. Programmed learning
8. Vestibule or simulated training |
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Term
| Name some types of E-Learning (3) |
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Definition
1. Computer-based training (CBT)
2. Online training
3. Electronic performance support system (EPSS): computer based job aids, or sets of computerized tools and displays that automate training, documentation, and phone support |
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Term
| Name the (4) basic categories of training outcomes that can be measured: |
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Definition
1. Reaction
2. Learning
3. Behavior
4. Results
- usually there are only modest correlations between the results |
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Term
| Name some special-purpose training programs (6): |
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Definition
1. Literacy and essential skills training
2. Diversity training
- Cross-cultural communication training: workplace cultural etiquette and interpersonal skills
- Cultural sensitivity training: sensitizing employees to the views of different cultural groups
3. Customer service training
4. Training for teamwork
5. Training for first-time supervisors/managers
6. Training for global businesses |
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Term
| Explain how to develop an orientation program (6) |
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Definition
1. Employment documentation
2. Introduction and welcome
3. Preview of department and position
4. Work site familiarization
5. Departmental policies and procedures
6. Workplace safety |
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